What was the impact of the AI solution?

Paytm scaled to manage nearly 7 million IoT devices. It achieved up to 99.99 percent availability and faster recovery from network outages. Fraud complaints were reduced to nearly zero. The company adds close to one million devices every quarter.

Source

Paytm Efficiently Scales to Manage Millions of Devices Using AWS IoT Services

Use case typePredictive maintenanceUpdated Jun 13, 2026

Paytm (One97 Communications) uses AWS IoT services to manage and secure its fleet of IoT payment-processing devices. The company migrated from a legacy cloud provider to AWS in a few months and built scalable device authorization, registration, communication, monitoring, and remote management capabilities. The solution supports over-the-air and broadcast updates, improves visibility into device health, increases availability, and reduces fraud in merchant payment workflows.

Organization: Paytm
Industry: Finance
Location: India
Published: June 2026

Reported outcomes

100%

AvailabilityRisk, reliability & safety

7,000,000 devicesIoT devices managed1,000,000 devicesDevice additions per quarter

Strategic outcomes

Scale & capacityScaled to manage millions of devicesNew product / capabilityBuilt scalable IoT device managementNew product / capabilityEnabled remote device management and updatesRisk & complianceReduced fraud in payment workflows

Catalog median for risk, reliability & safety deployments: +100% across 56 reported metrics. Compare benchmarks →

Primary read

Use case focus

Showing 3 of 3

1IoT fleet management
2device monitoring
3remote operations

Paytm's legacy IoT management system was difficult to scale and maintain, limiting large-scale updates, remote device management, transparency, and feature delivery while increasing fraud risk and outages.

Paytm migrated its IoT fleet to AWS in a few months.
It built a scalable IoT architecture using AWS IoT services for device authorization, registration, and communication with internal applications.
It implemented a comprehensive device management system to organize, monitor, and remotely manage devices at scale, including security monitoring and over-the-air/broadcast updates.

Technologies

AWS IoT AWS IoT Core

Paytm scaled to manage nearly 7 million IoT devices.
It achieved up to 99.99 percent availability and faster recovery from network outages.
Fraud complaints were reduced to nearly zero.
The company adds close to one million devices every quarter.

Architecture

Paytm migrated its IoT fleet from a legacy cloud provider to AWS and implemented a scalable AWS IoT architecture with custom authorization for device authentication and registration, device-to-application communications, central device management for monitoring and remote administration, security monitoring across the fleet, and support for over-the-air and broadcast device updates.

Sources & evidence1

Groundedness: 5/5Type: Customer StoryPublished: Jun 6, 2026Publisher: AWSEvidence: PrimaryConfidence: High

Primary source

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Customer evidence