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ISS has 3 source-linked AI deployments documented in AIUseCaseHub, across 3 industries and 3 countries.
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Hyperscaler mix
See whether ISS's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How ISS builds AI
Build / Buy / Compose across this company's documented cases
2 of 3 cases classified (67%) · Compare all use-case types
Use case portfolio
Use case types at ISS
Automotive operations automation leads with 1 of 3 documented cases; 3 distinct types appear across the visible portfolio.
Evidence persistence
1 of 1 judgeable case is still publicly referenced · 1 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
Technology snapshot
What ISS uses across visible cases
Copilot & AI Assistants appears in 2 of 3 indexed cases; 9 named technologies are mentioned, led by Azure AI.
All Use Cases (3)
Swiss organizations automate and augment workforce productivity across industries
In 2025, Swiss organizations led globally in the adoption of AI agents to automate entire business processes, surpassing the global and European averages according to the Microsoft Work Trend Index.52% of Swiss firms have deployed AI agents to automate core operational workflows, compared to 46% globally.The pivot towards AI is strategic, with 80% of Swiss executives describing 2025 as a pivotal year to rethink business and operational approaches.72% of leaders plan to use AI agents as digital team members to address workforce capacity gaps in the next 12-18 months.Swiss organizations emphasize round-the-clock availability and improved decision-making speed with AI integration.Many leaders already redesign workflows, build multi-agent systems, and expand upskilling for staff with AI augmentation.The Work Trend Index sampled 31,000 employees globally, revealing Swiss professionals' unique familiarity, trust, and enthusiasm for AI-powered transformation.Microsoft's 365 Copilot Wave 2 brings Researcher, Analyst agents, AI image generation, Copilot Notebooks, and enterprise search for optimized decision-making.Organizations plan structured agentic deployments, focusing on both operational automation and augmenting human judgement.The capacity gap remains a driving challenge: 80% of the Swiss workforce reported insufficient time or energy for work, met by advanced agentic and Copilot technologies.
Apr 2025ISS revolutionizes hybrid workplace management for global organizations
ISS, a global leader in facility management, is collaborating with Microsoft to digitally transform the hybrid workplace experience. By integrating ISS's operational data from its ...
Anywhere365 revolutionizes omnichannel customer service for global enterprises
Anywhere365, a Netherlands-based SaaS communications company, integrated Azure Communication Services into their Dialogue Cloud platform to improve omnichannel customer service for enterprises worldwide. Their solution takes advantage of Microsoft Teams integration, Azure AI, and Azure OpenAI models to deliver AI-powered features like real-time call transcription, conversation summarization, agent assist, chat translation, and automated form filling from voice data. The platform enables companies to handle incoming calls efficiently via the Call Automation API, direct communication to the right agents, and enable rapid information capture and sharing. Deployments utilize Microsoft Copilot Studio for enhanced agent productivity within the Teams environment, driving faster response times and a better experience for both customers and service agents. Brands leveraging this technology, including Rabobank, DHL, Emirates, KPMG, Mazda, Deloitte, Aldi, Vodafone, and Zeiss, now benefit from streamlined communications, flexible omnichannel reach, and embedded contact center capabilities directly in Teams. The solution is available via Azure Marketplace, enabling customers to leverage Microsoft investments. Overall, the integration enhances customer experience, agent efficiency, and provides rapid, accurate customer interactions.
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