What challenges did TM International Logistics Limited face before AI implementation?

Manual, siloed legacy applications hindered operational efficiency. Documentation and invoice processing were slow and error-prone, causing delays. HR processes and internal documentation were fragmented across multiple platforms. COVID-19 pandemic imposed remote collaboration and delivery challenges. Need to centralize logistics functions spread across units and geographies. Limited analytics and real-time reporting for shipments and business performance.

What was the impact of the AI solution?

Increased digitization rate from 40% to 83% across all operations. Streamlined documentation, reducing manual errors.

Source

MicrosoftWent darkProductionEvidence: Medium50/100

TM International Logistics boosts digitization and operational efficiency across HR and logistics

Use case typeHealth logistics managementUpdated Jun 13, 2026

TM International Logistics Limited (TMILL), part of Tata Steel, embarked on an extensive digital transformation to modernize its logistics and HR processes. The company recognized the need to optimize operations, improve employee satisfaction, and enhance customer service. TMILL migrated legacy applications and SAP ERP to Microsoft Azure, integrating all business units and support functions into a single cloud environment. With MSRcosmos as the partner, the project included building an employee intraportal, automating HR management, and deploying Microsoft SharePoint for centralized document management. The team used Azure App Services and Azure Active Directory for secure, scalable access, and custom integrations with SAP ensured streamlined data flow. The implementation, executed during the pandemic, increased digitization from 40% to 83%, reduced invoice processing time from days to hours, and significantly enhanced analytics and documentation processes. TMILL’s initiative is a benchmark for digital innovation in logistics under challenging circumstances.

Organization: TM International Logistics Limited
Industry: Logistics
Location: India
Published: May 2025

Reported outcomes

Impact: 40% to 83%

Other quantified impact

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Quantified impact: 40-83% increase

microsoft.comMay 19, 2025Customer storyInferred claimMedium evidence strength

Increased digitization rate from 40% to 83% across all operations.

Last evidence check: Jul 22, 2026

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: TM International Logistics Limited
Provider: Microsoft
Maturity: Production
Linked source: microsoft.com

Manual, siloed legacy applications hindered operational efficiency

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 4

1Digital logistics management
2HR performance management
3Document management system

Manual, siloed legacy applications hindered operational efficiency.
Documentation and invoice processing were slow and error-prone, causing delays.
HR processes and internal documentation were fragmented across multiple platforms.
COVID-19 pandemic imposed remote collaboration and delivery challenges.
Need to centralize logistics functions spread across units and geographies.
Limited analytics and real-time reporting for shipments and business performance.

Migrated all legacy business applications and SAP ERP to Microsoft Azure cloud.
Implemented integrated applications with Azure App Services and Azure Active Directory.
Deployed Microsoft SharePoint for centralized document and HR management.
Custom-built integration interface between SAP and Azure-hosted business applications.
MSRcosmos served as consulting/implementation partner, managing remote delivery during the pandemic.
Phased rollout for railways, supply chain, warehouses, port operations, and freight forwarding.

Technologies

Azure Azure App Services Azure Active Directory SharePoint Teams

Increased digitization rate from 40% to 83% across all operations.
Streamlined documentation, reducing manual errors.

Architecture

All applications and databases are hosted on Microsoft Azure as App Services. Authentication is handled through Azure Active Directory using Office365 credentials. The business applications integrate with SAP ERP via a custom interface hosted on an Azure VM. Microsoft SharePoint acts as the central DMS and links with SAP HR. Real-time analytics are achieved through the digitization of all operational processes, allowing secure and centralized data management across departments.

Sources & evidence1

Evidence: Medium50/100Evidence strength