Avanade
AI Implementations & Use Cases
Hyperscaler mix
Filter Avanade's implementations by Microsoft, AWS, or GCP provider evidence.
How Avanade builds AI
Build / Buy / Compose across this partner's documented cases
16 of 19 cases classified (84%) · Compare all use-case types
Reported outcomes
3 cases report measurable results
−22.5%
Cost savings
median · 4 metrics
+25%
Productivity & throughput
median · 1 metric
−16%
Time & speed
median · 1 metric
Medians of results published in Avanade cases, normalized for comparability. See all benchmarks →
Evidence persistence
8 of 8 judgeable cases are still publicly referenced · 5 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
All Use Cases (19)
Schaeffler modernizes factory data insights with AI and Microsoft Fabric
Schaeffler AG faced significant challenges in harmonizing and extracting insights from factory data distributed across IT and OT systems worldwide. To address this, Schaeffler partnered with Avanade to implement an end-to-end solution using Microsoft Fabric and an AI agent in Azure AI, as part of Microsoft Cloud for Manufacturing. The platform allows Schaeffler employees to access and analyze key production data in natural language, resulting in actionable, near real-time insights covering machine downtime, quality issues, and productivity metrics. The solution leverages standardized data pipelines to unify and contextualize disparate datasets, driving up operational efficiency in over 100 plants. Factory workers and managers now resolve production issues faster and more independently, reducing both troubleshooting time and unplanned downtime. This approach highlights the democratization of advanced analytics and generative AI for factory staff, not just specialist teams, representing a scalable foundation for future innovation across Schaeffler’s global manufacturing footprint.
Avanade enables predictive maintenance for German manufacturers with real-time Azure digital twins
Avanade offers its Intelligent Manufacturing solution on Microsoft Azure, focusing on predictive and proactive maintenance for the manufacturing sector. The solution allows for bui...
MicrosoftDaiichi Sankyo transformed operations with Azure OpenAI and DS-GAI
Daiichi Sankyo implemented the DS-GAI project using Microsoft Azure OpenAI Service, significantly boosting operations across departments. The initiative focused on deploying a gene...
Manufacturing AI Copilot boosts productivity with Avanade
Avanade introduced a Manufacturing AI Copilot powered by Microsoft technologies. This tool provides frontline manufacturing employees with advanced, actionable insights. It incorpo...
Duke Energy cuts methane leaks and boosts grid reliability
Duke Energy, a major US energy company, set a goal to reach net-zero methane emissions from its gas distribution business by 2030, aiming to surpass regulatory requirements.To achieve this, Duke partnered with Accenture and Avanade to co-innovate an AI-powered, end-to-end methane monitoring and predictive maintenance platform based on Microsoft Azure.The system harnesses satellite data, AI, and analytics to monitor and quantify emissions from gas pipelines and assets, presenting prioritized findings in visual dashboards usable at multiple organizational levels.This new approach enables near real-time leak detection, allowing workers to find and respond to leaks in minutes instead of days with traditional inspections.Advanced geolocation and AI-powered predictions help identify vulnerabilities and stop leaks before they become critical, vastly improving operational resilience.The platform sets a new industry standard for how methane emissions are tracked and managed, with plans to scale across all asset types and regions.Leadership at Duke Energy already benefits from more accurate, holistic insights for decision-making.Major reductions in methane emissions are already being achieved, directly aiding in meeting environmental commitments and safeguarding communities.The system is expected to accelerate Duke Energy’s journey toward net-zero goals and provide a model for other utilities worldwide.
MicrosoftRetailers Revolutionize Customer Engagement and Operations Through AI Agents
Microsoft, together with leading partners such as Avanade, Accenture, and XTEL, is transforming the retail sector by embedding AI-powered agents directly into customer-facing and operational workflows. These agents—such as the Personalized Shopping Agent and Store Operations Agent—are designed to deliver deeply personalized shopping experiences to consumers across online and in-store environments. Retailers now leverage conversational interfaces built with Microsoft Copilot Studio and Azure AI Foundry to optimize product discovery, streamline workforce tasks, and enable employees to access critical business information and inventory in real-time. Integrated with Dynamics 365 Commerce and powered by unified retail data from Microsoft Fabric, these solutions allow frontline workers to better assist customers and manage operations. Retailers benefit from newly available connectors and AI models, achieving actionable insights from diverse data sources for real-time decisions. Partners like XTEL have extended capabilities by launching custom AI copilots (MAX AI) that unite Microsoft 365 Copilot, Azure OpenAI, and Microsoft Teams, further boosting productivity and commercial analytics. These innovations drive measurable improvements in conversion rates, employee efficiency, larger basket sizes, and higher transaction values, positioning AI as an indispensable enabler of operational excellence and customer loyalty in retail.
