Riverty
Riverty has 2 source-linked AI deployments documented in AIUseCaseHub, across 1 industry and 2 countries. Key partners include Capgemini, Reply.
Hyperscaler mix
See whether Riverty's cases are powered by Microsoft, AWS, GCP, or multiple providers.
How Riverty builds AI
Build / Buy / Compose across this company's documented cases
2 of 2 cases classified (100%) · Compare all use-case types
Reported outcomes
2 cases report measurable results
+20%
Automation & deflection
median · 1 metric
+23%
Customer experience
median · 1 metric
−67%
Time & speed
median · 1 metric
Medians of results published in Riverty cases, normalized for comparability. See all benchmarks →
Technology snapshot
What Riverty uses across visible cases
Copilot & AI Assistants appears in 2 of 2 indexed cases; 10 named technologies are mentioned, led by Azure Communication Services.
All Use Cases (2)
Riverty deployed Dynamics 365 Contact Center with Copilot to modernize AI-ready customer service
Riverty deployed Microsoft Dynamics 365 Contact Center and Dynamics 365 Customer Service to create a unified, AI-ready customer service foundation across multiple European markets.The company used Copilot for Dynamics 365, Copilot Studio, Power Platform, Azure Service Fabric, and Azure Communication Services to support AI-driven automation, case management, workflow orchestration, and voice integration.
Riverty Enhances CRM and Sales Efficiency with Copilot Integration
Riverty, a global fintech company specializing in Buy Now, Pay Later services, sought to improve customer engagement and operational efficiency by optimizing its Dynamics 365 CRM platform. The company collaborated with Capgemini to integrate Microsoft Copilot for Sales into their existing CRM, aiming to streamline sales workflows and enhance user adoption. Over nine weeks, Capgemini Invent guided the integration process, focusing on aligning AI capabilities to Riverty’s business objectives, ensuring technical readiness, and facilitating extensive hands-on training for employees.The project proceeded in distinct phases—roadmapping, onboarding and training, and system upgrades—culminating in measurable performance improvements. Following deployment, user satisfaction with CRM rose by 23%, sales information retrieval sped up by 67%, and CRM functionality improved by 44%. The initiative helped Riverty establish a foundation for ongoing digital transformation and further AI-driven efficiency gains in operations.Future plans between Riverty and Capgemini include leveraging Dynamics Sales Premium’s advanced features to automate more processes and unlock new efficiencies. The case underlines the tangible business value Copilot and Dynamics can bring to fintech sales and customer management teams.