Capgemini
AI Implementations & Use Cases
Hyperscaler mix
Filter Capgemini's implementations by Microsoft, AWS, or GCP provider evidence.
How Capgemini builds AI
Build / Buy / Compose across this partner's documented cases
19 of 24 cases classified (79%) · Compare all use-case types
Reported outcomes
8 cases report measurable results
+77%
Quality & accuracy
median · 3 metrics
−50%
Time & speed
median · 3 metrics
+39%
Revenue & growth
median · 2 metrics
Medians of results published in Capgemini cases, normalized for comparability. See all benchmarks →
Evidence persistence
14 of 15 judgeable cases are still publicly referenced · 6 show the organization expanding AI use · 1 lost their public footprint.
Durability of public evidence, not whether systems remain in production. How this is measured →
All Use Cases (24)
ABN AMRO Bank enhances AI capabilities with Microsoft Copilot Studio
ABN AMRO Bank, one of the largest banks in the Netherlands, enhanced its customer and employee interactions using Microsoft Copilot Studio with Azure services, as part of their digital banking innovation strategy.The bank migrated its chatbots Anna (customer-facing) and Abby (employee-facing) to Microsoft Copilot Studio, integrating Azure AI Language CLU for improved intent recognition and entity extraction, supporting over 3.5 million customer conversations annually.They implemented continuous integration and delivery with Azure DevOps and used Power BI for monitoring and analyzing key performance indicators.The new AI-driven agents handle complex queries with higher accuracy and reduced operational costs, improving customer and employee satisfaction significantly.
Agentic AI streamlines healthcare workflows and boosts clinician productivity
Agentic AI systems built on Microsoft technologies are transforming healthcare workflows for a range of organizations by automating clinical, operational, and administrative tasks. These solutions leverage Microsoft 365 Copilot, Azure Health Data Services, Copilot Studio, Microsoft Fabric, and Azure AI Foundry to deploy autonomous agents that assist with medical documentation, patient engagement, scheduling, billing, and compliance.Distinct from traditional AI models or generative AI assistants, agentic AI agents can independently execute complex multi-step workflows, integrate disparate data sources, and proactively support clinicians by drawing insights from large volumes of clinical, operational, and financial data. Agents like Nuance DAX Copilot automatically generate clinical notes, referral letters, and after-visit instructions based on doctor-patient conversations, easing administrative burden and improving patient experience.Microsoft's agentic ecosystem supports security, compliance, and governance, ensuring PHI protection and HIPAA alignment. Copilot Studio enables no-code or low-code design of healthcare agents that interact with hospital systems, legacy applications, and APIs, streamlining everything from insurance pre-authorization to infection reporting and supply ordering.The deployment of multi-agent orchestrators allows for synthesis of multimodal medical information—e.g., imaging, EHR, genomic data—as in Stanford Medicine's pilot at cancer board meetings.These technologies are increasingly used by hospitals such as Stanford Medicine, Johns Hopkins Medicine, UW Health, and Schneider Children's Medical Center of Israel, driving improvements in efficiency and operational cost.The impact includes reduced clinician burnout, faster decision-making, improved adherence to medical protocols, enhanced patient engagement, and measurable time/cost savings. AI agents also contribute to better regulatory compliance, higher data integrity, and improved patient outcomes by freeing clinical staff from repetitive manual tasks.
Brazilian Enterprises and Public Sector Accelerate Efficiency and Compliance with AI
Major Brazilian enterprises and the public sector are going beyond AI speculation, implementing Microsoft Copilot and Azure AI to increase operational efficiency, regulatory compliance, and cultural adaptability. Microsoft's expansion of local data centers—powered by renewable energy—enables enterprises to run advanced AI workloads suited for Brazil's infrastructure and climate. Early adopters among large businesses employ natural language processing in Portuguese for customer service, regulatory compliance, and localized project management. The presence of a robust partner ecosystem, with leaders like SoftwareOne, Accenture, and Capgemini among others, is fostering further AI adoption. ISG’s Provider Lens report highlights the growing maturity of Microsoft AI services in Brazil, their tailored offerings for vertical industries, and the accelerating pace of cloud-enabled transformation.Market research reveals that Brazil's technology sector is undergoing rapid digitalization, with Copilot emerging as a universal AI interface for local organizations. Enterprises leverage Copilot's linguistic and cultural adaptation capabilities to improve user engagement, compliance workflows, and project outcomes. The report also stresses the importance of hybrid device strategy and cloud sustainability in Brazil, due to variable internet infrastructure and local climate conditions.The local ecosystem recognizes the competitive differentiation gained from Copilot’s cultural customization and streamlined compliance. With enhanced computing infrastructure and strong partnerships, Brazil is emerging as a leader in cloud-based AI, with applications across agribusiness, financial services, and healthcare. The ISG report further details provider rankings and highlights the fastest-growing community of GitHub developers in the region.