Schaeffler Transforms Factory Automation and Human-Robot Collaboration
At Hannover Messe 2025, Schaeffler, in partnership with Accenture and Avanade, demonstrated a real-world industrial automation solution that integrates digital twins, advanced robo...
Repsol increases productivity with AI-powered business process transformation
Accenture and Avanade, in partnership with Microsoft, have launched a Copilot business transformation practice, engaging 5,000 professionals to help enterprises implement generative and agentic AI across functions and industries. Their dedicated team develops Copilot and custom agent solutions leveraging Microsoft 365 Copilot, Azure OpenAI, and Copilot Studio.For clients like Repsol, a global energy company, this practice supported the deployment of Microsoft 365 Copilot, yielding measurable productivity and quality gains. A four-month study found employees saved an average of 121 minutes weekly, improved workflow quality by 16%, with significant favorability in AI-augmented tasks. Maintenance and engineering roles saw substantial annualized time savings.Industry and functional Copilots address areas including supply chain, finance, manufacturing, healthcare, retail, and consumer goods. Functional agents such as supplier risk and procure-to-pay agents deliver real-time market insights, up to 15% supply chain cost reductions, and up to 40% efficiency improvements in procure-to-pay processes.Accenture and Avanade provide custom Copilots using Copilot Studio, allowing clients to leverage proprietary knowledge for automated, responsible, and auditable workflows. For the retailer Bricorama, the team built a custom home improvement Copilot leveraging Azure OpenAI for customer project guidance.The practice also delivers upskilling through Azure Generative AI Engineer Nanodegree, and accelerates client digital transformation with AI innovation labs and pilots. Overall, the approach supports broad, pragmatic adoption of AI agents and Copilots to reinvent business processes.
KUKA and Schneider Electric accelerate industrial transformation with AI-enhanced manufacturing
This use case highlights how KUKA and Schneider Electric transformed manufacturing operations by leveraging advanced Microsoft technologies. At Hannover Messe 2024, they showcased real-world implementations of AI, IoT, and cloud technologies across the factory value chain—from accelerating robot programming to unifying IT and OT data. By employing solutions such as Azure OpenAI Service, Microsoft Fabric, Copilot, and Microsoft Cloud for Manufacturing, they improved quality, resource optimization, employee enablement, and sustainability across manufacturing functions. Multiple partners, including Hexagon, NVIDIA, PTC, and Rockwell Automation, collaborated to deliver intelligent, resilient, and sustainable operations. The demonstration included customer showcases such as BMW Group and addressed pressing manufacturing challenges, including rapid product development, issue resolution, and supply chain resilience.Innovations included new Copilot tools for factory operations, Dynamics 365 Field Service enhancements, and next-gen analytics in Fabric. The initiative demonstrated reduced development cycles, improved technician workflows, and smarter, data-driven decision making.This enabled factories to accelerate programming of industrial robots, apply AI-driven analytics for proactive maintenance, and optimize end-to-end operations. Enhanced employee productivity was achieved through AI-augmented tools like Copilot and Power Platform, extending benefits across HR, field service, and production. Sustainability was also addressed with Microsoft Sustainability Manager, helping organizations monitor and reduce environmental impacts through data and AI-driven insights.Over 130,000 attendees at Hannover Messe experienced nearly 40 live demos and presentations on these AI-powered manufacturing solutions. The showcase illustrated the power of collaboration among manufacturers, technology partners, and Microsoft, making a strong case for AI as a key enabler of industrial transformation.
Intertape Polymer Group, Schaeffler AG, and Bridgestone EMIA unify manufacturing insights with AI and Fabric
Intertape Polymer Group, Schaeffler AG, and Bridgestone EMIA have accelerated their industrial digital transformation by implementing Microsoft Fabric's manufacturing data solutions, Azure OpenAI Service, and Copilot-powered tools. These leading manufacturers faced challenges around siloed IT and OT data, hindering their ability to extract actionable insights and drive operational improvements. By unifying data across systems with Fabric and deploying conversational copilots for the factory floor, frontline workers are now empowered to use natural language to perform root-cause analysis, access metrics, resolve issues, and enhance productivity.Partners such as Accenture and Avanade supported the integration and implementation, creating repeatable data patterns that enable scalable innovations. The copilots leverage Azure OpenAI Service and robust guardrails to ensure accurate, safe responses within complex manufacturing environments. Early results include improved production performance, democratized information access, faster resolution of manufacturing disruptions, and enhanced decision-making from top management to the shop floor.These use cases, highlighted during Hannover Messe 2024, demonstrate the value of unifying manufacturing data for analytics and AI, democratizing data access, and accelerating operational agility across global production facilities.
