What challenges did KPMG face before AI implementation?

KPMG faces rapid changes in client demands and evolving workforce expectations. The need for employee upskilling and improved agility in a digital-first world. Pressure to accelerate client service innovation while ensuring trust and security in AI adoption. Requirement to enhance productivity for 265,000 professionals and deliver more strategic client advice. Aiming for responsible, trustworthy, and scalable AI implementations across over 2,500 joint client organizations. Seeking to realize over $12 billion in growth through digital transformation.

What was the impact of the AI solution?

Potential incremental growth opportunity over $12 billion for KPMG. Enhanced speed of analysis and decision-making for professional staff. Accelerated delivery of digital solutions for clients globally.

Source

MicrosoftExpandedScaled productionEvidence: Low25/100

KPMG accelerates workforce transformation and client service with AI-powered solutions

Use case typeRisk assessmentUpdated Jun 13, 2026

KPMG and Microsoft expanded their global alliance through a multibillion-dollar deal focusing on integrating Microsoft Cloud, Azure OpenAI Service, and Microsoft 365 Copilot into KPMG’s offerings. Over the next five years, KPMG will leverage these technologies to modernize its workforce and transform professional services, covering audit, tax, and advisory functions for over 2,500 joint clients worldwide. KPMG’s 265,000 professionals will pilot these AI solutions to enhance creativity, streamline analysis, and provide strategic client advice. The partnership emphasizes responsible and secure AI deployment, aiming to unlock over $12 billion in incremental growth for KPMG. This large-scale transformation initiative is also geared toward workforce agility, improved client engagement, and accelerating innovation in digital service delivery. The collaboration draws on both organizations' expertise to deliver sector-specific solutions while upholding governance, security, and sustainable business transformation.

Organization: KPMG
Industry: Professional Services
Location: United Kingdom
Published: July 2023

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: KPMG
Provider: Microsoft
Maturity: Scaled Production
Linked source: kpmg.com

Responsible and secure deployment of AI to drive safe adoption at scale

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1workforce transformation
2AI-powered client advice
3service innovation

KPMG faces rapid changes in client demands and evolving workforce expectations.
The need for employee upskilling and improved agility in a digital-first world.
Pressure to accelerate client service innovation while ensuring trust and security in AI adoption.
Requirement to enhance productivity for 265,000 professionals and deliver more strategic client advice.
Aiming for responsible, trustworthy, and scalable AI implementations across over 2,500 joint client organizations.
Seeking to realize over $12 billion in growth through digital transformation.

Expanded alliance to pilot and scale Microsoft 365 Copilot and Azure OpenAI Service within KPMG.
Adoption of Microsoft Cloud to integrate AI across audit, tax, and advisory services.
Modernization of workforce through AI-powered technologies, enabling more creative and strategic work.
Responsible and secure deployment of AI to drive safe adoption at scale.
Joint development of digital solutions for KPMG’s global client base.

Technologies

Azure OpenAI Microsoft 365 Copilot Microsoft Cloud