Normalized claim
Time: 15-20 minutes decrease
Saved 15-20 minutes per order via automated process since 2020.
MicrosoftEvidence: Medium50/100
SML-IT drives digital transformation in Swedish municipalities using low-code Microsoft cloud solutions
Use case typePublic sector automationUpdated Jun 13, 2026
SML-IT, an IT service organization formed by the municipalities of Sotenäs, Munkedal, and Lysekil in Sweden, underwent a decade-long digital transformation to empower civil servants and improve municipal services through automation and innovation. Facing limited IT resources and support, SML-IT implemented Microsoft Cloud and low-code/no-code platforms to develop apps, automate processes, and centralize municipal data. Using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse) and Dynamics 365 Customer Service within Azure, SML-IT built solutions such as an e-commerce procurement and invoicing system, automated order processing, and standardized municipal reporting. From 2018 onward, the Power Platform suite enabled SML-IT to increase flexibility, drive efficient workflows, and adopt a citizen developer approach, reducing manual workload and fostering innovation. Municipalities now leverage streamlined workflows, spend less time on paperwork, and access centralized, actionable data for community decision-making. The organization continues to evolve its digital infrastructure with Microsoft cloud services.
- Organization
- SML-IT
- Industry
- Public Sector
- Location
- Sweden
Reported outcomes
15-20 minutes
timeTime & speed
Strategic outcomes
New product / capabilityBuilt custom low-code municipal appsNew product / capabilityAutomated procurement and invoicing processesBetter decisions & insightCentralized municipal data and reportingInnovation & cultureIncreased internal innovation capacity
Why do we believe this?Outcome claims, sources, and evidence checks
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- SML-IT, Sotenäs, Munkedal, Lyse
- Provider
- Microsoft
- Maturity
- Unknown
- Linked source
- microsoft.com
No explicit deployment-stage evidence found.
Customer identity supportedSource describes one deploymentMaturity evidence evaluated
Primary read
Use case focus
Showing 3 of 3
- 1Municipal workflow automation with Power Platform
- 2Automated procurement and invoicing
- 3Low-code/no-code app development for public sector
- Lack of resources for digital independence and agile IT services in small municipalities.
- Reliance on external providers unable to meet unique local needs.
- Inefficient, manual business processes and fragmented municipal data.
- Adoption of Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse) and Dynamics 365 Customer Service hosted on Azure.
- Development of custom, low-code apps for municipal operations and workflow automation.
- Automated e-commerce procurement and digital invoicing for schoolbooks, devices, and public services.
- Centralized information management and new data models using Power BI and Dataverse.
- Saved 15-20 minutes per order via automated process since 2020.
- Improved data centralization and standardized municipal reporting.
- Enhanced IT service agility and digital transformation for 10,500 municipal stakeholders.
- Increased capacity for internal innovation through low-code tools.
Architecture
SML-IT utilized Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse) and Dynamics 365 Customer Service, all hosted on Azure. Apps automated procurement and administrative workflows. Centralized data models and integration through Dataverse and Power BI supported standardized reporting and increased operational transparency across municipalities.
Sources & evidence1
Evidence: Medium50/100Evidence strength
- Customer explicitly identified
- Primary source available
- Quantified outcome available
- Technical implementation details available
Type: Customer StoryPublisher: microsoft.comEvidence: PrimaryConfidence: High
AI-generated summary. Verify important details with the linked sources before relying on this case.
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