Normalized claim
Work quality: 88% increase
88% of users report that Copilot helps them improve their work quality
CDW Corporation boosts productivity and innovation with Microsoft 365 Copilot
Use case typeEmployee productivityUpdated Mar 6, 2024
CDW Corporation adopted Microsoft 365 Copilot to improve internal productivity and gain firsthand generative AI expertise for serving customers. The company provided robust training resources and created a collaboration venue on Microsoft Viva Engage to help employees use Copilot effectively. Pilot surveys showed improvements in work quality, task speed, and productivity across CDW employees.
- Organization
- CDW Corporation
- Industry
- Tech & Comms
- Location
- United States
- Published
- March 2024
Reported outcomes
+88%
work qualityQuality & accuracy
+77%tasks completed faster+85%productivity
Strategic outcomes
Other strategic outcomeImproved employee productivity across daily workflowsOther strategic outcomeDeveloped firsthand AI experience to advise customers
Why do we believe this?Outcome claims, sources, and evidence checks
Normalized claim
Tasks completed faster: 77% increase
77% say that they complete tasks more quickly
Normalized claim
Productivity: 85% increase
85% say that Copilot helps them be more productive
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- CDW Corporation
- Provider
- Microsoft
- Maturity
- Pilot
- Linked source
- Microsoft Customer Stories
Pilot surveys showed improvements in work quality, task speed, and productivity across CDW employees
Customer identity supportedSource describes one deploymentMaturity supported
Primary read
Use case focus
Showing 3 of 3
- 1Employee productivity
- 2Content generation
- 3Collaboration assistants
- Improve internal productivity amid complex IT environments.
- Gain firsthand generative AI expertise to better advise and serve customers.
- Early adoption of Microsoft 365 Copilot across 10,000 employees.
- Robust training through Microsoft Viva Learning and a collaboration community on Microsoft Viva Engage.
- Employee workflows include meeting summaries, email summaries, content creation, and prompt sharing.
- 88% of users reported better work quality.
- 77% completed tasks faster.
- 85% reported increased productivity.
Architecture
CDW rolled out Microsoft 365 Copilot to 10,000 employees, paired it with mandatory familiarity training in Microsoft Viva Learning, and created the Brainwave collaboration community in Microsoft Viva Engage for prompt sharing and workflow tips.
Sources & evidence1
Evidence: Medium65/100Evidence strength
- Customer explicitly identified
- Deployment status explicitly supported
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublished: Mar 6, 2024Publisher: MicrosoftEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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