AI-Powered Transformation Across Adriatic Industries
Microsoft has collaborated with multiple organizations in the Adriatic region to unlock AI-driven transformation in public services, education, insurance, healthcare, finance, and mobility. The initiative included the deployment of Microsoft 365 Copilot, Azure AI Foundry, Power Platform, Security Copilot, and Microsoft Fabric. Zavarovalnica Triglav modernized customer service with automated solutions, while Paysafe improved operations with Microsoft Copilot. The Office for IT and e-Government in Serbia adopted Security Copilot, significantly reducing incident resolution times. The Bulgarian Ministry of Education and Science equipped over 700,000 students with digital licenses, driving education modernization. Additional examples include LAQO’s digital insurance AI assistant developed with Infobip, Neuroblast's AI-powered neurorehabilitation devices, Verne’s use of Microsoft Fabric to integrate urban mobility data, and banks and healthcare providers streamlining workflows with Copilot. The program emphasized AI skilling, language localization, and infrastructure investments, with Microsoft supporting startups and AI talent development regionally. Localized AI and secure, resilient tech solutions are central to driving digital transformation and economic growth in the region.
- Organization
- Zavarovalnica Triglav
- Industry
- Public Sector
- Location
- Global
- Published
- April 2025
Reported outcomes
30%
quantified impactRisk, reliability & safety
Strategic outcomes
Catalog median for risk, reliability & safety deployments: +100% across 56 reported metrics. Compare benchmarks →
Primary read
Use case focus
Showing 3 of 5
- 1AI-powered customer service automation in insurance
- 2Cybersecurity incident detection and response using AI copilots
- 3Digital license deployment and AI integration in education
- Fragmented public and private services requiring modernization and digital transformation.
- Manual customer service processes in insurance, payments, and banking impacting efficiency.
- Slow incident detection and response in cybersecurity.
- Lack of digital tools and AI integration in education for students and teachers.
- Regional talent in need of advanced AI skills and opportunities.
- Deployment of Microsoft 365 Copilot for workflow automation and productivity in banks, healthcare, and payments.
- Use of Azure AI Foundry to scale foundation models and enable innovation across startups and ISVs.
- Implementation of Security Copilot for cybersecurity incident response.
- Rollout of Microsoft 365 licenses to students and educators, plus AI guidance integration for schools.
- Integration of Microsoft Fabric to harmonize complex mobility data sources for enterprises like Verne.
- Development of AI-powered customer service and assistants for insurers like Zavarovalnica Triglav and LAQO, leveraging partners such as Infobip.
- Cybersecurity incident resolution accelerated by up to 30% for Serbian government.
- Reporting time reduced by 20% for organizations integrating Microsoft Fabric.
- Modernized customer service with AI support for regional insurers, improving response time and efficiency.
- Over 700,000 students and 70,000 teachers equipped with Microsoft 365 tools, advancing education digitalization.
- Regional productivity and workflow automation realized across finance, healthcare, and education sectors.
Sources & evidence1
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