Indra Group transforms workplace productivity with AI assistants

Indra Group, a global leader in digital technology, implemented Microsoft 365 Copilot and Copilot Studio to drive AI adoption across its 3,000+ professionals within one year. Through its subsidiary Minsait, Indra designed an industrialized adoption model focused on structured training, a champions network, measurable use cases, and personalized communication. The company developed intelligent AI agents like 'Indra M365 Copilot Helper' with Agent Builder to onboard users, enhance adoption, and streamline workflows integrated into Word, Excel, PowerPoint, Outlook, and OneDrive. The rollout achieved an 80% adoption rate and yielded tangible productivity and efficiency improvements, notably saving 2 hours per week per user and a 5% overall productivity gain. Teams reported dramatically reduced time on repetitive tasks and higher-quality deliverables, while a cultural shift to AI-centric work practices was observed. Minsait, awarded Microsoft Spain Partner of the Year in 2024, also supports external organizations in similar AI transformations, focusing on generative AI, Copilot Chat, and custom agent development. Expansion continues globally, with plans to onboard another 1,500 users and expand Copilot Chat usage throughout the organization. The deployment model includes proprietary methodology, ongoing user feedback loops, and a blend of public and private sector learnings. The project demonstrates how deep integration of AI technologies with business operations catalyzes organizational transformation. Security, scalability, and information governance were critical success drivers for the solution.