What challenges did KPMG face before AI implementation?

KPMG needed to modernize workforce operations for 265,000 professionals across audit, tax, and advisory. Audit processes were increasingly complex, demanding focus on higher-risk and sector-specific areas. Managing and analyzing ESG and tax data was slow and cumbersome, delaying transparency reporting. Client service models and knowledge management needed efficiency improvements with growing complexity of tax laws. Clients required specialized AI-enabled solutions to remain competitive and adapt to rapid technological change.

What was the impact of the AI solution?

Empowered 85,000 audit professionals to focus on high-risk areas and conduct real-time audits. Improved back-office efficiency and future readiness for customers like Coca-Cola EuroPacific Partners.

Source

MicrosoftExpandedProductionEvidence: Medium65/100

KPMG revolutionizes audit, tax, and advisory services with AI-powered transformation

Use case typeKnowledge managementUpdated Jun 13, 2026

KPMG and Microsoft entered into a multi-year global alliance to deeply integrate AI solutions—including Microsoft 365 Copilot, Azure OpenAI, Cognitive Services, Microsoft Fabric, and Cloud for Sustainability—across KPMG’s professional services divisions. The rollout is designed to modernize the workforce, improve audit and tax processes, and accelerate innovation in client advisory services. In audit, KPMG’s Clara platform now leverages analytics and AI to focus on higher-risk areas and enable real-time audits. In tax, KPMG Digital Gateway utilizes generative AI to automate ESG data analysis and draft reports, while generative ‘virtual assistants’ facilitate knowledge management and process efficiency. Advisory clients receive bespoke AI-enabled solutions and application development on Azure, with Coca-Cola EuroPacific Partners among the first to benefit, achieving improved back-office efficiency. The initiative is expected to unlock $12 billion in growth for KPMG, with a multibillion-dollar investment in Microsoft Cloud over five years, and supports wider ESG and sustainability goals through joint solutions and platforms.

Organization: KPMG
Industry: Professional Services
Location: United Kingdom
Published: July 2023

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: KPMG, Coca-Cola EuroPacific Partners
Provider: Microsoft
Maturity: Production
Linked source: news.microsoft.com

Deployed Azure OpenAI-powered tools in KPMG Digital Gateway to automate ESG data analysis and accelerate ESG tax reporting

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 5

1virtual assistant for professionals
2AI-powered ESG report drafting
3real-time audit analytics

KPMG needed to modernize workforce operations for 265,000 professionals across audit, tax, and advisory.
Audit processes were increasingly complex, demanding focus on higher-risk and sector-specific areas.
Managing and analyzing ESG and tax data was slow and cumbersome, delaying transparency reporting.
Client service models and knowledge management needed efficiency improvements with growing complexity of tax laws.
Clients required specialized AI-enabled solutions to remain competitive and adapt to rapid technological change.

Integrated Microsoft 365 Copilot and Azure OpenAI into KPMG’s global workforce operations.
Enhanced KPMG Clara audit platform with advanced analytics, AI, and Azure Cognitive Services for targeted, real-time audits.
Deployed Azure OpenAI-powered tools in KPMG Digital Gateway to automate ESG data analysis and accelerate ESG tax reporting.
Rolled out generative AI-powered virtual assistants to support efficient client service models and knowledge management.
Developed AI-enabled advisory solutions and applications on Microsoft Azure for clients such as Coca-Cola EuroPacific Partners.

Technologies

Azure OpenAI Azure Cognitive Services Microsoft Fabric Microsoft 365 Copilot Microsoft Cloud for Sustainability

Empowered 85,000 audit professionals to focus on high-risk areas and conduct real-time audits.
Improved back-office efficiency and future readiness for customers like Coca-Cola EuroPacific Partners.

Architecture

KPMG integrates Microsoft 365 Copilot and Azure OpenAI into its global workforce. Audit processes use the KPMG Clara platform with Azure Cognitive Services and Microsoft Fabric to connect directly to client data and support real-time audits. Tax functions use KPMG Digital Gateway, which combines Azure OpenAI Service and Microsoft Fabric for holistic data access and automation. Generative AI virtual assistants enhance client service and knowledge management. Advisory solutions are built and run as AI-enabled applications on Microsoft Azure. Sustainability solutions rely on Microsoft Cloud for Sustainability and Azure.

Sources & evidence1

Evidence: Medium65/100Evidence strength