ISS revolutionizes hybrid workplace management for global organizations
ISS, a global leader in facility management, is collaborating with Microsoft to digitally transform the hybrid workplace experience. By integrating ISS's operational data from its Workplace App with Microsoft Places—an AI-powered connected workplace application within Microsoft 365—the solution enables coordination of in-person and hybrid teams, optimization of physical spaces, and efficient resource allocation. The deployment focuses on using AI and aggregated data to help employers make smarter decisions about workplace and building management. The innovation aims to enhance both employee experiences and sustainability, supporting tailored and collaborative work environments. This real-world deployment leverages digital and operational expertise to address the complex challenges employers face in the new hybrid work reality.
- Organization
- ISS
- Industry
- Professional Services
- Location
- Denmark
- Published
- May 2024
Reported outcomes
Strategic outcomes
Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks
- Customer
- ISS
- Provider
- Microsoft
- Maturity
- Production
- Linked source
- issworld.com
By integrating ISS's operational data from its Workplace App with Microsoft Places—an AI-powered connected workplace application within Microsoft 365—the solution enables coordination of in-person and hybrid teams, optimization of physical spaces, and efficient resource allocation
Primary read
Use case focus
Showing 3 of 3
- 1Hybrid workplace experience optimization
- 2AI-driven building and workplace management
- 3Workplace scheduling and resource optimization
- Employers struggle to transform workplaces to support hybrid work models that foster collaboration, convenience, and connection.
- Difficulties in managing and optimizing physical spaces for both in-person and remote/hybrid teams.
- Need for smarter scheduling and efficient resource management based on changing workplace usage patterns.
- Desire to improve employee experience and well-being while minimizing environmental impact.
- Integration of ISS Workplace App operational data with Microsoft Places and Microsoft 365.
- Deployment of AI-driven analytics to monitor and optimize physical workplace usage in real time.
- Enabling employees and managers to coordinate hybrid and in-person schedules for collaborative experiences.
- Digital transformation of workplace management leveraging Microsoft's cloud and AI technology.
- Improved coordination of hybrid and in-person teams across organizations.
- More efficient use of office space and reduced resource waste.
- Enhanced employee experiences and engagement within collaborative workplace cultures.
- Increased sustainability outcomes through optimized building management.
Architecture
The solution integrates data from the ISS Workplace App with Microsoft Places in Microsoft 365. AI-powered analytics aggregate operational and usage data from both platforms, providing employers with real-time insights for space optimization, resource management, and scheduling. This enables personalized work preferences to be recognized and acted upon by digital workplace systems.
Sources & evidence1
- Customer explicitly identified
- Deployment status explicitly supported
- Independent source available
- Technical implementation details available
- Recent evidence check available
- Last evidence check: Jun 1, 2026.
The same organization appears in newer AI deployment evidence.
- Same organization re-documented as recently as 2025.
- Cited source last checked Jun 1, 2026 — ok (0/1 broken).
Measures whether this deployment's public evidence persists — not whether the system is still in production.
AI-generated summary. Verify important details with the linked sources before relying on this case.
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