Business Process Solutions Enhanced with Generative AI Across Healthcare, Customer Service, and Payments

Conduent, a leading business process services provider, partnered with Microsoft to embed generative AI technologies throughout multiple aspects of its solution portfolio. The collaboration pilots the use of Microsoft Azure OpenAI Service, Azure AI Document Intelligence, Azure Data Factory, Azure AI Language Service, and Azure AI Speech Service to automate and improve cycle time, accuracy, and scalability in healthcare claims management, fraud detection in payments, and customer service platforms. Conduent leverages dedicated AI instances to ensure data privacy, promising enterprise-level security. These real-world implementations aim to increase healthcare claims adjudication speed, enable higher volume and faster fraud detection, and boost customer service agent responsiveness. Conduent's digital transformation is set to not only improve internal operational quality and cost but also traverse numerous commercial, government, and transportation sectors they serve.

1. 01Inefficient healthcare claims management, causing slow processing and delayed adjudication.
2. 02Customer service agents face productivity and responsiveness bottlenecks.
3. 03Payment fraud detection systems lack speed and scalability to keep up with transaction volumes.
4. 04Need for secure handling of sensitive business and client data across processes.

1. 01Piloting healthcare claims data extraction and adjudication using Azure AI Document Intelligence and Azure OpenAI Service.
2. 02Fraud detection in payments accelerated by Azure Data Factory and Azure OpenAI Service.
3. 03Customer service processes enhanced with Azure AI Language Service, Azure AI Speech Service, and Azure OpenAI Service for agent support.
4. 04Adoption of dedicated AI environments to ensure enterprise privacy and security standards.

1. 01Faster and more accurate healthcare claims processing.
2. 02Improved fraud detection speed and capacity in payment systems.
3. 03Enhanced customer service response times and overall customer experience.
4. 04Cost reduction and efficiency gains across a portfolio of global business process services.

• Automated healthcare claims adjudication
• Accelerated payment fraud detection
• Enhanced customer service responsiveness
• Secured sensitive data handling