Knowledge management
Organizes, searches, and retrieves internal information and expertise for reuse. It helps employees find relevant answers faster and reduces duplication of work.
Data updated
Where it is used
Professional Services accounts for 22% of these deployments.
- Professional ServicesSurging · 1 in the last 6 months5
- ManufacturingSurging · 1 in the last 6 months3
- InsuranceSurging · 1 in the last 6 months3
- Tech & CommsQuiet · 0 in the last 6 months2
- PharmaEmerging · 0 in the last 6 months2
- RetailQuiet · 0 in the last 6 months1
- Energy & UtilitiesQuiet · 0 in the last 6 months1
- HealthcareSurging · 1 in the last 6 months1
What it delivers
6 deployments publish a number. The rest describe results in words, grouped below.
Time & speed
4 metrics
Reduction · median and middle half−30%fewMedian reduction −30%, middle half −21% to −63%, from 3 metricsIncrease · median+200%1 metric · fewOther quantified impact
4 metrics
No reductions reportedIncrease · median+54%4 metrics · fewQuality & accuracy
1 metric
No reductions reportedIncrease · median+20%1 metric · fewCustomer experience
1 metric
No reductions reportedIncrease · median+30%1 metric · few
Grey figures rest on fewer than 5 published metrics. Read them as examples, not as a typical result.
Results described in words
- Speed & agility65% of these deployments15
- New product / capability35% of these deployments8
- Customer experience & trust35% of these deployments8
- Scale & capacity35% of these deployments8
- Risk & compliance22% of these deployments5
- Employee experience22% of these deployments5
How it is built
AWS is named in 57% of these deployments.
- Custom-built70% · 14
- Low-code10% · 2
- Bought10% · 2
- Mixed10% · 2
The build approach is known for 20 of 23 deployments (87%). The rest are left out.
Cloud providers named
- AWS13 deployments57%
- Microsoft8 deployments35%
- GCP2 deployments9%
Technologies that recur
- Amazon Bedrock 9
- Amazon S3 4
- Amazon ECS 3
- AWS Lambda 3
- Microsoft 365 Copilot 2
- Microsoft 365 2
- Amazon OpenSearch Service 2
- BigQuery 2
Deployments over time
6 deployments in the last six full months, against 4 in the six before. Counted by publication month since Oct 2023. 2 earlier deployments are not shown.
- 8 Oct 2026Professional ServicesGermany
Mercedes-Benz Consulting improves employee information access with an AI assistant
Mercedes-Benz Consulting · AWS
Mercedes-Benz Consulting built an AI-powered digital assistant that processes natural-language queries to improve employee access to knowledge across millions of documents.
- 15 Jul 2026AutomotiveUnited Kingdom
Coresystems Transforms Data Access for Rolls-Royce Using Amazon Bedrock
Rolls-Royce Power Systems · AWS
Coresystems' InsightLoop helps organizations mine information and gain knowledge faster using generative artificial intelligence. For Rolls-Royce Power Systems, technicians had struggled to access data across multiple systems, wasting valuable time. Using Amazon Bedrock, Coresystems can keep data secure while delivering the power of the latest large language models.
- 27 May 2026HealthcareUnited States
Lumeris Elevates HR Operations with a Generative AI Chatbot Using Amazon Bedrock
Lumeris · AWS
Lumeris built a generative AI chatbot called Ask P&C to answer employee HR questions about benefits, time off, paid holidays, insurance plans, and other HR policies. The chatbot uses a RAG architecture with Amazon Kendra indexing P&C documents for retrieval and Amazon Bedrock with Claude 3.5 Sonnet for response generation. Lumeris began a proof of concept in January 2024, tested it with the P&C team, and rolled it out to employees in March 2024.
- 27 May 2026ManufacturingFinland
KONE Uses Amazon Bedrock to Build a Secure Technician Troubleshooting Assistant
KONE · AWS
KONE, a global elevator and escalator company, built a generative AI assistant on AWS to help field technicians troubleshoot issues faster using confidential documentation, maintenance reports, and IoT data. Technicians access the assistant through a mobile app called Technician Assistant as a first step before escalating to technical help desks. The solution emphasizes security, privacy, least-privilege access, data minimization, and encryption with AWS Key Management Service.
- 23 May 2026InsuranceBrazil
180 Seguros – Conversational generative AI knowledge base for insurance product professionals (Vertex AI Search)
180 Seguros · GCP
180 Seguros is a São Paulo-based insurtech company that provides an end-to-end infrastructure for businesses to sell insurance policies across Brazil. The company migrated its analytics environment to Google BigQuery to improve data organization, make operational metrics more frequently updated, and reduce manual effort for data environment maintenance. It also developed an experimental conversational knowledge base for product professionals and developer teams in partner companies, integrating the solution into its own APIs and using Google Cloud generative AI resources including Vertex AI Search.
- 13 May 2026Professional ServicesIndia
Fractal Analytics reduces call handling time by up to 15% with Amazon Bedrock knowledge assist
Fractal Analytics · AWS
Fractal Analytics built Knowledge Assist as a unified knowledge base for enterprise knowledge workers and contact center agents. The solution is designed to speed up retrieval across large, unstructured internal document sets while improving accuracy and reducing compliance risk from outdated information.