KONE
5 documented AI deployments at KONE, across 1 industry. Each one links to the public source it was taken from.
Public AI record
KONE ranks 1st of 16 manufacturing companies on the hub with a public AI record score of 74. It is ahead of 96% of companies on evidence, but behind most on depth. Industrial inspection and energy operations automation are common among peers but not yet documented at KONE.
Nearest peers: Siemens 2nd, 69 · Dow 3rd, 64
- BreadthHow many different kinds of use case, across how many business areas84
- DepthShare running in production or at scale rather than pilots35
- SophisticationAgentic share and innovativeness rating62
- EvidenceShare backed by the company's own sources and measured results96
- MomentumHow recent the cases are; older cases count less94
How the score works
First documented case May 2024, latest Jun 2026. Cloud providers named: AWS, Microsoft.
Compared with peers
Against 33 other manufacturing companies on the hub.
What peers document
- Predictive maintenance20 of 33 peers · here too61%
- Industrial inspection10 of 33 peers30%
- Energy operations automation9 of 33 peers27%
- Manufacturing quality monitoring9 of 33 peers27%
Gaps against the industry
- Industrial inspection: 30% of peers, not documented at KONE yet
- Energy operations automation: 27% of peers, not documented at KONE yet
- Manufacturing quality monitoring: 27% of peers, not documented at KONE yet
Signature use cases
No peer on the hub documents knowledge management or staff assistant.
Stack and approach vs peers
- Peer cases name Microsoft 92%, AWS 9%, GCP 1%.
- AI agents: 40% of KONE's cases vs 33% for peers.
- Cases from the last 12 months: 80% vs 12% for peers.
Deployments
5 deployments at KONE, newest first.
- 26 Jun 2026ManufacturingFinland
KONE: Copilot Studio agent and Power Platform AI automation for contract processing and makers
KONE · Workflow automation · Microsoft
KONE, a leader in the elevator and escalator industry, uses Microsoft Power Platform to accelerate its digital transformation and the development of AI-driven business solutions. The company built an AI-driven contract workflow with SAP integration and a Copilot Studio agent to guide makers and generate prompts for Power Apps and Power Automate development.
AgenticScaled Production
>54Kcontracts/year · contracts processed per year - 27 May 2026ManufacturingFinland
KONE Uses Amazon Bedrock to Build a Secure Technician Troubleshooting Assistant
KONE · Knowledge management · AWS
KONE, a global elevator and escalator company, built a generative AI assistant on AWS to help field technicians troubleshoot issues faster using confidential documentation, maintenance reports, and IoT data. Technicians access the assistant through a mobile app called Technician Assistant as a first step before escalating to technical help desks. The solution emphasizes security, privacy, least-privilege access, data minimization, and encryption with AWS Key Management Service.
Pilot
40Ktotal technicians targeted - 29 Apr 2026ManufacturingFinland
Kone uses Amazon Bedrock to build a Technician Assistant for field service
KONE · Staff assistant · AWS
KONE, a global leader in elevator and escalator solutions, uses AWS generative AI to speed up elevator and escalator maintenance. The company built a Technician Assistant to help field technicians resolve equipment issues more efficiently and improve service delivery.
- 29 Apr 2026ManufacturingFinland
KONE Unlocks New Efficiencies Using AWS IoT
KONE · Predictive maintenance · AWS
KONE, a global leader in elevator and escalator industry, built a robust and scalable IoT platform using AWS IoT Core and related services to connect and monitor a growing fleet of smart devices. The challenge was to improve operational efficiency, reduce maintenance callouts, and support a large device base with highly available cloud architecture. The solution involved migrating to AWS IoT Core, AWS IoT Device Management, AWS IoT TwinMaker, Amazon Simple Storage Service, and AWS Professional Services to enable near-real-time monitoring, provisioning, and predictive maintenance. The impact included a 40% reduction in customer-reported issues and entrapment incidents, improved provisioning success near 100%, device fleet scale increasing from 100K to 500K, and foundation for AI and digital twin innovations.
Production
−40%cost - 9 May 2024ManufacturingGermany
Generative AI Transforming Industrial Manufacturing with AWS at Hannover Messe 2024
KONE · AI platform · AWS
AWS showcased multiple real-world generative AI use cases in industrial manufacturing at Hannover Messe 2024, featuring customers like KONE, BMW Group, Merck & Co., and Vivix Vidros Planos, with partners including Bosch and Mendix. Use cases included troubleshooting and equipment maintenance acceleration, supply chain inventory analysis, defect detection using synthetic data, operator work instructions, product lifecycle visibility, and predictive maintenance. Key AWS technologies used were Amazon Bedrock, AWS IoT SiteWise, Amazon SageMaker, Amazon Q, Amazon QuickSight, and AWS Inferentia. Customers reported benefits such as faster issue resolution, higher operational efficiency, better product quality, fewer false rejects, and accelerated technician training through AI assistants and digital twins. AWS provides a comprehensive, secure, and scalable AI technology stack facilitating generative AI integration in industrial manufacturing operations at scale.
Multi-agentScaled Production
What it builds
AI platform is the most common pattern in these deployments: 1.
Cloud providers named
AWS is named in 4 of these deployments.
- AWS80% of these4
- Microsoft20% of these1