What challenges did Coca-Cola Andina face before AI implementation?

Routine employee HR questions burdened HR teams. Employees in remote bottling plants struggled to find timely, accurate answers tailored to their country, region, and contract benefits.

What was the impact of the AI solution?

Used actively by over 300 employees. HR staff spend less time answering basic questions and more time on complex HR issues. Planned rollout to all employees in Argentina and then other countries.

Rank#451of 3,449

Source

MicrosoftEvidence: Medium50/100

Coca-Cola Andina builds an HR assistant with Microsoft Copilot Studio (agentic HR support)

Use case typeEmployee productivityUpdated Jun 23, 2026

Coca-Cola Andina built an AI-powered HR assistant called Andi for its Argentinian operation. The agent uses Microsoft Copilot Studio, Microsoft Entra ID, SharePoint, Power Automate, Power Apps, and the Direct Line API for WhatsApp publishing. Employees can ask personalized HR questions and escalate to HR through a ticketing workflow.

Organization: Coca-Cola Andina
Industry: Consumer & Food
Location: Argentina
Published: June 2026

Reported outcomes

300 employees

active usersAdoption & scale

Strategic outcomes

Employee experienceProvided personalized HR self-serviceCost efficiencyReduced routine HR support loadScale & capacityExpanded access across channels and geographies

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Active users: 300 employees

Microsoft Customer StoriesJun 23, 2026Customer storyExplicit claimMedium evidence strength

The agent is used actively by over 300 employees.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Coca-Cola Andina
Provider: Microsoft
Maturity: Unknown
Linked source: Microsoft Customer Stories

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 2 of 2

1Employee productivity
2HR support automation

Routine employee HR questions burdened HR teams.
Employees in remote bottling plants struggled to find timely, accurate answers tailored to their country, region, and contract benefits.

Built an HR assistant in Copilot Studio that accesses employee profile data via Entra ID.
Used SharePoint knowledge repositories to return personalized HR answers.
Created a Power Automate flow and Power Apps ticketing path for HR follow-up.
Published the agent to WhatsApp through the Direct Line API and planned Microsoft Teams integration.

Technologies

Copilot Studio Microsoft Entra ID SharePoint Power Automate Power Apps Direct Line API Microsoft Teams Azure AI Document Intelligence

Used actively by over 300 employees.
HR staff spend less time answering basic questions and more time on complex HR issues.
Planned rollout to all employees in Argentina and then other countries.

Architecture

Copilot Studio agent 'Andi' connects to Microsoft Entra ID for employee profile context, looks up HR policy and benefits content in SharePoint, and uses Power Automate to create tickets in a Power Apps-based internal CRM. The agent is published to WhatsApp through the Direct Line API, with Microsoft Teams integration planned and Azure AI Document Intelligence planned for image-based document processing.

Sources & evidence1

Evidence: Medium50/100Evidence strength