HCLTech
4 documented AI deployments at HCLTech, across 3 industries. Each one links to the public source it was taken from.
Noida, India · Founded 1991 · hcltech.com · WikipediaSource: Wikidata, 2026-11-01
Public AI record
HCLTech has 4 documented public AI cases on the hub, too few for a score. AI development platform is common among peers but not yet documented at HCLTech.
A record score appears once HCLTech has 5 documented public cases. The peer comparison below already uses what is on record.
First documented case Jan 2025, latest Jul 2026. Cloud providers named: AWS, Microsoft.
Compared with peers
Against 14 other tech & comms companies on the hub.
What peers document
- Customer service automation7 of 14 peers · here too50%
- AI development platform4 of 14 peers29%
- Workflow orchestration3 of 14 peers21%
- Automotive operations automation2 of 14 peers14%
Gaps against the industry
- AI development platform: 29% of peers, not documented at HCLTech yet
Signature use cases
No peer on the hub documents onboarding automation.
Stack and approach vs peers
- Peer cases name Microsoft 69%, GCP 26%, AWS 11%.
- AI agents: 50% of HCLTech's cases vs 56% for peers.
- Cases from the last 12 months: 50% vs 35% for peers.
Deployments
4 deployments at HCLTech, newest first.
- 15 Jul 2026Professional ServicesIndia
HCLTech modernizes contact centers with Amazon Connect and generative AI
HCLTech · Contact center modernization · AWS
HCLTech modernized its legacy, on-premises contact center environment on AWS to support secure omnichannel service, faster development, and AI-enabled agent support. The company moved from fragmented systems to a single cloud environment using Amazon Connect, adding Contact Lens analytics, Amazon Bedrock-based routing, and Amazon Q in Connect for agent assistance.
Scaled Production
- 8 Jan 2026FinanceIndia
HCLTech FraudShield: Agentic AI for real-time financial transaction fraud investigation
HCLTech · Workflow automation · AWS
FraudShield uses an Agentic AI-driven approach for real-time financial transaction fraud investigation, increasing accuracy and scalability. The solution addresses high false positives, delayed detection, fragmented investigation processes, inconsistent data across channels, and regulatory reporting pressure in financial fraud operations.
Multi-agentExploring
- 19 May 2025Tech & CommsUnited States
Organizations Streamline Workflows and Innovation with Domain-Tuned AI Agents
Wells Fargo · Onboarding automation · Microsoft
Microsoft announced new Copilot Tuning and multi-agent orchestration in Microsoft 365 Copilot Studio, empowering organizations to build and fine-tune AI agents using domain-specific data, workflows, and processes. The low-code tools let non-data scientists create, deploy, and rapidly update custom AI agents. The release includes multi-agent orchestration, allowing agents to collaborate on complex cross-departmental workflows, such as onboarding and support, and integration with Azure AI Foundry so users can bring their models. Noteworthy customer examples: Wells Fargo reduced bankers' search time by 95% (10 min to 30 sec) via an agent serving 35,000 staff; T-Mobile uses agents to aggregate product data from over 20 sources instantly; HCLTech accelerated case resolutions by 40% and redeployed 30% of a 500-strong support team. Security and compliance are ensured via Microsoft Entra Agent ID and Microsoft Purview Information Protection. The ecosystem includes an Agent Store for discovery, a Teams AI library for multi-agent communications, and pro-code/low-code developer tools.
Multi-agent
↓ 30 stime - 15 Jan 2025Tech & CommsGlobal
HCLTech revolutionizes contact center operations with AI-driven automation
HCLTech · Customer service automation · Microsoft
HCLTech expanded its strategic partnership with Microsoft to transform customer service experiences using generative AI and cloud-based contact center solutions. As part of this move, HCLTech will implement Microsoft Dynamics 365 Contact Center, focusing on a Copilot-first approach to improving customer outcomes and driving operational efficiency. Nuance’s Enterprise Professional Services business and personnel have integrated into HCLTech, making it the exclusive professional services partner for migrating Nuance solutions and supporting new Dynamics 365 Contact Center deployments. HCLTech is integrating Dynamics 365 Contact Center, Copilot, and Power Platform into its suite of experience-center services, allowing for AI-powered ticket classification, summarization, cross-sales solutions, and advanced customer engagement. Notably, HCLTech’s implementations have resulted in an 80% reduction in summarization efforts, 100% ticket classification automation, 70% reduction in manual ticket resolution, $3.2M projected annual savings, a 45% productivity boost for over 3,000 staff, a 95% increase in customer interactions, and a 40% boost in cross-sales. The collaboration leverages the unification of data across Dynamics 365, maximizes the use of Power Platform for automated workflows, and integrates Power BI for performance analytics. By combining digital transformation expertise with Microsoft’s generative AI, HCLTech and Microsoft are positioned as leading partners for AI-powered CCaaS innovation, aiming to create seamless omnichannel customer experiences.
Scaled Production
+95%quantified impact
What it builds
Contact center modernization is the most common pattern in these deployments: 1.
Cloud providers named
AWS is named in 2 of these deployments.
- AWS50% of these2
- Microsoft50% of these2