LAQO
Get email alerts
New customer deployments for LAQO, straight to your inbox. No account needed.
LAQO has 3 source-linked AI deployments documented in AIUseCaseHub, across 2 industries and 2 countries. Key partners include Infobip, Bruketa&Zinic&Grey, Founderz.
3
2
2
Hyperscaler mix
See whether LAQO's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How LAQO builds AI
Build / Buy / Compose across this company's documented cases
2 of 3 cases classified (67%) · Compare all use-case types
Use case portfolio
Use case types at LAQO
Customer service automation leads with 3 of 3 documented cases; 1 distinct type appears across the visible portfolio.
Reported outcomes
3 cases report measurable results
+30%
Risk, reliability & safety
median · 1 metric
−20%
Time & speed
median · 1 metric
+30%
Automation & deflection
median · 1 metric
Medians of results published in LAQO cases, normalized for comparability. See all benchmarks →
Evidence persistence
2 of 2 judgeable cases are still publicly referenced · 2 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
Technology snapshot
What LAQO uses across visible cases
AI Agents appears in 2 of 3 indexed cases; 9 named technologies are mentioned, led by Azure AI Foundry.
Capability mix
All Use Cases (3)
AI-Powered Transformation Across Adriatic Industries
Microsoft has collaborated with multiple organizations in the Adriatic region to unlock AI-driven transformation in public services, education, insurance, healthcare, finance, and mobility. The initiative included the deployment of Microsoft 365 Copilot, Azure AI Foundry, Power Platform, Security Copilot, and Microsoft Fabric. Zavarovalnica Triglav modernized customer service with automated solutions, while Paysafe improved operations with Microsoft Copilot. The Office for IT and e-Government in Serbia adopted Security Copilot, significantly reducing incident resolution times. The Bulgarian Ministry of Education and Science equipped over 700,000 students with digital licenses, driving education modernization. Additional examples include LAQO’s digital insurance AI assistant developed with Infobip, Neuroblast's AI-powered neurorehabilitation devices, Verne’s use of Microsoft Fabric to integrate urban mobility data, and banks and healthcare providers streamlining workflows with Copilot. The program emphasized AI skilling, language localization, and infrastructure investments, with Microsoft supporting startups and AI talent development regionally. Localized AI and secure, resilient tech solutions are central to driving digital transformation and economic growth in the region.
LAQO Automates Insurance Customer Support and Claims Processing with AI Assistant
LAQO, Croatia's first fully digital insurance provider, partnered with Infobip to implement an AI assistant named Pavle using Microsoft Azure OpenAI Service. The goal was to provid...
LAQO Insurance uses Azure OpenAI via Infobip to automate customer queries and speed claims
LAQO Insurance, Croatia’s first fully digital insurance provider, wanted to improve 24/7 customer support, answer repetitive insurance questions faster, and streamline accident and claims reporting.The company worked with Infobip to build a GPT-enabled digital assistant named Pavle using Azure OpenAI Service and Infobip’s conversational platform.The assistant supports customers on WhatsApp Business Platform, handles only predefined insurance claims and general information topics, and routes more complex requests to live agents.
Ask the analyst
A question about LAQO the page doesn't answer? I read every one — the good ones get answered here.