Healthcare Providers Increase Efficiency with Copilot-Driven Automation
Generative AI is being rapidly adopted in healthcare to increase productivity and efficiency for clinical professionals.Avanade, a Microsoft partner, conducted research showing over half of healthcare professionals now use AI tools daily and see value in further Copilot adoption.Microsoft Copilot integrates into Microsoft 365, empowering healthcare staff to automate tasks like document drafting, data gathering, and summarisation using natural language prompts.The most impactful use cases identified are reducing time spent searching for patient data, automating form-filling, and streamlining data analysis and reporting for healthcare staff.Avanade supports healthcare organizations by scoping, trialing, and scaling Copilot implementations tailored to site-specific requirements.Avanade’s partnership accelerates deployment, enabling organisations to quickly realise the benefits of Copilot tools.Overall, AI solutions such as Copilot are seen as complements to human care, freeing up staff time for patient interaction and reducing the administrative workload.The article includes examples of Copilot use, such as automated clinical trial tracking and faster report generation, and discusses the value of including expert advisors for successful adoption.
Currys enhances retail experience and efficiency through AI transformation
Currys plc, a leading omnichannel retailer, partnered with Accenture and Microsoft to modernize its core technology infrastructure and harness AI for improved operations.The engagement included migrating Currys' nine data centers and over 2,000 servers to Microsoft Azure, enabling access to AI services such as Azure OpenAI Service.Personalized product information, smarter suggestions, and improved post-sales experiences were delivered to millions of customers both in-store and online.Employees benefit from faster access to information (product, delivery, add-on services), better equipping them for customer support and upselling.Integration of AI powers productivity gains across marketing, HR, finance, and legal teams, supporting innovation and future growth.The move to Azure also advances Currys' sustainability goals, reducing environmental impact and supporting net zero ambitions by 2040.With this collaboration, Currys positions itself at the forefront of digital transformation in retail, supported by experienced technology and consulting firms.
Supply Chain Leaders Improve Logistics Agility and Automation
The Microsoft Supply Chain Platform offers an open, composable solution that enables organizations to harmonize disparate supply chain data and unlock new insights. By integrating Azure, Dynamics 365, Microsoft Teams, Power Platform, Dataverse, and Supply Chain Center, customers gain enhanced supply chain visibility and real-time collaboration. The platform supports native integration with existing ERP and legacy solutions, with automation capabilities for order fulfillment, predictive analytics for supply constraints, and AI-powered workflows. Early adopters such as C.H. Robinson, FedEx, FourKites, and Overhaul are leveraging these capabilities. Global consulting partners like Accenture, Avanade, EY, KPMG, PwC, and TCS facilitate implementations and domain expertise. The system's modularity enables organizations to extend ecosystem solutions, anticipate disruptions, and reduce manual effort, driving both agility and sustainability.
MicrosoftDaimler Trucks, iFit, and Kraft Heinz Boost Supply Chain Agility and Sustainability
The Microsoft Supply Chain Platform enables organizations like Daimler Trucks North America, iFit, and Kraft Heinz to tackle complex supply chain challenges by integrating fragmented supply chain data across legacy systems. The platform leverages a composable approach, combining Azure, Dynamics 365 Supply Chain Management, Microsoft Teams, Power Platform, and Dataverse to improve visibility and orchestrate actions across all supply chain touchpoints.Partners including Accenture, Avanade, EY, KPMG, PwC, and TCS contributed industry expertise and solution integration.The adoption of the Microsoft Supply Chain Center, a command center that harmonizes multi-system data, facilitates AI-powered demand insights and intelligent fulfillment automation, supporting proactive, data-driven decision making.Real-world implementations delivered end-to-end visibility, risk mitigation, sustainable supplier selection, and optimized inventory allocation, supported by advanced Azure AI models.Customers reported improved transportation cost optimization, real-time supply chain collaboration, and operational efficiencies that foster high agility and sustainability.Microsoft's solution is extensible, enabling connections with external partners for order and logistics modules, and leverages Teams for real-time supplier engagement.
