HCLTech
Get email alerts
New customer deployments for HCLTech, straight to your inbox. No account needed.
HCLTech has 3 source-linked AI deployments documented in AIUseCaseHub, across 2 industries and 3 countries. Key partners include Anthropic, CrewAI.
3
2
3
Hyperscaler mix
See whether HCLTech's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How HCLTech builds AI
Build / Buy / Compose across this company's documented cases
3 of 3 cases classified (100%) · Compare all use-case types
Use case portfolio
Use case types at HCLTech
Customer service automation leads with 1 of 3 documented cases; 3 distinct types appear across the visible portfolio.
Reported outcomes
1 case reports measurable results
−70%
Automation & deflection
median · 1 metric
+45%
Productivity & throughput
median · 1 metric
+40%
Revenue & growth
median · 1 metric
Medians of results published in HCLTech cases, normalized for comparability. See all benchmarks →
Evidence persistence
1 of 1 judgeable case is still publicly referenced.
Durability of public evidence, not whether systems remain in production. How this is measured →
Technology snapshot
What HCLTech uses across visible cases
AI Agents appears in 2 of 3 indexed cases; 14 named technologies are mentioned, led by Copilot.
Capability mix
All Use Cases (3)
HCLTech FraudShield: Agentic AI for real-time financial transaction fraud investigation
FraudShield uses an Agentic AI-driven approach for real-time financial transaction fraud investigation, increasing accuracy and scalability.The solution addresses high false positives, delayed detection, fragmented investigation processes, inconsistent data across channels, and regulatory reporting pressure in financial fraud operations.
Organizations Streamline Workflows and Innovation with Domain-Tuned AI Agents
Microsoft announced new Copilot Tuning and multi-agent orchestration in Microsoft 365 Copilot Studio, empowering organizations to build and fine-tune AI agents using domain-specifi...
HCLTech revolutionizes contact center operations with AI-driven automation
HCLTech expanded its strategic partnership with Microsoft to transform customer service experiences using generative AI and cloud-based contact center solutions. As part of this move, HCLTech will implement Microsoft Dynamics 365 Contact Center, focusing on a Copilot-first approach to improving customer outcomes and driving operational efficiency. Nuance’s Enterprise Professional Services business and personnel have integrated into HCLTech, making it the exclusive professional services partner for migrating Nuance solutions and supporting new Dynamics 365 Contact Center deployments.HCLTech is integrating Dynamics 365 Contact Center, Copilot, and Power Platform into its suite of experience-center services, allowing for AI-powered ticket classification, summarization, cross-sales solutions, and advanced customer engagement.Notably, HCLTech’s implementations have resulted in an 80% reduction in summarization efforts, 100% ticket classification automation, 70% reduction in manual ticket resolution, $3.2M projected annual savings, a 45% productivity boost for over 3,000 staff, a 95% increase in customer interactions, and a 40% boost in cross-sales.The collaboration leverages the unification of data across Dynamics 365, maximizes the use of Power Platform for automated workflows, and integrates Power BI for performance analytics.By combining digital transformation expertise with Microsoft’s generative AI, HCLTech and Microsoft are positioned as leading partners for AI-powered CCaaS innovation, aiming to create seamless omnichannel customer experiences.
Ask the analyst
A question about HCLTech the page doesn't answer? I read every one — the good ones get answered here.