Global Innovators Accelerate Scientific Discovery with AI-Driven Agents
Microsoft Discovery is a new enterprise AI agent platform designed to transform research and development (R&D) across sectors. By orchestrating specialized AI agents with a sophist...
Capgemini drives real-time insights using Computer Vision and Azure MEC
Capgemini implemented a computer vision solution utilizing its 5G Cloud Edge Private Network, powered by Microsoft Azure's private MEC (Multi-Access Edge Computing) capabilities. T...
MicrosoftCapgemini's Reflect IoD Enhances Asset Operations with Azure
Capgemini's Reflect IoD leverages Microsoft Azure to improve asset performance, reliability, and maintenance. It integrates diverse data sources into a digital twin model, providin...
MicrosoftIKEA Sweden boosts kitchen sales efficiency with Microsoft Power Platform
IKEA Sweden collaborated with Microsoft and Capgemini to deploy a solution combining Dynamics 365 and Microsoft Power Platform. The IKEA Sales Tool streamlined their sales processe...
MicrosoftCapgemini's SMB Customer Onboarding Solution
Capgemini leverages Microsoft Cloud for Financial Services to accelerate customer onboarding processes for SMBs. Through automated workflows and a self-service portal, the solution...
MicrosoftAI agents and digital transformation propel global manufacturers forward
At Hannover Messe 2025, Microsoft and key partners demonstrated the real-world impact of AI agents across the manufacturing industry. Microsoft’s Factory Operations Agent and Facto...
Capgemini brings smart agentic AI to manufacturing and beyond, boosting agility and compliance
Capgemini, in partnership with NVIDIA, deploys custom agentic AI solutions for manufacturing and other sectors. Leveraging the NVIDIA NIM and AI Enterprise platform, Capgemini’s ag...
Riverty Enhances CRM and Sales Efficiency with Copilot Integration
Riverty, a global fintech company specializing in Buy Now, Pay Later services, sought to improve customer engagement and operational efficiency by optimizing its Dynamics 365 CRM platform. The company collaborated with Capgemini to integrate Microsoft Copilot for Sales into their existing CRM, aiming to streamline sales workflows and enhance user adoption. Over nine weeks, Capgemini Invent guided the integration process, focusing on aligning AI capabilities to Riverty’s business objectives, ensuring technical readiness, and facilitating extensive hands-on training for employees.The project proceeded in distinct phases—roadmapping, onboarding and training, and system upgrades—culminating in measurable performance improvements. Following deployment, user satisfaction with CRM rose by 23%, sales information retrieval sped up by 67%, and CRM functionality improved by 44%. The initiative helped Riverty establish a foundation for ongoing digital transformation and further AI-driven efficiency gains in operations.Future plans between Riverty and Capgemini include leveraging Dynamics Sales Premium’s advanced features to automate more processes and unlock new efficiencies. The case underlines the tangible business value Copilot and Dynamics can bring to fintech sales and customer management teams.
Brazilian Enterprises Boost ESG Performance Through Digital Transformation
Many Brazilian energy and utilities firms are advancing their ESG (Environmental, Social, and Governance) efforts by implementing Microsoft AI, machine learning, automation, and Io...
