What challenges did Willow face before AI implementation?

Traditional facilities management lacks real-time data. Difficulty in retrofitting older buildings to leverage advanced technology. Lack of integration between design, construction, and operational data. Occupational inefficiency in city infrastructure management. Data silos in building construction information impairing operational optimization.

What was the impact of the AI solution?

Streamlined tenant planning processes to minutes from weeks. Developed one of the most advanced buildings in Sydney with seamless data control. Optimized city infrastructure and public transit flow. Reduced waste and ensured quality in property management. Improved overall tenant experience and operational efficiency.

Source

MicrosoftExpandedProductionEvidence: Medium65/100

Willow revolutionizes property management using Azure Digital Twins

Use case typeBuilding managementUpdated Jun 13, 2026

Willow, an Australian technology company, has implemented Azure Digital Twins to create digital replicas of physical buildings. These digital twins integrate data from IoT sensors, operational manuals, warranties, and archives, enabling seamless facilities management. The solution includes retrofitting older buildings for improved operational efficiency, tenant experience, and city-level optimization. An example is Investa's flagship development at Sydney's 60 Martin Place, one of the world's most technologically advanced buildings. The technology models relationships between people, spaces, and devices, enabling real-time analytics, space utilization, and alerts.

Organization: Willow
Industry: Real Estate
Location: Australia
Published: November 2018

Reported outcomes

Strategic outcomes

New product / capabilityCreated digital replicas of physical buildingsCustomer experience & trustImproved tenant experienceBetter decisions & insightEnabled real-time analytics for facilities managementScale & capacityOptimized city infrastructure operations

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Willow
Provider: Microsoft
Maturity: Production
Linked source: Microsoft News Australia

These digital twins integrate data from IoT sensors, operational manuals, warranties, and archives, enabling seamless facilities management

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 2 of 2

1Infrastructure Optimization
2Intelligent Building Management

Traditional facilities management lacks real-time data.
Difficulty in retrofitting older buildings to leverage advanced technology.
Lack of integration between design, construction, and operational data.
Occupational inefficiency in city infrastructure management.
Data silos in building construction information impairing operational optimization.

Implemented Azure Digital Twins to create digital replicas of physical buildings.
Integrated IoT sensor data with building blueprints and operational manuals.
Leveraged Azure SQL Data Warehouse for real-time analytics and APIs.
Implemented spatial intelligence mapping for tenant optimization.
Created mechanisms for rapid notifications and access control using Azure.

Technologies

Azure Digital Twins Azure SQL Data Warehouse

Streamlined tenant planning processes to minutes from weeks.
Developed one of the most advanced buildings in Sydney with seamless data control.
Optimized city infrastructure and public transit flow.
Reduced waste and ensured quality in property management.
Improved overall tenant experience and operational efficiency.

Architecture

Willow takes real-time data feeds from elevators, cooling systems, and IoT sensors, integrating them with building design data and manual archives using APIs. Azure SQL Data Warehouse processes this to create a virtual replica via Azure Digital Twins technology.

Sources & evidence1

Evidence: Medium65/100Evidence strength