Tokio Marine Japan and Central Insurance Automate Claims and Fraud Detection

Shift Technology deployed generative AI solutions, powered by Microsoft Azure OpenAI, to automate insurance document processing and fraud detection for global insurers. Claims professionals traditionally spent over 30% of their time manually extracting information from documents, causing delays and poor customer experiences. The implementation leverages Shift's proprietary insurance knowledge layer combined with Azure OpenAI Service, resulting in over 95% accuracy in document data extraction and more than 90% in subrogation liability assessment. Referral volume doubled and acceptance rates improved by 30%. Insurers like Tokio Marine Japan and Central Insurance now experience faster claims settlement and improved subrogation detection. The architecture automates extraction from structured and unstructured data, operates in the background, and delivers actionable insights without claims handlers needing AI prompt engineering expertise. Shift's solution is enterprise-grade with scalability, security, and reliability supported by Microsoft Azure. Shift's generative AI is proven in production use with documented impact for large insurers.