Accenture
AI Implementations & Use Cases
Hyperscaler mix
Filter Accenture's implementations by Microsoft, AWS, or GCP provider evidence.
How Accenture builds AI
Build / Buy / Compose across this partner's documented cases
28 of 49 cases classified (57%) · Compare all use-case types
Reported outcomes
10 cases report measurable results
−50%
Time & speed
median · 8 metrics
−20%
Cost savings
median · 5 metrics
+28.5%
Revenue & growth
median · 4 metrics
Medians of results published in Accenture cases, normalized for comparability. See all benchmarks →
Evidence persistence
27 of 28 judgeable cases are still publicly referenced · 19 show the organization expanding AI use · 1 lost their public footprint.
Durability of public evidence, not whether systems remain in production. How this is measured →
All Use Cases (49)
Empower scaled contact center quality assurance with Amazon Connect Agent Evaluation API and Amazon Bedrock (20x QA coverage)
Empower, a financial services company serving over 18 million Americans, transformed manual contact center quality assurance using Amazon Connect Contact Lens and Amazon Bedrock with Claude 3.5 Sonnet.The solution processes thousands of pre-redacted call transcriptions per day, evaluates calls against the GEDAC framework, and writes standardized results back into Amazon Connect via the Agent Evaluation API.
GCPIHG Hotels & Resorts and Radisson Hotel Group Use Google Cloud AI to Transform Travel and Hospitality Experiences
IHG Hotels & Resorts and Radisson Hotel Group use Google Cloud AI to enhance guest personalization, trip planning, and operational efficiency in travel and hospitality.IHG integrates Google Vertex AI and Gemini generative AI models in its mobile app to provide personalized travel planning and recommendations.Radisson collaborates with Accenture and Google Cloud to use Vertex AI and Gemini for AI-driven multilingual ad personalization, increasing ad productivity by 50% and revenue by 20%.Generative AI-powered agents handle 55% of customer questions rapidly without human intervention, streamlining guest services with multimodal input capabilities.
AXA Insurance Claims Transformation with AWS Cloud and Fraud Detection
AXA, a leading insurance provider in Belgium, faced challenges with legacy claims systems, slow claims processing, and inadequate fraud detection capabilities.Working with Accenture, AXA migrated its Guidewire ClaimCenter claims management system to AWS cloud infrastructure, implementing automated workflows and over 100 APIs for digital-first claims processing.The phased implementation reduced claims registration and settlement times, with 85% of claims registered digitally via the FNOL channel.Approximately 40% of claim confirmations are automated instantly without handler intervention, and over 60% of claims are processed via straight-through processing.Fraud detection and recovery rates improved by 2%, while the cloud environment provided greater agility, speed, and cost transparency.
MicrosoftGCPWorkday integrates digital agents to revolutionize workforce management
Workday has announced the launch of its Agent Partner Network and Agent Gateway, a global ecosystem that enables AI agents from leading technology companies, including Microsoft, Accenture, AWS, Deloitte, and PwC, to seamlessly integrate into its Agent System of Record (ASOR).This integration allows organizations to manage a blend of human and AI agents on a unified platform, streamlining operations in HR, finance, and payroll.The ASOR provides granular control over agent roles, data access, and actions, ensuring accountability and alignment with business objectives.Workday’s Agent Gateway leverages shared protocols to promote collaboration and automation across partner solutions.Agents available via Marketplace include recruitment, financial audit, payroll, and talent mobility capabilities.The platform facilitates secure onboarding and management of partner AI solutions for improved workforce agility and transparency.Partners can easily connect their agents, triggering real-time support and workflow automations for Workday customers.Examples include automating interview scheduling and employee onboarding, demonstrating practical, cross-system operational improvements.End-to-end architecture outlines how Agent Gateway leverages protocols for seamless multi-agent communication.The initiative responds to changing workforce dynamics, where humans and digital agents increasingly collaborate.Industry leaders view the ASOR as foundational for ethically managing the hybrid digital workforce, ensuring measurable outcomes, compliance, and cross-platform innovation.
ZenML (Western Union & Unum) agentic AI for mainframe modernization and claims processing using AWS Transform
Western Union and Unum partnered with AWS and Accenture/Pega to modernize their mainframe-based legacy systems using AWS Transform, an agentic AI service designed for large-scale migration and modernization.Western Union aimed to modernize its 35-year-old money order platform to support growth targets and improve back-office operations, while Unum sought to streamline Colonial Life claims processing and remove fragmented workflows.
