What challenges did KPMG Australia face before AI implementation?

Manual ESG compliance assessments were slow and resource-intensive. Growing volume of compliance documents overwhelmed audit teams. Clients required faster, higher-quality ESG reporting. Efficient, scalable collaboration was needed for complex projects.

Source

MicrosoftLive sourcePilotEvidence: Medium65/100

KPMG Australia transforms ESG compliance and client service with AI and Copilot

Use case typeRisk assessmentUpdated Jun 13, 2026

KPMG Australia addressed inefficiencies in manual ESG (Environmental, Social, Governance) compliance assessments by creating 'Comply AI.' Built with Microsoft Teams integration, Azure OpenAI Service, Copilot for Microsoft 365, and Azure AI Search, Comply AI automates the review and reporting of compliance documents. Subject matter experts (SMEs) upload documents, which are analyzed and compared against ESG standards using AI, producing detailed assessments in minutes. SMEs use Copilot to summarize reports, create client communications, and plan actions, greatly improving turnaround times and staff focus on higher-value work. The pilot has significantly improved efficiency and will be adopted more broadly within KPMG firms globally.

Organization: KPMG Australia
Industry: Professional Services
Location: Australia
Published: May 2024

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: KPMG Australia
Provider: Microsoft
Maturity: Pilot
Linked source: microsoft.com

The pilot has significantly improved efficiency and will be adopted more broadly within KPMG firms globally

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1Automated ESG Compliance Assessment
2AI-Driven Compliance Document Analysis and Reporting
3Copilot-Powered Internal and Client Collaboration Workflows

Developed 'Comply AI' integrating Azure OpenAI Service and AI Search with Microsoft Teams.
Enabled automatic document analysis and compliance checking against ESG standards.
Leveraged Copilot to summarize reports, draft communications, and create action lists.
Streamlined collaboration for SMEs, clients, and internal teams.

Technologies

Azure OpenAI Azure AI Search Microsoft Teams Copilot for Microsoft 365

Set a global best practice to be adopted by KPMG member firms.

Architecture

Comply AI leverages Azure OpenAI Service for document analysis, connected via Microsoft Teams. AI Search indexes ESG standards for comparison. Copilot automates report drafting, communications, and action planning. SMEs interact with the system using familiar Workflows in Teams for real-time collaboration.

Sources & evidence1

Evidence: Medium65/100Evidence strength