Sandvik

Sandvik Accelerates Manufacturing Knowledge and Technical Support with AI Copilot

Sandvik · Student support · Microsoft

Swedish manufacturer Sandvik has deployed an AI-powered Manufacturing Copilot, underpinned by Microsoft Cloud for Manufacturing, Azure OpenAI Service, and Azure AI Search. The proprietary Copilot, accessible to both employees and customers, allows users to query company knowledge in natural language, streamlining technical support and product information across 19 languages. Integrated into several CAD/CAM software brands, the Copilot enables global collaboration, reduces issue-resolution time by up to 50%, and supports the next generation of workforce by minimizing language barriers and centralizing technical documentation in manufacturing environments.

Multi-agentProduction

Sandvik optimizes predictive maintenance and sustainability in mining operations

Sandvik · Predictive maintenance · Microsoft

Sandvik, a global leader in mining and engineering, developed an advanced predictive maintenance solution using Microsoft Azure's cloud and AI services. The company transitioned from local telemetry data storage to a centralized cloud-based platform, enabling real-time analytics from hundreds of machine sensors. This system grants mining operators granular insights into equipment health and operational efficiency. By leveraging AI and big data, Sandvik supports its clients with better equipment uptime, proactive issue detection, and data-driven decisions. The solution not only optimizes operations but also contributes to sustainability goals by preventing failures, reducing unplanned downtime, and lengthening equipment lifespan. This digital transformation showcases the power of industrial AI to drive efficiency, safety, and environmental performance in the mining sector.

Production

Sandvik optimizes Sustainability through Predictive Maintenance

Sandvik · Predictive maintenance · Microsoft

Sandvik embraced Microsoft AI technologies to enhance its approach towards sustainability in manufacturing. Using predictive analytics, the solutions impact waste reduction and resource optimization. The technologies enable anticipatory troubleshooting, ensuring machines operate more efficiently, translating into progressive environmental benefits. This exemplifies corporate evolution toward responsible manufacturing.

Sandvik Coromant Unifies Global Customer Service with AI-Enhanced Dynamics Platform

Sandvik · Customer service automation · Microsoft

Sandvik Coromant, part of the Sandvik group, is a leader in manufacturing tools and machining solutions. The company faced challenges due to fragmented customer data and case management systems. In 2018, it consolidated support centers and rolled out Dynamics 365 globally to standardize workflows and offer a unified customer service hub. In 2019, Sandvik Coromant further enhanced its service with Dynamics 365 case management, merging Sales and Customer Service for a 360-degree customer view. The implementation of Microsoft Digital Contact Center Platform and Digital Messaging for Dynamics 365 provided agents with omnichannel, intelligent communication, including chat and voice capabilities from a single dashboard. Customer satisfaction increased dramatically, with average scores rising from 3.5 to 4.5 out of 5 and response times dropping below 30 seconds. Microsoft Copilot generative AI is being piloted to automate case summarization and provide agents with easy access to historical interactions, further boosting productivity and satisfaction. Innovation continues with plans to deploy AI-powered chatbots and agent assistants, all aimed at enhancing customer experiences and driving sustainable operations across geographies.

Production