PwC accelerates business process transformation with AI agents
PwC, in strategic collaboration with Microsoft, is deploying autonomous AI agents and Copilot technology to transform business processes across enterprise sectors. The partnership empowers organizations to implement agentic AI initiatives at scale, enhancing efficiency and decision-making. PwC has enabled and deployed Microsoft 365 Copilot in over 40 countries as part of its internal and client-facing transformation programs. The initiative is supported by PwC's Agents Factory, focusing on ethical AI deployment and data privacy. The joint offer includes phased adoption strategies—from employee empowerment to tailored, role-specific AI agents and fully autonomous agent solutions, all embedded in enterprise IT ecosystems. PwC leverages Microsoft Azure AI, Microsoft 365 Copilot, Copilot Studio, and intelligent automation tools to drive hyperautomation efforts, data-driven decision-making, and business innovation. The program prioritizes secure, ethical deployments of AI, scalable operations, resource optimization, and modern customer experiences for large enterprise clients, including many Fortune 500 companies. Microsoft recognized PwC as the 2024 Global Partner of the Year for Building with AI, highlighting the tangible impact and innovation delivered through this partnership.
- Organization
- PwC
- Industry
- Professional Services
- Location
- Global
- Published
- February 2025
Reported outcomes
Strategic outcomes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- PwC
- Provider
- Microsoft
- Maturity
- Scaled Production
- Linked source
- press.pwc.be
The partnership empowers organizations to implement agentic AI initiatives at scale, enhancing efficiency and decision-making
Primary read
Use case focus
Showing 3 of 3
- 1Deployment of enterprise AI agents for business process automation
- 2Role-specific Copilot and agents for industry transformation
- 3Hyperautomation using agentic AI
- Need to fundamentally improve and automate business processes.
- Desire to enable greater operational efficiency and innovation using AI across global enterprises.
- Requirement for scalable, secure, and ethical use of AI and data in complex enterprise contexts.
- Growing demand for hyperautomation and data-driven business transformation.
- Deployed autonomous AI agents and Copilot technology with Microsoft Azure AI, Microsoft 365 Copilot, and Copilot Studio.
- Implemented phased adoption strategies, from empowering employees to embedding fully autonomous agents in client IT environments.
- Developed and operationalized an Agents Factory to create, govern, and scale agentic AI in line with privacy/ethics requirements.
- Focused efforts on hyperautomation and intelligent process automation for process optimization and efficiency gains.
- Microsoft 365 Copilot deployed across 40+ countries in PwC and client organizations.
- Recognized as 2024 Global Partner of the Year for Building with AI by Microsoft.
- Accelerated client time-to-market and reduced costs via agentic AI initiatives.
- Improved operational efficiency and enabled transformative business outcomes across industries.
Architecture
The collaboration leverages Microsoft Azure AI, Microsoft 365 Copilot, and Copilot Studio in a phased, scalable approach. The Agents Factory provides governance and a standardized method for agent creation and integration, ensuring data privacy and embedding autonomous agents into enterprise application ecosystems for hyperautomation.
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Technical implementation details available
The same organization appears in newer AI deployment evidence.
- Same organization re-documented as recently as 2026.
Measures whether this deployment's public evidence persists — not whether the system is still in production.
AI-generated summary. Verify important details with the linked sources before relying on this case.
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