Currys Enhances Retail Operations with Industrial AI and Copilot
Currys, a global retail technology leader, partnered with Accenture, Avanade, and Microsoft to transform its industrial and retail operations. Leveraging Azure AI Foundry, Azure OpenAI, Microsoft Fabric, and custom Copilots, Currys replaced legacy management with real-time data analytics, agentic AI for asset monitoring, and automation for incident resolution. Solutions unified data across sites, integrated cloud and edge environments, and utilized generative AI to improve workforce support, customer service, and operational resilience. Accenture and Avanade led implementation, emphasizing competitive advantage, reliability, and rapid value creation through smart automation and digital transformation. Currys saw an urgent need to modernize operations, unify data, and support competitive transformation. Existing infrastructure struggled to predict equipment failure and monitor assets efficiently. Manual incident resolution hindered agility, uptime, and customer experience. Siloed analytics and a lack of AI-driven automation limited operational efficiency.
- Organization
- Currys
- Industry
- Retail
- Location
- United Kingdom
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Currys
- Provider
- Microsoft
- Maturity
- Scaled Production
- Linked source
- Accenture
Integrated Microsoft Fabric for analytics at scale across locations and business functions
Primary read
Use case focus
Showing 3 of 3
- 1Proactive Industrial Asset Monitoring with AI Agents
- 2Automated Incident Resolution via Agentic AI
- 3Unified Data Analytics Across Retail Sites
- Deployed agentic AI systems on Azure AI Foundry for proactive asset monitoring and incident prediction.
- Implemented generative AI with Azure OpenAI Service and custom Copilots for process automation and data unification.
- Integrated Microsoft Fabric for analytics at scale across locations and business functions.
- Partnered with Accenture and Avanade for solution design and execution, leveraging their cross-industry expertise.
- Improved operational efficiency, asset uptime, and incident response times.
- Unified data analytics improved decision making and business resilience.
- Positioned Currys as an innovator in industrial and retail AI adoption.
Architecture
The solution uses agentic AI on Azure AI Foundry to monitor industrial assets and predict failures in real time, integrates Azure OpenAI Service for automation, and analyzes unified data through Microsoft Fabric. Cloud and edge environments are connected, with incident resolutions automated by AI agents, and custom Copilots supporting workforce and service delivery across Currys.
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Technical implementation details available
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