Zurich Insurance Group automates claims with Azure ML and Explainable AI

Zurich Insurance Group in Germany significantly improved property claims settlement by adopting Azure ML to automate customer information extraction, risk analysis, and policy validation with 98% accuracy. The solution includes an MLOps platform and Explainable AI, streamlining the claims process from days to hours. Azure ML processes customer data and documents, automates extraction from car documents and forms, analyzes policy and risk data, and delivers explainable outputs to improve human understanding. The project, completed with support from Saxon AI, focuses on regulatory compliance and better decision-making. Benefits include much faster claims turnaround, lower operational costs, and improved customer experience.