United Church of Canada modernizes community operations and member management

The United Church of Canada partnered with Protiviti to modernize operations by transitioning from fragmented legacy systems to a unified cloud-based digital platform using Microsoft technologies. This shift supports over 3,000 communities and 8,000 ministers nationwide and addresses long-standing information silos affecting IT, finance, and national administration. The new solution, built on Microsoft 365, SharePoint, Dynamics 365, PowerApps, Power Automate, Power BI, and Teams, provides ministers and communities with modern self-service portals, mobile access to data, and enhanced collaboration spaces. Automated data capture, streamlined record updates, and integrated communication tools replaced slow, paper-based workflows. Following a 3-month engagement, the Church implemented intranets for national and regional offices, modernized data processing, and reduced IT overhead by migrating to Canadian cloud datacenters. The platform boosted accessibility for rural and youth members and made the operational processes more agile and efficient. Staff and ministers now have easier, more secure access to essential church data from anywhere, reflecting modern digital best practices. This digital transformation expanded collaboration, improved member engagement, accelerated information updates, and reduced time and costs previously dedicated to maintaining disconnected on-premises systems.