MicrosoftPilotEvidence: Low40/100

Agentic AI Hackathon: Reimagining Public Services with Microsoft Copilot Studio in the UK Public Sector

Use case typePublic sector automationUpdated Jun 13, 2026

The UK Public Sector hosted an energetic, hands-on Agentic AI Hackathon focusing on intelligent automation and generative AI powered by Microsoft Copilot Studio, Power Platform, Dataverse, and Connectors & APIs. The event was designed to empower public sector teams to build, customize, and implement AI agents that proactively orchestrate tasks, reason across data, and interact across systems to transform public services delivery. The hackathon teams tackled real-world challenges in citizen services, frontline worker support, and streamlining internal operations across housing, healthcare, benefits, emergency services, HR, procurement, and IT support.

Organization
UK Public Sector
Industry
Public Sector
Location
United Kingdom
Published
July 2025

Reported outcomes

Strategic outcomes

Innovation & cultureFostered innovation and collaboration across government sectorsNew product / capabilityDeveloped AI agents for service deliverySpeed & agilityAccelerated digital transformation in public services
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
Customer
UK Public Sector
Provider
Microsoft
Maturity
Pilot
Linked source
Kerv Digital

Accelerated digital transformation in the public sector with measurable impacts planned following pilot implementations

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

  • 1AI agents
  • 2Digital transformation
  • 3Public sector automation
Improve citizen services, support frontline workers, and streamline internal government operations using AI.
  • Hosted a collaborative hackathon event leveraging Microsoft Copilot Studio's orchestration capabilities and Power Platform integration to build intelligent autonomous AI agents.
  • Teams used Dataverse and various connectors to enable AI agents to interact with multiple public sector systems and data.
  • The hackathon encouraged innovation by engaging diverse government sector professionals to create AI agents that automate workflows and improve service delivery.
Technologies
Microsoft Copilot StudioPower PlatformDataverseConnectors & APIs
  • Fostered innovation and collaboration across government sectors.
  • Developed AI agents that improve citizen and worker experience.
  • Accelerated digital transformation in the public sector with measurable impacts planned following pilot implementations.
Sources & evidence1
Evidence: Low40/100Evidence strength
  • Customer explicitly identified
  • Deployment status explicitly supported
  • Technical implementation details available
Published: Jul 30, 2025Publisher: Kerv Digital
Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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Customer evidence
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Provider evidence
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Market context
Public Sector AI use casesPublic Sector industry insightsUnited Kingdom country insights
AI patterns
AgentCopilot
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