Brazilian Enterprises and Public Sector Accelerate Efficiency and Compliance with AI
Major Brazilian enterprises and the public sector are going beyond AI speculation, implementing Microsoft Copilot and Azure AI to increase operational efficiency, regulatory compliance, and cultural adaptability. Microsoft's expansion of local data centers—powered by renewable energy—enables enterprises to run advanced AI workloads suited for Brazil's infrastructure and climate. Early adopters among large businesses employ natural language processing in Portuguese for customer service, regulatory compliance, and localized project management. The presence of a robust partner ecosystem, with leaders like SoftwareOne, Accenture, and Capgemini among others, is fostering further AI adoption. ISG’s Provider Lens report highlights the growing maturity of Microsoft AI services in Brazil, their tailored offerings for vertical industries, and the accelerating pace of cloud-enabled transformation.Market research reveals that Brazil's technology sector is undergoing rapid digitalization, with Copilot emerging as a universal AI interface for local organizations. Enterprises leverage Copilot's linguistic and cultural adaptation capabilities to improve user engagement, compliance workflows, and project outcomes. The report also stresses the importance of hybrid device strategy and cloud sustainability in Brazil, due to variable internet infrastructure and local climate conditions.The local ecosystem recognizes the competitive differentiation gained from Copilot’s cultural customization and streamlined compliance. With enhanced computing infrastructure and strong partnerships, Brazil is emerging as a leader in cloud-based AI, with applications across agribusiness, financial services, and healthcare. The ISG report further details provider rankings and highlights the fastest-growing community of GitHub developers in the region.
Global Innovators Accelerate Scientific Discovery with AI-Driven Agents
Microsoft Discovery is a new enterprise AI agent platform designed to transform research and development (R&D) across sectors. By orchestrating specialized AI agents with a sophist...
Leading utilities enhance operations and sustainability with Microsoft AI
Major utility providers including Duke Energy, AES, Con Edison, Ontario Power Generation, and Exelon have implemented Microsoft-based AI solutions to solve pressing business and sustainability challenges. Duke Energy, with Accenture, rolled out an Azure/Dynamics 365 platform integrating satellite and sensor data for real-time methane leak detection, improving emissions management and repair prioritization.AES deployed predictive analytics on Azure for wind turbine maintenance, energy demand forecasting, and load distribution, achieving cost savings and outage reduction with data-driven decision-making. The system uses IoT data and advanced analytics to streamline operations.Con Edison introduced AI tools on Microsoft platforms to minimize power generation costs and reduce CO2 emissions, enhancing customer energy management and supporting decarbonization goals.Ontario Power Generation developed ChatOPG, an employee-facing AI assistant powered by Microsoft AI, boosting productivity, information access, and operational safety.Exelon leverages AI and drone-based analytics tools to optimize grid inspections, increasing grid reliability, maintenance accuracy, and reducing emissions. Collectively, these use cases demonstrate how AI adoption drives cost efficiency, environmental outcomes, and improved customer service in the utilities sector.
MicrosoftDuke Energy cuts methane leaks and boosts grid reliability
Duke Energy, a major US energy company, set a goal to reach net-zero methane emissions from its gas distribution business by 2030, aiming to surpass regulatory requirements.To achieve this, Duke partnered with Accenture and Avanade to co-innovate an AI-powered, end-to-end methane monitoring and predictive maintenance platform based on Microsoft Azure.The system harnesses satellite data, AI, and analytics to monitor and quantify emissions from gas pipelines and assets, presenting prioritized findings in visual dashboards usable at multiple organizational levels.This new approach enables near real-time leak detection, allowing workers to find and respond to leaks in minutes instead of days with traditional inspections.Advanced geolocation and AI-powered predictions help identify vulnerabilities and stop leaks before they become critical, vastly improving operational resilience.The platform sets a new industry standard for how methane emissions are tracked and managed, with plans to scale across all asset types and regions.Leadership at Duke Energy already benefits from more accurate, holistic insights for decision-making.Major reductions in methane emissions are already being achieved, directly aiding in meeting environmental commitments and safeguarding communities.The system is expected to accelerate Duke Energy’s journey toward net-zero goals and provide a model for other utilities worldwide.
GCPUnilever Collaborates with Google Unified Security to Address Cybersecurity Alert Triage with AI Agents
Unilever faced challenges handling increasing cybersecurity alert volumes and the manual triage workload impacting efficiency and risk mitigation for security teams.The company deployed Google Unified Security, integrating a scalable security data fabric enriched with Google Threat Intelligence and semi-autonomous Gemini AI alert triage agents.These Gemini AI agents perform dynamic investigations to reduce manual alert triage and investigation efforts for Tier 1 and Tier 2 analysts.
Over 100 Manufacturers Optimize Operations with Siemens Industrial Copilot
Siemens has implemented the Siemens Industrial Copilot, an agentic AI system leveraging Microsoft technology, across more than 100 manufacturing companies in Europe and the United ...
Siemens transforms industrial automation with AI collaboration with Microsoft
Siemens announced a new industrial foundation model (IFM) developed in partnership with Microsoft to revolutionize automation and engineering processes across industries. The found...