MicrosoftUnilever Revolutionizes E-Commerce with Multi-Agent AI Customer Engagement
Unilever, a global consumer goods company, faced the challenge of complicated website navigation and low conversion rates due to customers struggling to find products and information efficiently. In partnership with Capgemini and Microsoft, Unilever implemented a multi-agent AI system built on Microsoft Azure, orchestrating a suite of specialized AI agents to deliver seamless, contextual, and multi-language customer experiences on their e-commerce platform.The multi-agent system leverages Azure AI, Azure OpenAI (GPT-4), Azure AI Search, Cosmos DB, and PromptFlow to power natural language interactions, personalized product recommendations, and adaptive global language support. An orchestrator agent intelligently routes queries to the right agent, while retrieval-augmented generation (RAG) enables the system to combine internal product and recipe data with external generative models for accurate, real-time responses.Key safety guardrails were implemented, including robust content moderation and prompt restrictions, ensuring secure interactions across use cases. The solution not only enhanced discovery and recommendation features but also improved order fulfillment by integrating with back-end shopping cart workflows.Notable business outcomes include faster and more accurate query responses, increased user engagement, improved conversion rates, and a frictionless global user experience, setting a new e-commerce standard for digital customer care.
National Gas accelerates secure development with scalable remote desktops
National Gas, the operator of Great Britain's gas transmission network, faced urgent cloud migration and user provisioning challenges after divesting from National Grid. Without traditional laptops and working to tight deadlines, the company needed scalable, secure, and efficient remote access for in-house developers and other users spread across the UK.To address this, National Gas partnered with Capgemini to design and implement a greenfield Microsoft Azure environment, deploying Azure Virtual Desktop (AVD) as the core platform for secure access. Automation using Terraform Infrastructure as Code and Intune enabled rapid, policy-driven virtual desktop deployment for varied user groups.The project prioritized ease of onboarding, automation, enhanced security, and cost efficiency, establishing single-session virtual desktops and integrating Azure security practices like location awareness, conditional access, and Privileged Identity Management. Most provisioning activities, updates, and application deployments were automated, reducing manual intervention and third-party tool reliance.Self-service features and robust automation simplified support and enabled swift updates and onboarding. Options like OneDrive for local profiles addressed high storage costs, while automated machine deallocation further optimized overhead.The solution quickly supported hundreds, then thousands, of diverse internal users—from developers to scientists and vendors—delivering scalability and enabling secure, flexible work environments.Streamlined processes ensured AVD could adapt to a range of business cases and requirements, facilitating future projects and innovations.Overall, the migration achieved fast delivery, reduced complexity and costs, and paved the way for ongoing transformation and digital modernization at National Gas.
MicrosoftBanks Enhance Customer Service with AI-powered Agents
The article discusses real-world examples of how banking and other industries use AI-powered agents built with Microsoft Copilot, Azure AI Services, and Copilot Studio to boost cus...
Grupo Bimbo boosts productivity and modernizes manufacturing with AI-driven transformation
Grupo Bimbo, the world's largest baking company headquartered in Mexico, embarked on a comprehensive AI transformation in partnership with Microsoft. Their 'Copilot for All' initia...
Improving Financial Services Contact Centers Through AI-driven Personalization
Financial services organizations face operational challenges in their contact centers, including fragmented customer data, repetitive manual processes, high staff turnover, and per...
Microsoft Streamlines Global Customer Support Operations
Microsoft launched Dynamics 365 Contact Center, a global Contact Center as a Service (CCaaS) solution designed to scale for enterprises worldwide. The platform integrates advanced generative AI, Copilot automation, and intelligent routing to streamline customer support across digital and voice channels. Unlike previous solutions, it is CRM-agnostic, supporting not only Dynamics 365 but also Salesforce and custom CRMs, enabling broader adoption. Automation from Nuance AI and Copilot Studio enables self-service and IVR, while agents receive AI-powered tools such as sentiment analysis, live translation, real-time conversation summaries, transcription, email drafting, and contextual assistance. Analytics dashboards empower leaders to optimize KPIs and workforce productivity. With prebuilt integrations and 17 major global system integrators ready at launch, Microsoft’s internal Customer Service and Support organization used the platform to achieve notable efficiency and service gains.The platform is immediately available globally, supporting over 240 countries and 30 languages.
Eneco eMobility’s Customer Care Reimagined with AI-driven Automation
Eneco eMobility, a leading electric vehicle charging provider in the Netherlands and Belgium, faced surging demand as the adoption of EVs grew rapidly. With an urgent need to strea...
