What challenges did Sanitas Group face before AI implementation?

Sanitas faced challenges with on-premises infrastructure limiting its developers' ability to innovate rapidly. Provisioning new servers to meet demand was time-consuming, taking up to four weeks due to dependency on external providers. Maintaining high data security and complying with Swiss regulations limited cloud provider choices. The company needed to modernize infrastructure for better scalability, faster development cycles, and improved customer service.

What was the impact of the AI solution?

Server provisioning time reduced from four weeks to two hours, greatly improving developer agility. Developers became enablers of business innovation by taking responsibility for the full development lifecycle. Cost transparency improved, enabling ongoing optimization and cost savings over traditional on-premises infrastructure. Customer online experiences became faster, more stable, and more scalable, meeting demand efficiently. Time to market accelerated resulting in delivery of more mature and feature-rich products.

Source

GCP

Sanitas: Driving Innovation and Improving Access to Healthcare with Google Cloud

Use case typeCloud migrationUpdated Jun 13, 2026

Sanitas Group, one of Switzerland's largest health insurers with 849,000 customers, migrated its customer-facing applications to Google Cloud to accelerate innovation and improve customer service. The company modernized its infrastructure using Google Kubernetes Engine (GKE), Cloud SQL for PostgreSQL, and Apigee API Platform to enable faster developer innovation and better scalability. Sanitas built a hybrid cloud infrastructure, keeping core business applications on-premises while migrating web portals and other services to Google Cloud, complying with high data security standards requiring data to remain in Switzerland. The cloud migration reduced server provisioning time from four weeks to two hours and empowered developers to self-serve and manage the full development lifecycle, improving agility and time to market. The move also improved cost transparency and lowered total cost of ownership, resulting in better online experiences for customers and faster deployment of mature products.

Organization: Sanitas Group
Industry: Insurance
Location: Switzerland
Published: May 2026

Reported outcomes

Strategic outcomes

Speed & agilityReduced server provisioning to self-serviceInnovation & cultureDevelopers became business innovation enablersCustomer experience & trustImproved online customer experienceSpeed & agilityAccelerated time to market

Primary read

Use case focus

Showing 3 of 3

1Cloud Migration
2Developer Acceleration
3Hybrid Cloud

Sanitas faced challenges with on-premises infrastructure limiting its developers' ability to innovate rapidly.
Provisioning new servers to meet demand was time-consuming, taking up to four weeks due to dependency on external providers.
Maintaining high data security and complying with Swiss regulations limited cloud provider choices.
The company needed to modernize infrastructure for better scalability, faster development cycles, and improved customer service.

Sanitas migrated customer-facing applications to Google Cloud using Google Kubernetes Engine to orchestrate containerized services and Cloud SQL for PostgreSQL for databases.
API management was facilitated by Apigee to connect cloud applications with existing systems.
Sanitas adopted a hybrid cloud approach, keeping critical systems on-premises while moving scalable and customer-facing applications to the cloud.
The company engaged a Google Cloud Technical Account Manager for support and smooth migration.
Developers were empowered to self-serve infrastructure needs within Google Cloud, reducing dependency on external partners.

Technologies

Google Kubernetes Engine Cloud SQL for PostgreSQL Apigee API Platform

Server provisioning time reduced from four weeks to two hours, greatly improving developer agility.
Developers became enablers of business innovation by taking responsibility for the full development lifecycle.
Cost transparency improved, enabling ongoing optimization and cost savings over traditional on-premises infrastructure.
Customer online experiences became faster, more stable, and more scalable, meeting demand efficiently.
Time to market accelerated resulting in delivery of more mature and feature-rich products.

Architecture

Sanitas implemented a hybrid cloud infrastructure using Google Kubernetes Engine for orchestration, Cloud SQL for PostgreSQL databases, and Apigee API Platform for managing APIs connecting cloud and on-premise systems. This allowed seamless migration of customer-facing apps to the cloud while retaining core on-premises business systems for stability and compliance.

Sources & evidence1

Groundedness: 5/5

Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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