Industry Leaders Advance Autonomous Manufacturing, Robotics, and AI-Driven Supply Chains
At Hannover Messe 2025, Accenture and Microsoft demonstrated real-world applications of AI agents in the manufacturing sector.Collaborations highlighted new levels of autonomous manufacturing, combining digital twins, automation, and cloud technologies for improved efficiency and flexibility.Sessions and keynotes explored how connected data, agentic architectures, and skilled workforces drive innovation and resilience across the value chain.Live demonstrations included scenarios such as autonomous supply chain management, 'batch of one' agile manufacturing, humanoid robot collaboration on the factory floor, and AI-powered control towers.Accenture, Schaeffler AG, Bridgestone EMIA, ABB, and VOITH, together with technology leaders like NVIDIA, Google, AWS, Siemens, SAP and Dell Technologies, showcased joint demos focused on real-time analytics, predictive alerts, generative AI, and distributed data orchestration.The event emphasized the transformative impact of Microsoft technologies including Azure AI, Azure OpenAI, Azure Digital Twins, and AI Agents, co-developing autonomous business models and resilient operations.Deep dives into topics such as IT/OT cybersecurity, modular manufacturing, Omnichannel automotive experiences, and satellite-powered 5G were part of the industry’s forward-looking agenda.
Blue Yonder and partners boost warehouse agility and automation in retail
Retail and consumer goods supply chains face growing challenges, especially around agility, demand volatility, and labor shortages. Many organizations struggle with operational efficiency due to legacy on-premises data systems and manual processes in their warehouses. This case describes a collaborative implementation by Blue Yonder, Unbox Robotics, and YDISTRI together with Microsoft and Accenture to digitize warehouse operations using Microsoft Cloud for Retail, Azure AI, Generative AI, AI agents, NVIDIA Omniverse for simulation, and advanced robotics. Blue Yonder deploys a warehouse manager AI agent to cut through information overload and support rapid, effective decisions for warehouse leaders. Simulation capabilities via NVIDIA Omniverse allow for virtual design and optimization of warehouse layouts, resulting in improved operational benchmarks and workflow prior to physical deployment. Unbox Robotics facilitates last-mile automation with robotic swarm intelligence for smart sorting and labor efficiency, while YDISTRI deploys AI-powered inventory redistribution optimizing stock levels in real time. The complete approach provides operational excellence, responsiveness to supply chain shocks, and measurable improvements in both labor usage and throughput.
AI agents and digital transformation propel global manufacturers forward
At Hannover Messe 2025, Microsoft and key partners demonstrated the real-world impact of AI agents across the manufacturing industry. Microsoft’s Factory Operations Agent and Facto...
Brazilian Enterprises Boost ESG Performance Through Digital Transformation
Many Brazilian energy and utilities firms are advancing their ESG (Environmental, Social, and Governance) efforts by implementing Microsoft AI, machine learning, automation, and Io...
MicrosoftKubota and John Deere revolutionize farming with AI and automation
John Deere and Kubota presented new AI-driven farming tools at CES 2025, addressing pressing challenges like labor shortages and operational inefficiencies. The solutions include a...
MicrosoftRetailers Revolutionize Customer Engagement and Operations Through AI Agents
Microsoft, together with leading partners such as Avanade, Accenture, and XTEL, is transforming the retail sector by embedding AI-powered agents directly into customer-facing and operational workflows. These agents—such as the Personalized Shopping Agent and Store Operations Agent—are designed to deliver deeply personalized shopping experiences to consumers across online and in-store environments. Retailers now leverage conversational interfaces built with Microsoft Copilot Studio and Azure AI Foundry to optimize product discovery, streamline workforce tasks, and enable employees to access critical business information and inventory in real-time. Integrated with Dynamics 365 Commerce and powered by unified retail data from Microsoft Fabric, these solutions allow frontline workers to better assist customers and manage operations. Retailers benefit from newly available connectors and AI models, achieving actionable insights from diverse data sources for real-time decisions. Partners like XTEL have extended capabilities by launching custom AI copilots (MAX AI) that unite Microsoft 365 Copilot, Azure OpenAI, and Microsoft Teams, further boosting productivity and commercial analytics. These innovations drive measurable improvements in conversion rates, employee efficiency, larger basket sizes, and higher transaction values, positioning AI as an indispensable enabler of operational excellence and customer loyalty in retail.
Schaeffler Transforms Factory Automation and Human-Robot Collaboration
At Hannover Messe 2025, Schaeffler, in partnership with Accenture and Avanade, demonstrated a real-world industrial automation solution that integrates digital twins, advanced robo...
