Solution partner

Synoptek

Synoptek powers 2 source-linked AI deployments documented in AIUseCaseHub, across 2 industries and 1 country. Documented deployments include copilots.

Get email alerts

New partner deployments for Synoptek, straight to your inbox. No account needed.

Use Cases

Industries

Countries

Hyperscaler mix

Filter Synoptek's implementations by cloud provider evidence.

How Synoptek builds AIBuild, Buy & Compose — what they mean
Build — Custom, pro-code engineering — bespoke pipelines and SDKs (e.g. Bedrock, Vertex AI).
Buy — An off-the-shelf assistant or copilot, adopted as the main solution.
Compose — Low-code / no-code assembly (e.g. Copilot Studio, Power Platform, n8n).
Mixed — A combination of more than one of the above.

Build / Buy / Compose across this partner's documented cases

50%

BuildBuyComposeMixed

2 of 2 cases classified (100%) · Compare all use-case types

Reported outcomes

1 case reports measurable results

−12%

Time & speed

median · 1 metric

Medians of results published in Synoptek cases, normalized for comparability. See all benchmarks →

Evidence persistence

1 of 1 judgeable case is still publicly referenced · 1 show the organization expanding AI use.

Durability of public evidence, not whether systems remain in production. How this is measured →

All Use Cases (2)

Microsoft

1-800-Flowers.com and MSC Mediterranean Shipping Company Elevate Customer Service Experience

Microsoft launched Dynamics 365 Contact Center as a Copilot-first, cloud-based solution to transform customer service through generative AI integration. The solution unifies digital and voice channels and provides intelligent routing, self-service, and real-time insights for agents and managers.The Microsoft Customer Service and Support team adopted the solution internally, achieving significant improvements in operational efficiency and customer outcomes—reducing average chat handle time, improving first call resolution, and reducing missed routing.Customers such as 1-800-Flowers.com and MSC Mediterranean Shipping Company experienced elevated customer interactions and streamlined service operations.The platform includes pre-integrated Copilots for self-service automation (digital and voice), AI-powered agent assistance, real-time analytics, transcription, translation, and knowledge-grounded agent replies.Built natively on the Microsoft cloud, Dynamics 365 Contact Center is compatible with multiple CRMs and scales across all customer touchpoints, with sophisticated operational controls and reporting.Organizations saw metric-driven improvements, including KPI optimization across all support functions and increased customer satisfaction.

OtherUnited StatesJun 2024

Copilot

Microsoft

Logistics company accelerates billing accuracy with automated invoice processing

A logistics solutions development company specializing in consumer goods manufacturing partnered with Synoptek to automate its manual and error-prone invoice billing process using Microsoft Power Platform technologies.Previously, billing workflows involved considerable manual effort—such as copy-pasting data—which led to frequent data input errors and inaccurate Power BI reports, limiting billing visibility and operational analysis.Synoptek implemented an attended RPA solution using Microsoft Power Automate, automating all the steps in the invoice processing workflow, eliminating error sources and reducing cycle time.Automation resulted in major productivity gains, fewer billing mistakes, and improved reporting through accurate, real-time Power BI dashboards.The initiative quickly delivered value by enabling the logistics company to focus on core activities while increasing competitiveness in a fast-paced industry.

LogisticsUnited StatesJan 2021