Contra Costa County District Attorney's Office needed to comply with California Penal Code Section 741 (AB 2778) by redacting race, ethnicity, and other identifying information from police reports and case documents before charging decisions.The office worked with ScaleCapacity, an AWS Partner, to build an AI-driven workflow on AWS that extracts and redacts sensitive information from case materials and fits into the existing clerk upload and attorney review process.The solution supports rapid redaction-rule updates and lets attorneys toggle between redacted and unredacted document views to support usability and review.
Boise State University built a campus-wide AI platform on AWS to replace fragmented and costly AI subscriptions while maintaining FERPA-aligned governance.The web-based platform gives students and faculty access to multiple models through one interface, supports custom assistants for courses, and includes document-based retrieval-augmented generation.
State tax agencies modernized legacy contact centers to handle seasonal surges, reduce manual work, and improve resilience for sensitive taxpayer inquiries.ALDOR deployed an AI-enabled IVR in eight days; Wisconsin DOR launched a modernized Amazon Connect contact center in under four months and added Contact Lens and Amazon Q in Connect for analytics and source-cited answers.
The Nebraska Judicial Branch faced challenges managing, storing, and securing physical and digital case exhibits with manual processes that lacked scalability and secure chain of custody.They implemented a secure, scalable, serverless microservices-based electronic exhibits system on AWS integrating Amazon Bedrock for generative AI semantic search.This solution centralized exhibit management and introduced semantic search capability, reducing response time for case-related queries from hours or days to seconds, improving security, accessibility, and retention.