MicrosoftICA-Roslagstull Drives Next-Gen Retail with Intelligent Store Experience
Avanade collaborated with ICA-Roslagstull, a Swedish grocery retailer, to develop the Avanade Intelligent Store, a modular solution built on Microsoft Azure.The platform leverages digital twin technology and real-time sensor data to bridge physical and digital retail experiences.It provides store associates with up-to-date information on shopper behaviors and inventory, delivered to mobile devices for improved decisions.Key Azure offerings within the solution include out-of-stock detection, digital signage, and queue management, all orchestrated via Azure Synapse Analytics and managed databases.The Intelligent Store's digital twin enables inventory optimization and automation, allowing retailers to manage services modularly and scale across multiple locations.Real-time data increases operational efficiency, enhances in-store service, and enables personalized offers for customers.The initiative empowers both online and brick-and-mortar experiences, driving shopper engagement, loyalty, and brand differentiation.
MicrosoftRWE Renewables advances cost-effective net-zero transition for UK electricity
Accenture, Microsoft, and Avanade collaborated to support the UK’s energy sector in its transition to a low-carbon electricity system, involving SSE Renewables. The initiative addresses the critical challenge of reducing the cost and complexity of decarbonizing electricity supply and demand, in alignment with the UK’s net-zero carbon targets. Microsoft Azure cloud, Azure AI, Industrial Internet of Things, Azure Digital Twins, and Azure Data Analytics technologies were deployed to optimize renewable energy operations, create digital twins of physical assets, and improve supply-demand balancing.One major result is the reduction of renewable generation costs, improvement in asset reliability, the use of AI and drones for remote asset inspection, and better management of system balancing for electricity supply and demand. The platform also empowers connected workers in the energy industry by enabling digital collaboration, increased productivity, and improved safety. The project is foundational in enabling a zero-carbon UK electricity grid and creates a path for further digital transformation of the utility sector, providing substantial contributions to the UK’s sustainability goals.
MicrosoftCurrys Enhances Retail Operations with Industrial AI and Copilot
Currys, a global retail technology leader, partnered with Accenture, Avanade, and Microsoft to transform its industrial and retail operations. Leveraging Azure AI Foundry, Azure OpenAI, Microsoft Fabric, and custom Copilots, Currys replaced legacy management with real-time data analytics, agentic AI for asset monitoring, and automation for incident resolution. Solutions unified data across sites, integrated cloud and edge environments, and utilized generative AI to improve workforce support, customer service, and operational resilience. Accenture and Avanade led implementation, emphasizing competitive advantage, reliability, and rapid value creation through smart automation and digital transformation.Currys saw an urgent need to modernize operations, unify data, and support competitive transformation.Existing infrastructure struggled to predict equipment failure and monitor assets efficiently.Manual incident resolution hindered agility, uptime, and customer experience.Siloed analytics and a lack of AI-driven automation limited operational efficiency.
Bridgestone EMIA boosts factory efficiency with unified data and AI-driven maintenance
Bridgestone EMIA, a global manufacturer of premium tires and rubber products, faced persistent production inefficiencies due to scattered data across factories and difficulty in benchmarking global performance. To address this, the company implemented a unified IT/OT data architecture using Microsoft Fabric, Azure AI, and Microsoft Cloud for Manufacturing. This integration provided near real-time insights and introduced conversational AI agents, enabling factory workers to troubleshoot, resolve, and optimize manufacturing quality metrics swiftly.Avanade, a joint venture between Accenture and Microsoft, partnered to design and deploy the solution, bringing deep domain expertise that helped overcome technical and organizational challenges.The AI-powered platform empowered workers to easily query and map performance data, streamline reporting, and take predictive actions rather than being solely reactive. The new environment reduced the frequency and duration of production downtimes, improved operational efficiency, reduced waste, and enhanced worker engagement.Workers now benefit from a digital approach to troubleshooting and continuous improvement, closing the loop between equipment data and frontline decision-making.This digitization initiative also serves sustainability by optimizing resource usage and waste.Bridgestone plans to expand the solution throughout its operations, with a future-proof, scalable architecture.
Major North American Bank Enhances Customer Service with AI Chatbot
A major North American bank faced increasing operational costs and inefficiencies in its contact center due to a low-accuracy internal search tool. This forced frontline employees to rely on internal helplines, slowing responses and affecting the bank's market-leading customer experience. As a digitally forward institution, the bank decided to implement generative AI solutions to improve outcomes.The bank partnered with Avanade to deploy a conversational AI chatbot powered by Microsoft Azure OpenAI and Azure AI. The solution sought to modernize response management, increase accuracy, and streamline processes.A strategic AI roadmap guided by best practices helped ensure scalability and effective KPI tracking. The chatbot bolstered training resources, improved compliance, and enhanced knowledge management while strengthening security and efficiency.The result was a measurable reduction in customer response delays and operational costs, contributing to a better customer experience and positioning the bank as an innovation leader in financial services.