Sandvik

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Sandvik has 4 source-linked AI deployments documented in AIUseCaseHub, across 1 industry and 1 country.

Use Cases

4

Industries

1

Countries

1

Hyperscaler mix

See whether Sandvik's cases are powered by Microsoft, AWS, GCP, or multiple providers.

How Sandvik builds AI

Build / Buy / Compose across this company's documented cases

BuildBuyComposeMixed

2 of 4 cases classified (50%) · Compare all use-case types

Use case portfolio

Use case types at Sandvik

Predictive maintenance leads with 2 of 4 documented cases; 3 distinct types appear across the visible portfolio.

Ranked by documented casesShare of visible cases
  1. Predictive maintenance2 cases50%
  2. Customer service automation1 case25%
  3. Student support1 case25%
Browse type directory

Reported outcomes

2 cases report measurable results

−28.5%

Time & speed

median · 4 metrics

Medians of results published in Sandvik cases, normalized for comparability. See all benchmarks →

Evidence persistence

2 of 3 judgeable cases are still publicly referenced · 1 lost their public footprint.

Durability of public evidence, not whether systems remain in production. How this is measured →

Technology snapshot

What Sandvik uses across visible cases

Copilot & AI Assistants appears in 2 of 4 indexed cases; 11 named technologies are mentioned, led by Azure AI.

Capability mix

Copilot & AI Assistants50%
2
AI Agents25%
1
Fine-Tuned Models25%
1
Multi-Agent Systems25%
1
RAG Systems25%
1
Voice & Speech AI25%
1

Technologies mentioned

Azure AI2Azure AI Search1Azure cloud1Azure IoT1Azure OpenAI1Copilot1Digital Messaging Add-in1Dynamics 3651Microsoft Cloud for Manufacturing1Microsoft Copilot1Microsoft Digital Contact Center Platform1

All Use Cases (4)

Microsoft

Sandvik Coromant Unifies Global Customer Service with AI-Enhanced Dynamics Platform

Sandvik Coromant, part of the Sandvik group, is a leader in manufacturing tools and machining solutions. The company faced challenges due to fragmented customer data and case management systems.In 2018, it consolidated support centers and rolled out Dynamics 365 globally to standardize workflows and offer a unified customer service hub.In 2019, Sandvik Coromant further enhanced its service with Dynamics 365 case management, merging Sales and Customer Service for a 360-degree customer view.The implementation of Microsoft Digital Contact Center Platform and Digital Messaging for Dynamics 365 provided agents with omnichannel, intelligent communication, including chat and voice capabilities from a single dashboard.Customer satisfaction increased dramatically, with average scores rising from 3.5 to 4.5 out of 5 and response times dropping below 30 seconds.Microsoft Copilot generative AI is being piloted to automate case summarization and provide agents with easy access to historical interactions, further boosting productivity and satisfaction.Innovation continues with plans to deploy AI-powered chatbots and agent assistants, all aimed at enhancing customer experiences and driving sustainable operations across geographies.

Manufacturing
CopilotVoice

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