What challenges did KONE face before AI implementation?

Accelerate development of AI-driven business solutions. Automate a multi-stage contract workflow while maintaining governance for citizen developers.

What was the impact of the AI solution?

The workflow processes over 54,000 contracts per year. Handling time dropped from 30 minutes to under 10 minutes per contract. KONE scaled to over 3,000 active makers building more than 32,000 apps. The company migrated over 90 automation solutions from other platforms.

Source

MicrosoftScaled productionEvidence: Medium65/100

KONE: Copilot Studio agent and Power Platform AI automation for contract processing and makers

Use case typeWorkflow automationUpdated Jun 26, 2026

KONE, a leader in the elevator and escalator industry, uses Microsoft Power Platform to accelerate its digital transformation and the development of AI-driven business solutions. The company built an AI-driven contract workflow with SAP integration and a Copilot Studio agent to guide makers and generate prompts for Power Apps and Power Automate development.

Organization: KONE
Industry: Manufacturing
Location: Finland
Published: June 2026

Reported outcomes

Contracts processed per year: More than 54,000 contracts/year

Other quantified impact

Active makers: More than 3,000 makersApplications on platform: More than 32,000 appsAutomation solutions migrated: More than 90 solutions

Planned next steps

KONE plans to scale at least 50 applications in the next year and extend the contract solution globally.

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Contracts processed per year: 54,000 contracts/year increase

Microsoft Customer StoriesJun 26, 2026Customer storyExplicit claimMedium evidence strength

This AI-driven workflow now processes over 54,000 contracts per year

Normalized claim

Handling time per contract: 66.7% decrease

Microsoft Customer StoriesJun 26, 2026Customer storyInferred claimMedium evidence strength

reducing handling time from 30 minutes to under 10 minutes per contract

Normalized claim

Handling time reduction: 33% decrease

Microsoft Customer StoriesJun 26, 2026Customer storyExplicit claimMedium evidence strength

reducing handling time by 33% per contract

Normalized claim

Active makers: 3,000 makers increase

Microsoft Customer StoriesJun 26, 2026Customer storyExplicit claimMedium evidence strength

Within a year, KONE had over 3,000 active Power Platform makers

Normalized claim

Applications on platform: 32,000 apps increase

Microsoft Customer StoriesJun 26, 2026Customer storyExplicit claimMedium evidence strength

Today, the company counts over 32,000 apps

Normalized claim

Automation solutions migrated: 90 solutions increase

Microsoft Customer StoriesJun 26, 2026Customer storyExplicit claimMedium evidence strength

including over 90 automation solutions

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: KONE
Provider: Microsoft
Maturity: Scaled Production
Linked source: Microsoft Customer Stories

KONE scaled to over 3,000 active makers building more than 32,000 apps

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1Workflow automation
2Prompt optimization
3Developer productivity

KONE uses Microsoft Power Platform with Power Apps, Power Automate, AI Builder, Copilot Studio, and Azure AI Foundry.
The AI-driven workflow extracts text, including handwritten text, from documents in SharePoint, validates the data against SAP records, flags deviations for approval in a Power Apps interface, and updates or creates contracts in SAP.
A Copilot Studio agent connected to SharePoint helps makers answer questions, generates prompts for Power Apps and Power Automate, identifies when IT support is required for custom connectors, and avoids duplicate solutions through the central app catalog.

Technologies

Microsoft Power Platform Power Apps Power Automate AI Builder Copilot Studio Microsoft Foundry SharePoint Teams Outlook SAP

The workflow processes over 54,000 contracts per year.
Handling time dropped from 30 minutes to under 10 minutes per contract.
KONE scaled to over 3,000 active makers building more than 32,000 apps.
The company migrated over 90 automation solutions from other platforms.

Architecture

Power Platform provides a unified low-code environment for citizen developers and IT, with Power Apps and Power Automate used for workflow automation, AI Builder for document text extraction, Copilot Studio for an internal maker support agent, SharePoint for technical content retrieval, Azure AI Foundry for improving grounding and retrieval quality, and SAP integration for contract validation and updates.

Sources & evidence1

Evidence: Medium65/100Evidence strength