Vodafone transforms Gen Z customer service with GenAI chatbot deployment
Vodafone, in collaboration with Accenture, launched a GenAI-powered chatbot for VOXI, its mobile brand for Gen Z, using Microsoft Azure OpenAI and Large Language Models.The initiative targeted improving customer experience while reducing human agent workload and customer service costs in the telecom sector.Key features include intelligent query handling, dynamic conversational tone matching VOXI's brand, emotion recognition for personalized interaction, and an intent classifier for accurate routing.The solution runs on Microsoft Azure OpenAI technology and emphasizes strong safety protocols, including a kill switch and real-time monitoring to prevent inappropriate chatbot responses.Since deployment, the chatbot has increased customer query containment rates, reduced need for human intervention, and improved overall customer service efficiency.Human agents can now focus on complex, higher-value issues, while customer satisfaction and operational efficiency have improved for Vodafone.The project positions Vodafone as an innovator in digital customer service for the telecom industry.The case highlights operational transformation in a high-volume customer support context.
MicrosoftRepsol increases productivity with AI-powered business process transformation
Accenture and Avanade, in partnership with Microsoft, have launched a Copilot business transformation practice, engaging 5,000 professionals to help enterprises implement generative and agentic AI across functions and industries. Their dedicated team develops Copilot and custom agent solutions leveraging Microsoft 365 Copilot, Azure OpenAI, and Copilot Studio.For clients like Repsol, a global energy company, this practice supported the deployment of Microsoft 365 Copilot, yielding measurable productivity and quality gains. A four-month study found employees saved an average of 121 minutes weekly, improved workflow quality by 16%, with significant favorability in AI-augmented tasks. Maintenance and engineering roles saw substantial annualized time savings.Industry and functional Copilots address areas including supply chain, finance, manufacturing, healthcare, retail, and consumer goods. Functional agents such as supplier risk and procure-to-pay agents deliver real-time market insights, up to 15% supply chain cost reductions, and up to 40% efficiency improvements in procure-to-pay processes.Accenture and Avanade provide custom Copilots using Copilot Studio, allowing clients to leverage proprietary knowledge for automated, responsible, and auditable workflows. For the retailer Bricorama, the team built a custom home improvement Copilot leveraging Azure OpenAI for customer project guidance.The practice also delivers upskilling through Azure Generative AI Engineer Nanodegree, and accelerates client digital transformation with AI innovation labs and pilots. Overall, the approach supports broad, pragmatic adoption of AI agents and Copilots to reinvent business processes.
Unilever accelerates business innovation and efficiency across global operations
Unilever, a leading consumer goods company, expanded its collaboration with Accenture to drive efficiency and innovation using Microsoft AI technologies. The initiative aims to transform Unilever's business agility and foster operational efficiency by leveraging generative AI-powered platforms through Accenture's GenWizard.Currently, Unilever has over 330 live AI applications, spanning product development, supply chain optimization, marketing, and customer service. AI-powered research and analytics drive breakthroughs in biotechnology and microbiome research, resulting in patentable new technologies incorporated into major product lines such as Dove and Vaseline.By processing large datasets, Unilever can extract actionable insights about consumer health and product performance. AI also underpins their customer connectivity model, which optimizes supply chain and collaborative planning and replenishment processes.The GenWizard platform, deployed with Accenture's support, provides more than 350 ready-to-apply AI tools and frameworks to accelerate digital product innovation. This partnership positions Unilever as an industry standard-bearer for GenAI-driven productivity enhancements.Unilever's collaboration aims to deeply integrate AI, analyze where GenAI can have the greatest business impact, and streamline investments into research and brand innovation.
MicrosoftUnilever Accelerates Innovation and Sustainability with AI Integration
Unilever, a leading global consumer goods company, has transformed its innovation, supply chain, and customer engagement through large-scale adoption of AI and Microsoft Azure technologies. The company leverages machine learning, Azure-based analytics, and generative AI for rapid product development, R&D, and customer insight analysis. By integrating AI into its product design process, Unilever can simulate millions of combinations, enhance safety, and tailor goods to market preferences without animal testing. Notably, AI-powered smart freezers and advanced supply chain analytics ensure inventory is optimized globally.Unilever's AI Horizon3 Lab in Toronto leads innovation by merging AI research with real-world business problems, focusing on forecasting, generative AI, and graph technology for complex analyses. In the domain of accessible products, Unilever collaborates with Be My Eyes chatbot (GPT-4) and Zappar for packaging inclusivity, allowing visually impaired customers to get cooking information via AI. AI initiatives extend to recruitment, where AI-driven platforms automate candidate screening and feedback, drastically increasing process efficiency and inclusiveness.For sustainability, Unilever partners with Arzeda to engineer AI-designed enzymes for cleaning products, cutting component usage and carbon footprint significantly. Robotics and AI at the Materials Innovation Factory streamline chemistry research and quality assurance, supporting the company’s net-zero aspirations. The integration of generative AI even revolutionizes legal services, automating contracts and compliance processes for global operations. Partnerships with Accenture and Microsoft underpin Unilever's digital and AI transformation, creating robust, data-driven approaches to product and operational excellence.
