What challenges did AXA face before AI implementation?

AXA needed to modernize its legacy claims systems to improve processing speed and efficiency. The company sought to enhance fraud detection capabilities in its claims management operations. Achieving agility, cost transparency, and faster provisioning of computing environments was also challenging under the legacy system.

Source

Evidence: Medium50/100

AXA Insurance Claims Transformation with AWS Cloud and Fraud Detection

Use case typeClaims automationUpdated Jun 13, 2026

AXA, a leading insurance provider in Belgium, faced challenges with legacy claims systems, slow claims processing, and inadequate fraud detection capabilities. Working with Accenture, AXA migrated its Guidewire ClaimCenter claims management system to AWS cloud infrastructure, implementing automated workflows and over 100 APIs for digital-first claims processing. The phased implementation reduced claims registration and settlement times, with 85% of claims registered digitally via the FNOL channel. Approximately 40% of claim confirmations are automated instantly without handler intervention, and over 60% of claims are processed via straight-through processing. Fraud detection and recovery rates improved by 2%, while the cloud environment provided greater agility, speed, and cost transparency.

Organization: AXA
Industry: Insurance
Location: Belgium
Published: June 2025

Reported outcomes

+2%

accuracyQuality & accuracy

85%time40%quantified impact60%quantified impact

Strategic outcomes

Customer experience & trustImproved claims service levelsNew product / capabilityEnabled digital-first claims processingRisk & complianceStrengthened fraud detection and recoverySpeed & agilityIncreased IT agility and transparency

Catalog median for quality & accuracy deployments: +41% across 63 reported metrics. Compare benchmarks →

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Time: 85%

Accenture Customer StoriesJun 19, 2025Customer storyInferred claimMedium evidence strength

85% of claims are declared via a digital FNOL channel, enabling near real-time visibility of coverage and accident liability.

Normalized claim

Quantified impact: 40%

Accenture Customer StoriesJun 19, 2025Customer storyInferred claimMedium evidence strength

40% of coverage and insurer intervention confirmations are automated instantly without human case handlers.

Normalized claim

Quantified impact: 60%

Accenture Customer StoriesJun 19, 2025Customer storyInferred claimMedium evidence strength

Over 60% of claims are handled via straight-through processing (STP).

Normalized claim

Accuracy: 2% increase

Accenture Customer StoriesJun 19, 2025Customer storyInferred claimMedium evidence strength

Fraud detection and recovery rates improved by 2%, enhancing the accuracy and efficiency of claims management.

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: AXA
Provider: AWS
Maturity: Unknown
Linked source: Accenture Customer Stories

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 2 of 2

1Claims Automation
2Fraud Detection

AXA needed to modernize its legacy claims systems to improve processing speed and efficiency.
The company sought to enhance fraud detection capabilities in its claims management operations.
Achieving agility, cost transparency, and faster provisioning of computing environments was also challenging under the legacy system.

AXA and Accenture developed a reimagined claims function roadmap centered on Guidewire ClaimCenter implemented on AWS.
They executed a phased migration of the claims management system to AWS with added automated features and workflows.
The new AWS cloud environment enabled fast provisioning, over 100 APIs for integration, and digital-first claims processing capability.

Technologies

AWS Guidewire ClaimCenter

Claims registration and settlement times were significantly reduced, improving customer service levels.
85% of claims are declared via a digital FNOL channel, enabling near real-time visibility of coverage and accident liability.
40% of coverage and insurer intervention confirmations are automated instantly without human case handlers.
Over 60% of claims are handled via straight-through processing (STP).
Fraud detection and recovery rates improved by 2%, enhancing the accuracy and efficiency of claims management.
The cloud migration introduced higher agility and cost transparency for AXA's IT operations.