Normalized claim
Productivity: 20-40%
20-40% efficiency gains in coding and documentation workloads.
Last evidence check: Jun 1, 2026
KPMG empowers employees and clients with large-scale GenAI workforce transformation
Use case typeOnboarding automationUpdated Jun 13, 2026
KPMG embarked on an ambitious workforce transformation by deploying Microsoft Copilot for Microsoft 365 and Azure OpenAI solutions to augment both internal operations and those of its clients. The initiative leveraged KPMG's workforce. AI methodology for identifying and automating knowledge worker tasks, ensuring alignment of cybersecurity, risk, and compliance at every step. The solution featured privately hosted LLMs, deep integration with enterprise data, and custom Copilot agents tailored to specific business domains. KPMG delivered five targeted GenAI use cases—including productivity, content creation, software development, finance, and knowledge management—across 15,000+ users within just three months, driving rapid, scalable adoption. The program included robust governance, change management, and data security controls, coupled with dashboards and insights to monitor and boost Copilot utilization. Early results revealed significant efficiency and capacity gains, positioning KPMG as a leader in AI-powered transformation for professional services and client delivery.
- Organization
- KPMG
- Industry
- Professional Services
- Location
- United States
- Published
- January 2024
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Revenue: 36%
36% modeled capacity gain in sales and other functions.
Last evidence check: Jun 1, 2026
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- KPMG
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- kpmg.com
Deployed Microsoft Copilot for Microsoft 365, Copilot for Sales, Copilot for Service, and custom Copilot agents on Azure OpenAI
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 5
- 1GenAI workforce augmentation platform
- 2Functional copilots for sales, finance, and customer service
- 3Developer productivity copilot
- Adopted KPMG's workforce.AI methodology to identify, prioritize, and automate tasks suited for GenAI.
- Deployed Microsoft Copilot for Microsoft 365, Copilot for Sales, Copilot for Service, and custom Copilot agents on Azure OpenAI.
- Integrated Copilot with enterprise data sources and secured environments using privately-hosted LLMs.
- Implemented comprehensive change management, data security, and adoption dashboards (Viva Insights).
- Scaled solution rapidly to 15,000+ users with five functional Copilot use cases in three months.
3.5 million Copilot prompts processed by 15,000+ users within one year.
Architecture
Privately hosted Azure OpenAI LLMs underpin the implementation, integrated with enterprise data sources. Copilot agents and applications are layered across domains (Sales, Service, Finance, Development), while change management and insights dashboards (Viva Insights) provide governance. Cybersecurity, compliance, and risk teams are aligned early, ensuring secure data access and controlled rollout. Custom Copilot agents serve specific functional needs, all within a scalable, modular model.
Implementation partners1
Sources & evidence1
Evidence: Medium60/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Quantified outcome available
- Technical implementation details available
- Recent evidence check available
- Last evidence check: Jun 1, 2026.
ExpandedExpanded
The same organization appears in newer AI deployment evidence.
- Same organization re-documented as recently as 2026.
- Cited source last checked Jun 1, 2026 — broken (1/1 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
Published: Jan 1, 2024Publisher: kpmg.com
Primary source (unavailable)
AI-generated summary. Verify important details with the linked sources before relying on this case.
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