Accenture powers 14 source-linked AI deployments documented in AIUseCaseHub, across 8 industries and 9 countries. Documented deployments include AI agents, copilots.
Get email alerts
New partner deployments for Accenture, straight to your inbox. No account needed.
Use Cases
14
Industries
8
Countries
9
Agent Cases
2
Hyperscaler mix
Filter Accenture's implementations by cloud provider evidence.
How Accenture builds AIBuild, Buy & Compose — what they mean
Empower, a financial services company serving over 18 million Americans, transformed manual contact center quality assurance using Amazon Connect Contact Lens and Amazon Bedrock with Claude 3.5 Sonnet.The solution processes thousands of pre-redacted call transcriptions per day, evaluates calls against the GEDAC framework, and writes standardized results back into Amazon Connect via the Agent Evaluation API.
Western Union and Unum partnered with AWS and Accenture/Pega to modernize their mainframe-based legacy systems using AWS Transform, an agentic AI service designed for large-scale migration and modernization.Western Union aimed to modernize its 35-year-old money order platform to support growth targets and improve back-office operations, while Unum sought to streamline Colonial Life claims processing and remove fragmented workflows.
Major utility providers including Duke Energy, AES, Con Edison, Ontario Power Generation, and Exelon have implemented Microsoft-based AI solutions to solve pressing business and sustainability challenges. Duke Energy, with Accenture, rolled out an Azure/Dynamics 365 platform integrating satellite and sensor data for real-time methane leak detection, improving emissions management and repair prioritization.AES deployed predictive analytics on Azure for wind turbine maintenance, energy demand forecasting, and load distribution, achieving cost savings and outage reduction with data-driven decision-making. The system uses IoT data and advanced analytics to streamline operations.Con Edison introduced AI tools on Microsoft platforms to minimize power generation costs and reduce CO2 emissions, enhancing customer energy management and supporting decarbonization goals.Ontario Power Generation developed ChatOPG, an employee-facing AI assistant powered by Microsoft AI, boosting productivity, information access, and operational safety.Exelon leverages AI and drone-based analytics tools to optimize grid inspections, increasing grid reliability, maintenance accuracy, and reducing emissions. Collectively, these use cases demonstrate how AI adoption drives cost efficiency, environmental outcomes, and improved customer service in the utilities sector.
Currys plc, a leading omnichannel retailer, partnered with Accenture and Microsoft to modernize its core technology infrastructure and harness AI for improved operations.The engagement included migrating Currys' nine data centers and over 2,000 servers to Microsoft Azure, enabling access to AI services such as Azure OpenAI Service.Personalized product information, smarter suggestions, and improved post-sales experiences were delivered to millions of customers both in-store and online.Employees benefit from faster access to information (product, delivery, add-on services), better equipping them for customer support and upselling.Integration of AI powers productivity gains across marketing, HR, finance, and legal teams, supporting innovation and future growth.The move to Azure also advances Currys' sustainability goals, reducing environmental impact and supporting net zero ambitions by 2040.With this collaboration, Currys positions itself at the forefront of digital transformation in retail, supported by experienced technology and consulting firms.
At Hannover Messe 2023, Bosch, a leading German manufacturing company, collaborated with Microsoft and Accenture to showcase digital innovation in manufacturing through AI and the industrial metaverse.Demonstrations featured the use of Azure OpenAI Service for generative AI, with applications such as programming industrial machines and analyzing unstructured machine data for rapid production reporting.Microsoft Cloud for Manufacturing and Copilot solutions were leveraged to modernize sales and service, while digital twins and mixed reality applications enabled frontline worker training and factory process optimization.Discussions and sessions during the event explored practical approaches to creating resilient supply chains and using AI-driven co-pilot experiences in partnership with Accenture.Bosch's real-world implementations were highlighted as part of joint showcases, alongside other global manufacturers like Siemens and Kraft Heinz.The integration of various Microsoft technologies supported Bosch's aims in boosting productivity, efficiency, safety, and supply chain resilience.The Bosch use case embodies a holistic approach to accelerating industrial digitalization, combining process automation, optimized operations, and sustainable outcomes through advanced cloud and AI technology.
The Ministry of Justice of Spain partnered with Accenture to implement an AI-driven search engine built on the Microsoft Cloud and Azure OpenAI Service. This system addresses the challenge of efficiently extracting actionable legal insights from hundreds of thousands of complex judicial documents. By leveraging generative AI, legal staff and stakeholders can now search, access, and understand judicial process information more efficiently. The implementation simplifies the legal research process, making use of advanced Microsoft AI capabilities. The collaboration demonstrates the real-world benefits of generative AI and cloud infrastructure for automation and process improvement in the legal sector, enabling faster and more accurate information retrieval for legal professionals in Spain.
Sephora China migrated its core business systems from a traditional data center to Alibaba Cloud as part of a digitalization 2.0 initiative.The project aimed to improve real-time sales and consumer visibility, optimize omni-channel operations, and strengthen availability and cross-region disaster recovery readiness.
CNH Industrial partnered with Microsoft and Accenture to enhance digital capabilities and develop smart connected products and services.A five-year program established a global network of digital hubs in the U.S., Europe, Brazil, and India to design, launch, test, scale, and manage digital services for connected industrial and agricultural vehicles.
DB Cargo, Germany's leading rail freight operator, has implemented Accenture’s IoT Factory solution to improve sensor data quality from its locomotive fleet. By leveraging IoT networks and AI-driven predictive maintenance, DB Cargo now continually monitors shock detection and other data points to anticipate component failure and reduce downtime. The deployment also opens new revenue streams by enhancing the utility and analytics of operational data. Accenture, in partnership with Splunk, delivered comprehensive real-time data analytics and security solutions as part of this transformation. Accenture also enabled global player Mars Inc. to enhance cyber resilience by integrating Splunk-based analytics. The case highlights how ecosystem partnerships around Microsoft technology can drive efficiency and innovation in logistics and manufacturing.
Several Norwegian public sector agencies revolutionized document and case management by moving to Microsoft Azure-based cloud solutions, improving access, efficiency, and transparency for citizens and civil servants. Software Innovation’s Public 360° platform, Gecko’s geoPort GIS system, and the national Altinn platform now deliver centralized e-government, mapping, and service access across organizations. The result is enhanced public engagement, reduced paperwork, greater data sharing, and demonstrable improvements in administrative productivity and sustainability. The Bergen paperless project, leveraging these tools, won an international sustainability award for public sector digitalization.
The Rheinland-Pfalz Department of Police in Germany underwent a digital transformation utilizing Microsoft .NET blueprint solutions co-developed with Accenture. The project aimed to enhance the efficiency and responsiveness of its police force by streamlining access to traffic accident information, criminal statistics, and geographical data. By transitioning to a web-based, standardized data management platform, the police reduced time spent on manual information logging, giving officers more patrol time. Existing Microsoft infrastructure was leveraged, emphasizing cost-effectiveness and rapid deployment. The customizability and flexibility of the .NET technology allowed integration across various police information systems. This approach showcases how a large public sector organization can modernize and improve operational outcomes by adopting proven technology blueprints.
Yamato Transport and Accenture deployed Google Maps Platform, Google Cloud AI technology, and the Accenture Google Logistics Optimization Platform to improve last-mile delivery operations in Japan.The implementation combines Yamato's operational data and delivery expertise with automated routing and package-allocation logic.