Microsoft Streamlines Global Customer Support Operations
Microsoft launched Dynamics 365 Contact Center, a global Contact Center as a Service (CCaaS) solution designed to scale for enterprises worldwide. The platform integrates advanced generative AI, Copilot automation, and intelligent routing to streamline customer support across digital and voice channels. Unlike previous solutions, it is CRM-agnostic, supporting not only Dynamics 365 but also Salesforce and custom CRMs, enabling broader adoption. Automation from Nuance AI and Copilot Studio enables self-service and IVR, while agents receive AI-powered tools such as sentiment analysis, live translation, real-time conversation summaries, transcription, email drafting, and contextual assistance. Analytics dashboards empower leaders to optimize KPIs and workforce productivity. With prebuilt integrations and 17 major global system integrators ready at launch, Microsoft’s internal Customer Service and Support organization used the platform to achieve notable efficiency and service gains.The platform is immediately available globally, supporting over 240 countries and 30 languages.
AXA streamlines insurance claims with digital automation
AXA, one of France’s largest insurers, modernized its property and casualty claims process with a next-generation digital claims platform built on Microsoft Azure Cloud. The transf...
MicrosoftKUKA and Schneider Electric accelerate industrial transformation with AI-enhanced manufacturing
This use case highlights how KUKA and Schneider Electric transformed manufacturing operations by leveraging advanced Microsoft technologies. At Hannover Messe 2024, they showcased real-world implementations of AI, IoT, and cloud technologies across the factory value chain—from accelerating robot programming to unifying IT and OT data. By employing solutions such as Azure OpenAI Service, Microsoft Fabric, Copilot, and Microsoft Cloud for Manufacturing, they improved quality, resource optimization, employee enablement, and sustainability across manufacturing functions. Multiple partners, including Hexagon, NVIDIA, PTC, and Rockwell Automation, collaborated to deliver intelligent, resilient, and sustainable operations. The demonstration included customer showcases such as BMW Group and addressed pressing manufacturing challenges, including rapid product development, issue resolution, and supply chain resilience.Innovations included new Copilot tools for factory operations, Dynamics 365 Field Service enhancements, and next-gen analytics in Fabric. The initiative demonstrated reduced development cycles, improved technician workflows, and smarter, data-driven decision making.This enabled factories to accelerate programming of industrial robots, apply AI-driven analytics for proactive maintenance, and optimize end-to-end operations. Enhanced employee productivity was achieved through AI-augmented tools like Copilot and Power Platform, extending benefits across HR, field service, and production. Sustainability was also addressed with Microsoft Sustainability Manager, helping organizations monitor and reduce environmental impacts through data and AI-driven insights.Over 130,000 attendees at Hannover Messe experienced nearly 40 live demos and presentations on these AI-powered manufacturing solutions. The showcase illustrated the power of collaboration among manufacturers, technology partners, and Microsoft, making a strong case for AI as a key enabler of industrial transformation.
Intertape Polymer Group, Schaeffler AG, and Bridgestone EMIA unify manufacturing insights with AI and Fabric
Intertape Polymer Group, Schaeffler AG, and Bridgestone EMIA have accelerated their industrial digital transformation by implementing Microsoft Fabric's manufacturing data solutions, Azure OpenAI Service, and Copilot-powered tools. These leading manufacturers faced challenges around siloed IT and OT data, hindering their ability to extract actionable insights and drive operational improvements. By unifying data across systems with Fabric and deploying conversational copilots for the factory floor, frontline workers are now empowered to use natural language to perform root-cause analysis, access metrics, resolve issues, and enhance productivity.Partners such as Accenture and Avanade supported the integration and implementation, creating repeatable data patterns that enable scalable innovations. The copilots leverage Azure OpenAI Service and robust guardrails to ensure accurate, safe responses within complex manufacturing environments. Early results include improved production performance, democratized information access, faster resolution of manufacturing disruptions, and enhanced decision-making from top management to the shop floor.These use cases, highlighted during Hannover Messe 2024, demonstrate the value of unifying manufacturing data for analytics and AI, democratizing data access, and accelerating operational agility across global production facilities.
Multiple retailers boost productivity and customer experience with AI-driven automation
Retailers often struggle with scattered data, leading to backorders and inefficiencies in store operations. The use of Microsoft Power Platform enabled retailers to centralize enterprise data, improve real-time inventory management, and enhance customer-facing processes.By integrating Power Apps, Power BI, Power Automate, Microsoft Dataverse, Copilot Studio, Teams, and Microsoft Fabric, store associates can receive alerts, access unified product data, and communicate more effectively with colleagues and customers.AI-powered copilots built with Copilot Studio assist associates with natural language guidance on handling customer queries, finding stock alternatives, and managing supply chain delays.Dataflows bring together data from sources like SAP and other backends, simplifying the workflow for associates and decision-makers.Reusable solution templates (like those provided by Accenture) further accelerate the rollout and customization for different retailers.Microsoft Fabric's OneLake eliminates data silos, and Dataverse enables secure sharing, actionable analytics, and natural language querying.Retail operations have seen notable increases in productivity, improved customer service, and better stock availability with these solutions.
