Normalized claim
Accuracy: 85%
Doubled supplier satisfaction rates and achieved 85% accuracy in supplier responses.
Last evidence check: Jul 22, 2026
Genpact streamlines finance, HR, and IT operations through AI-driven automation
Use case typeCustomer support automationUpdated Jun 13, 2026
Genpact, in partnership with Microsoft, implemented over 120 AI use cases focusing on finance, HR, and IT operations from India. Key advancements include automating vendor management with AI—doubling supplier satisfaction through 85% accuracy rates—and creating a digital assistant that reduced HR support tickets by 53% for invoice and tax document tracking. IT operations benefited from AI-driven digital assistants that resolve issues without traditional support. Microsoft Copilot tools further enhanced CRM and developer productivity through conversational AI interfaces. These initiatives not only increased operational efficiency and accuracy but also generated substantial financial returns—averaging $3.8 per $1 invested—while upskilling 100,000 employees in AI and spawning new job roles like prompt engineering and model fine-tuning.
- Organization
- Genpact
- Industry
- Professional Services
- Location
- India
- Published
- July 2024
Reported outcomes
Impact: −53%
Other quantified impact
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Quantified impact: 53% decrease
Reduced HR support tickets by 53%.
Last evidence check: Jul 22, 2026
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- Genpact
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- Financial Express
These initiatives not only increased operational efficiency and accuracy but also generated substantial financial returns—averaging $3
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 5
- 1vendor management automation
- 2digital assistant for invoice and tax tracking
- 3IT support automation
- Implemented AI automation for vendor management, boosting accuracy and satisfaction.
- Developed a digital assistant using Microsoft AI/LLM for tracking invoices and tax submissions, reducing HR tickets.
- Applied AI assistants in IT to resolve employee issues directly.
- Adopted Microsoft Copilot for CRM and coding activities, streamlining workflows.
- Upskilled employees in AI, prompt engineering, and fine-tuning models.
Technologies
- Reduced HR support tickets by 53%.
- Reported $3.8 ROI per $1 invested in AI initiatives.
- Upskilled 100,000 employees in AI.
Sources & evidence1
Evidence: Low35/100Evidence strength
- Customer explicitly identified
- Quantified outcome available
- Recent evidence check available
- Last evidence check: Jul 22, 2026.
ExpandedExpanded
The same organization appears in newer AI deployment evidence.
- Same organization re-documented as recently as 2025.
- Cited source last checked Jun 12, 2026 — ok (0/1 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
Type: Press ReleasePublished: Jul 4, 2024Publisher: Financial ExpressEvidence: VendorConfidence: Medium
AI-generated summary. Verify important details with the linked sources before relying on this case.
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