Région Sud transformed public administration with AI technologies
The Provence-Alpes-Côte d'Azur (Région Sud) region in France has partnered with Microsoft to leverage AI for public administration improvements under its SUD IA plan, supported by a €70 million budget. The collaboration has led to projects such as AI-enabled chatbots for better citizen engagement (handling 75,000 annual queries), automation of document verification for job training grants, and productivity enhancements through Microsoft 365 Copilot for employees. Région Sud is also fostering AI innovation with initiatives like the 'Women and AI' program and the 'Microsoft GenAI Studio Sud' in Marseille, aimed at supporting women leaders and startups, respectively.