Vodafone migrates SAP ERP to Google Cloud and pilots generative AI with Gemini
Vodafone migrated its SAP ERP to Google Cloud as part of its EVO2CLOUD initiative, moving a mission-critical enterprise platform that serves around 100,000 employees and contains 200 TB of data.The company also uses its Nucleus data platform on Google Cloud with BigQuery for consolidating internal, external, and third-party data sources, and ran a generative AI pilot using SAP SuccessFactors data with Google Gemini Pro 1.5 to update and enrich training catalogs, course descriptions, and tags.
GCPGenerali automates insurance claims and predictive analytics with Google Cloud AI
Generali Group, one of Europe’s largest insurers, is modernizing core business processes and customer experiences across nearly 50 countries.The company is using Google Cloud AI and data tools to support insurance workflow automation, compliance-driven predictive analytics for IFRS 17, and computer-vision-based claims processing.
MicrosoftCurrys enhances retail experience and efficiency through AI transformation
Currys plc, a leading omnichannel retailer, partnered with Accenture and Microsoft to modernize its core technology infrastructure and harness AI for improved operations.The engagement included migrating Currys' nine data centers and over 2,000 servers to Microsoft Azure, enabling access to AI services such as Azure OpenAI Service.Personalized product information, smarter suggestions, and improved post-sales experiences were delivered to millions of customers both in-store and online.Employees benefit from faster access to information (product, delivery, add-on services), better equipping them for customer support and upselling.Integration of AI powers productivity gains across marketing, HR, finance, and legal teams, supporting innovation and future growth.The move to Azure also advances Currys' sustainability goals, reducing environmental impact and supporting net zero ambitions by 2040.With this collaboration, Currys positions itself at the forefront of digital transformation in retail, supported by experienced technology and consulting firms.
BeeOdiversity enables smarter environmental and food safety monitoring with AI-powered bees
BeeOdiversity, a Belgian startup, has pioneered a novel approach to environmental and food safety monitoring by leveraging bee-collected pollen and Microsoft Azure-based AI analysi...
MicrosoftBosch accelerates digital transformation and sustainability in manufacturing
At Hannover Messe 2023, Bosch, a leading German manufacturing company, collaborated with Microsoft and Accenture to showcase digital innovation in manufacturing through AI and the industrial metaverse.Demonstrations featured the use of Azure OpenAI Service for generative AI, with applications such as programming industrial machines and analyzing unstructured machine data for rapid production reporting.Microsoft Cloud for Manufacturing and Copilot solutions were leveraged to modernize sales and service, while digital twins and mixed reality applications enabled frontline worker training and factory process optimization.Discussions and sessions during the event explored practical approaches to creating resilient supply chains and using AI-driven co-pilot experiences in partnership with Accenture.Bosch's real-world implementations were highlighted as part of joint showcases, alongside other global manufacturers like Siemens and Kraft Heinz.The integration of various Microsoft technologies supported Bosch's aims in boosting productivity, efficiency, safety, and supply chain resilience.The Bosch use case embodies a holistic approach to accelerating industrial digitalization, combining process automation, optimized operations, and sustainable outcomes through advanced cloud and AI technology.
Unilever revolutionized operations with cloud-only migration
Unilever transitioned to a cloud-only enterprise in collaboration with Accenture and Microsoft, completing one of the largest cloud migrations in the consumer goods sector. This tr...
MicrosoftSpanish Ministry streamlines judicial research with AI-powered document simplification
The Ministry of Justice of Spain partnered with Accenture to implement an AI-driven search engine built on the Microsoft Cloud and Azure OpenAI Service. This system addresses the c...
MicrosoftSupply Chain Leaders Improve Logistics Agility and Automation
The Microsoft Supply Chain Platform offers an open, composable solution that enables organizations to harmonize disparate supply chain data and unlock new insights. By integrating Azure, Dynamics 365, Microsoft Teams, Power Platform, Dataverse, and Supply Chain Center, customers gain enhanced supply chain visibility and real-time collaboration. The platform supports native integration with existing ERP and legacy solutions, with automation capabilities for order fulfillment, predictive analytics for supply constraints, and AI-powered workflows. Early adopters such as C.H. Robinson, FedEx, FourKites, and Overhaul are leveraging these capabilities. Global consulting partners like Accenture, Avanade, EY, KPMG, PwC, and TCS facilitate implementations and domain expertise. The system's modularity enables organizations to extend ecosystem solutions, anticipate disruptions, and reduce manual effort, driving both agility and sustainability.
