ISS
3 documented AI deployments at ISS, across 3 industries. Each one links to the public source it was taken from.
Public AI record
ISS has 3 documented public AI cases on the hub, too few for a score.
A record score appears once ISS has 5 documented public cases. The peer comparison below already uses what is on record.
First documented case May 2024, latest Apr 2025. No new deployment documented since Apr 2025. Cloud providers named: Microsoft.
Deployments
3 deployments at ISS, newest first.
- 22 Apr 2025OtherSwitzerland
Swiss organizations automate and augment workforce productivity across industries
ISS · Automotive operations automation · Microsoft
In 2025, Swiss organizations led globally in the adoption of AI agents to automate entire business processes, surpassing the global and European averages according to the Microsoft Work Trend Index. 52% of Swiss firms have deployed AI agents to automate core operational workflows, compared to 46% globally. The pivot towards AI is strategic, with 80% of Swiss executives describing 2025 as a pivotal year to rethink business and operational approaches. 72% of leaders plan to use AI agents as digital team members to address workforce capacity gaps in the next 12-18 months. Swiss organizations emphasize round-the-clock availability and improved decision-making speed with AI integration. Many leaders already redesign workflows, build multi-agent systems, and expand upskilling for staff with AI augmentation. The Work Trend Index sampled 31,000 employees globally, revealing Swiss professionals' unique familiarity, trust, and enthusiasm for AI-powered transformation. Microsoft's 365 Copilot Wave 2 brings Researcher, Analyst agents, AI image generation, Copilot Notebooks, and enterprise search for optimized decision-making. Organizations plan structured agentic deployments, focusing on both operational automation and augmenting human judgement. The capacity gap remains a driving challenge: 80% of the Swiss workforce reported insufficient time or energy for work, met by advanced agentic and Copilot technologies.
Multi-agentProduction
- 13 May 2024Professional ServicesDenmark
ISS revolutionizes hybrid workplace management for global organizations
ISS · Energy optimization · Microsoft
ISS, a global leader in facility management, is collaborating with Microsoft to digitally transform the hybrid workplace experience. By integrating ISS's operational data from its Workplace App with Microsoft Places—an AI-powered connected workplace application within Microsoft 365—the solution enables coordination of in-person and hybrid teams, optimization of physical spaces, and efficient resource allocation. The deployment focuses on using AI and aggregated data to help employers make smarter decisions about workplace and building management. The innovation aims to enhance both employee experiences and sustainability, supporting tailored and collaborative work environments. This real-world deployment leverages digital and operational expertise to address the complex challenges employers face in the new hybrid work reality.
Production
- Tech & CommsNetherlands
Anywhere365 revolutionizes omnichannel customer service for global enterprises
Rabobank · Customer support automation · Microsoft
Anywhere365, a Netherlands-based SaaS communications company, integrated Azure Communication Services into their Dialogue Cloud platform to improve omnichannel customer service for enterprises worldwide. Their solution takes advantage of Microsoft Teams integration, Azure AI, and Azure OpenAI models to deliver AI-powered features like real-time call transcription, conversation summarization, agent assist, chat translation, and automated form filling from voice data. The platform enables companies to handle incoming calls efficiently via the Call Automation API, direct communication to the right agents, and enable rapid information capture and sharing. Deployments utilize Microsoft Copilot Studio for enhanced agent productivity within the Teams environment, driving faster response times and a better experience for both customers and service agents. Brands leveraging this technology, including Rabobank, DHL, Emirates, KPMG, Mazda, Deloitte, Aldi, Vodafone, and Zeiss, now benefit from streamlined communications, flexible omnichannel reach, and embedded contact center capabilities directly in Teams. The solution is available via Azure Marketplace, enabling customers to leverage Microsoft investments. Overall, the integration enhances customer experience, agent efficiency, and provides rapid, accurate customer interactions.
Production
What it builds
Automotive operations automation is the most common pattern in these deployments: 1.
Cloud providers named
Microsoft is named in 3 of these deployments.
- Microsoft100% of these3