KUKA and Schneider Electric accelerate industrial transformation with AI-enhanced manufacturing
This use case highlights how KUKA and Schneider Electric transformed manufacturing operations by leveraging advanced Microsoft technologies. At Hannover Messe 2024, they showcased real-world implementations of AI, IoT, and cloud technologies across the factory value chain—from accelerating robot programming to unifying IT and OT data. By employing solutions such as Azure OpenAI Service, Microsoft Fabric, Copilot, and Microsoft Cloud for Manufacturing, they improved quality, resource optimization, employee enablement, and sustainability across manufacturing functions. Multiple partners, including Hexagon, NVIDIA, PTC, and Rockwell Automation, collaborated to deliver intelligent, resilient, and sustainable operations. The demonstration included customer showcases such as BMW Group and addressed pressing manufacturing challenges, including rapid product development, issue resolution, and supply chain resilience.Innovations included new Copilot tools for factory operations, Dynamics 365 Field Service enhancements, and next-gen analytics in Fabric. The initiative demonstrated reduced development cycles, improved technician workflows, and smarter, data-driven decision making.This enabled factories to accelerate programming of industrial robots, apply AI-driven analytics for proactive maintenance, and optimize end-to-end operations. Enhanced employee productivity was achieved through AI-augmented tools like Copilot and Power Platform, extending benefits across HR, field service, and production. Sustainability was also addressed with Microsoft Sustainability Manager, helping organizations monitor and reduce environmental impacts through data and AI-driven insights.Over 130,000 attendees at Hannover Messe experienced nearly 40 live demos and presentations on these AI-powered manufacturing solutions. The showcase illustrated the power of collaboration among manufacturers, technology partners, and Microsoft, making a strong case for AI as a key enabler of industrial transformation.
Capgemini revolutionizes manufacturing with intelligent inspection system
Capgemini, in collaboration with Microsoft, has developed an AI-driven computer vision framework tailored for manufacturing facilities. This innovative solution utilizes Microsoft ...
MicrosoftAzure Intelligent App Factory by Capgemini Fuels AI Innovation
Capgemini, in collaboration with Microsoft, initiated the Azure Intelligent App Factory to scale responsible generative AI across industries like manufacturing and life sciences. B...
Capgemini and Agrics transform smallholder agriculture in Kenya with AI-powered platform
Capgemini, in collaboration with social enterprise Agrics East Africa, developed the Financial and Agricultural Recommendation Models (FARM) platform to address inefficiencies and low productivity among smallholder farmers in Kenya.The FARM platform integrates AI and machine learning, leveraging Microsoft Azure to collect big data on farming patterns and deliver data-driven recommendations for optimizing crop production, commercial decision-making, and farm automation.Embedded digital tools connect to mobile devices, expanding accessibility and practical use amongst farmers, buyers, processors, and value chain actors.The ecosystem built by Capgemini and Agrics provides commercial and agronomic insights, supports value chain collaboration, and promotes sustainable development in the agricultural sector.This initiative directly improves the income and food security of rural populations by optimizing value chain effectiveness and providing time- and location-specific farming products and services.
MicrosoftUS Manufacturer accelerates data-driven decision making with unified analytics
A US-based manufacturing company partnered with Capgemini to address inefficiencies and disparate data systems in their analytics infrastructure. To modernize operations, Capgemini designed and implemented a consolidated data-as-a-product architecture using Microsoft Fabric, integrating Azure, Microsoft 365 Copilot, and Azure AI Studio. The new platform centralized data sources, automated ingestion, and empowered business users with self-service analytics. As a result, the manufacturer reported significantly reduced infrastructure costs and improved performance, with a more agile and responsive business culture. The project allowed internal departments to focus on innovation instead of manual data management.Capgemini also leveraged workshops and consulting based on Microsoft Fabric best practices, building scalable, future-ready analytics tailored to the customer’s needs. Capgemini’s deep partnership with Microsoft and expertise in Fabric consulting enabled a seamless deployment, highlighting the benefits of end-to-end data platform modernization for manufacturing industries. The solution transforms how business leaders generate, access, and act on insights, setting a new standard for agile manufacturing analytics.