MicrosoftDaimler Trucks, iFit, and Kraft Heinz Boost Supply Chain Agility and Sustainability
The Microsoft Supply Chain Platform enables organizations like Daimler Trucks North America, iFit, and Kraft Heinz to tackle complex supply chain challenges by integrating fragmented supply chain data across legacy systems. The platform leverages a composable approach, combining Azure, Dynamics 365 Supply Chain Management, Microsoft Teams, Power Platform, and Dataverse to improve visibility and orchestrate actions across all supply chain touchpoints.Partners including Accenture, Avanade, EY, KPMG, PwC, and TCS contributed industry expertise and solution integration.The adoption of the Microsoft Supply Chain Center, a command center that harmonizes multi-system data, facilitates AI-powered demand insights and intelligent fulfillment automation, supporting proactive, data-driven decision making.Real-world implementations delivered end-to-end visibility, risk mitigation, sustainable supplier selection, and optimized inventory allocation, supported by advanced Azure AI models.Customers reported improved transportation cost optimization, real-time supply chain collaboration, and operational efficiencies that foster high agility and sustainability.Microsoft's solution is extensible, enabling connections with external partners for order and logistics modules, and leverages Teams for real-time supplier engagement.
MicrosoftAstellas Pharma Unifies Global Operations with Agile, AI-Powered Cloud Platform
Astellas Pharma in Japan transformed its IT core platform by migrating global operations onto a cloud-based system, powered by Microsoft Azure and SAP S/4HANA, with Accenture as th...
AlibabaSephora China: digitalization 2.0 cloud migration for omni-channel optimization and disaster recovery readiness
Sephora China migrated its core business systems from a traditional data center to Alibaba Cloud as part of a digitalization 2.0 initiative.The project aimed to improve real-time sales and consumer visibility, optimize omni-channel operations, and strengthen availability and cross-region disaster recovery readiness.
MicrosoftRWE Renewables advances cost-effective net-zero transition for UK electricity
Accenture, Microsoft, and Avanade collaborated to support the UK’s energy sector in its transition to a low-carbon electricity system, involving SSE Renewables. The initiative addresses the critical challenge of reducing the cost and complexity of decarbonizing electricity supply and demand, in alignment with the UK’s net-zero carbon targets. Microsoft Azure cloud, Azure AI, Industrial Internet of Things, Azure Digital Twins, and Azure Data Analytics technologies were deployed to optimize renewable energy operations, create digital twins of physical assets, and improve supply-demand balancing.One major result is the reduction of renewable generation costs, improvement in asset reliability, the use of AI and drones for remote asset inspection, and better management of system balancing for electricity supply and demand. The platform also empowers connected workers in the energy industry by enabling digital collaboration, increased productivity, and improved safety. The project is foundational in enabling a zero-carbon UK electricity grid and creates a path for further digital transformation of the utility sector, providing substantial contributions to the UK’s sustainability goals.
MicrosoftDB Cargo optimizes rail freight operations with predictive IoT data streams
DB Cargo, Germany's leading rail freight operator, has implemented Accenture’s IoT Factory solution to improve sensor data quality from its locomotive fleet. By leveraging IoT netw...
MicrosoftNorway streamlines public sector services with cloud-based case and document management
Several Norwegian public sector agencies revolutionized document and case management by moving to Microsoft Azure-based cloud solutions, improving access, efficiency, and transpare...
MicrosoftRheinland-Pfalz Police Modernizes Access to Crime and Traffic Data
The Rheinland-Pfalz Department of Police in Germany underwent a digital transformation utilizing Microsoft .NET blueprint solutions co-developed with Accenture. The project aimed t...
GCPRadisson Hotel Group personalizes ads globally with Google Cloud AI
Radisson Hotel Group automated ad creation, localization, and translation to increase revenue and engagement worldwide, supporting personalization in 30+ languages.The company faced challenges in manual workflows and siloed customer data across regions that prevented efficient one-to-one personalized advertising at scale.Radisson partnered with Accenture to use Google Cloud's Vertex AI and BigQuery to build a generative AI-powered solution that unified data and generated localized ad copy automatically translated for various platforms including Google Ads, cutting production from eight weeks to hours.The AI-driven system halved the manual ad creation time, increased ad-driven revenue by 22%, and improved return on ad spend by 35%, enabling scalable, consistent high-quality personalized ads globally.Google Cloud's integrated platform also enhanced campaign optimization and collaboration across teams, and Radisson is exploring further use cases like chatbots and predictive analytics for enhanced customer experience.
Currys Enhances Retail Operations with Industrial AI and Copilot
Currys, a global retail technology leader, partnered with Accenture, Avanade, and Microsoft to transform its industrial and retail operations. Leveraging Azure AI Foundry, Azure OpenAI, Microsoft Fabric, and custom Copilots, Currys replaced legacy management with real-time data analytics, agentic AI for asset monitoring, and automation for incident resolution. Solutions unified data across sites, integrated cloud and edge environments, and utilized generative AI to improve workforce support, customer service, and operational resilience. Accenture and Avanade led implementation, emphasizing competitive advantage, reliability, and rapid value creation through smart automation and digital transformation.Currys saw an urgent need to modernize operations, unify data, and support competitive transformation.Existing infrastructure struggled to predict equipment failure and monitor assets efficiently.Manual incident resolution hindered agility, uptime, and customer experience.Siloed analytics and a lack of AI-driven automation limited operational efficiency.
