Banglalink launches REN, a Gemini-powered chatbot for fully digital customer service (Ryze brand)
Banglalink launched REN, a Gemini-powered chatbot, for its Ryze digital brand to provide fully digital, localized customer service and personalized offers to youth users.REN supports customer interactions in English, Bengali, and Banglish, and handles balance inquiries, package purchases, bill payments, and SIM services.The solution is hosted on Google Cloud infrastructure and powered by Gemini, with Riafy Technologies providing a proprietary agentic AI platform built and fine-tuned from Gemini models and custom logic.