KeyReply automates healthcare communication and reduces patient no-shows
KeyReply provides an AI-powered virtual assistant, Kira, designed for healthcare organizations to automate workflows and reduce administrative burdens.Kira operates across multiple digital channels, including SMS, WhatsApp, web chat, and voice, and supports multiple languages for global deployment.The assistant automates patient scheduling, sends reminders, conducts follow-ups, and delivers personalized patient education while seamlessly integrating into existing healthcare IT systems.Kira’s deployment has demonstrated significant improvements including a 70% reduction in missed appointments (no-shows), 30-50% reduction in administrative workload, optimized scheduling, and streamlined care plans.The solution leverages Microsoft Azure AI and is trusted by healthcare providers worldwide, including organizations like AIA Group and clinics such as 13Sick.Operational efficiencies extend to faster response times, reduced patient wait times, and improved health literacy through AI-driven education.KeyReply's platform is scalable from individual departments to entire healthcare systems and supports both staff and patient needs.Accenture is highlighted as a long-term growth partner for digital transformation and healthcare automation projects involving Kira.
Mars boosts manufacturing with real-time insights and digital twins
Mars, together with Accenture, implemented digital twin technology powered by Microsoft Azure and AI in their manufacturing operations. The solution uses real-time sensor data and predictive analytics to optimize factory production lines, enabling operators to monitor and adjust processes on the fly. After a successful pilot that reduced over-filling in US factories, the approach was scaled to European and Chinese locations and expanded to other Mars divisions, such as pet care.The collaboration includes edge computing capabilities for real-time decision-making, as well as a cloud platform for global deployment and orchestration of manufacturing data, robotics, and AI solutions.The implementation helped Mars significantly enhance its operational agility, reduce costs, and support sustainability goals like water stewardship, waste reduction, and minimizing greenhouse gas emissions. Accenture and Microsoft’s ongoing collaboration continues to extend the solution to more Mars production sites.Mars’s approach focuses on simulation and validation in digital space before implementing physical changes, minimizing downtime and maximizing resource efficiency.This initiative serves as a model for the “Factory of the Future”, aiming for scalable, efficient, resilient, and sustainable food production across the globe.
VR Group improves rail cybersecurity and automation
VR Group, a Finnish railway company, faced escalating cybersecurity threats after migrating to a multi-cloud IT infrastructure. Recognizing the limitations of traditional security methods, they required a modern, automated approach to defend critical infrastructure and maintain operational resilience. They adopted Microsoft 365 Defender (XDR) to secure identities, endpoints, and applications while providing extended detection and response. Additionally, they implemented Azure Sentinel, a cloud-native SIEM and SOAR solution using AI for security event analysis and automation of incident responses.Accenture Security, a key consulting partner, supervised the migration and collaborated closely on change management, including employee training and alert response processes.These solutions enabled comprehensive visibility into VR Group’s environment, drastically reducing manual reviews and false positives through automated alerts, and helped cultivate enhanced cybersecurity awareness among staff. Training programs were institutionalized to ensure security operations effectiveness and foster continuous learning across teams. The centralized alerting and automation made it possible for VR Group to respond quickly to emerging threats, driving improved operational security and reliability for public rail services in Finland.By leveraging advanced Microsoft security technologies, VR Group modernized its security posture, decreased operational costs, and established a scalable approach for digital infrastructure protection.
Bridgestone EMIA boosts factory efficiency with unified data and AI-driven maintenance
Bridgestone EMIA, a global manufacturer of premium tires and rubber products, faced persistent production inefficiencies due to scattered data across factories and difficulty in benchmarking global performance. To address this, the company implemented a unified IT/OT data architecture using Microsoft Fabric, Azure AI, and Microsoft Cloud for Manufacturing. This integration provided near real-time insights and introduced conversational AI agents, enabling factory workers to troubleshoot, resolve, and optimize manufacturing quality metrics swiftly.Avanade, a joint venture between Accenture and Microsoft, partnered to design and deploy the solution, bringing deep domain expertise that helped overcome technical and organizational challenges.The AI-powered platform empowered workers to easily query and map performance data, streamline reporting, and take predictive actions rather than being solely reactive. The new environment reduced the frequency and duration of production downtimes, improved operational efficiency, reduced waste, and enhanced worker engagement.Workers now benefit from a digital approach to troubleshooting and continuous improvement, closing the loop between equipment data and frontline decision-making.This digitization initiative also serves sustainability by optimizing resource usage and waste.Bridgestone plans to expand the solution throughout its operations, with a future-proof, scalable architecture.