MicrosoftEvidence: Low25/100

Care Quality Commission (CQC) Intelligent Automation with Microsoft Power Platform

Use case typeWorkflow automationUpdated Apr 15, 2021

Company: Care Quality Commission (CQC), Industry: Public Sector (Government - UK), Challenge: Manual paper-based processes slowing down inspection reporting and data connectivity, Microsoft Technology: Microsoft Power Platform (Power Apps, Power Automate, Power BI, Azure Active Directory), Approach: Developed a low-code app with Power Apps for inspectors to complete reports onsite; integrated data from multiple sources including social media for a holistic view; used Power Automate and Power BI for workflow automation and data insights; implemented security and compliance through Azure Active Directory, Results: Reduced manual paperwork, boosted efficiency and quality of inspections, improved data connectivity and insights, enhanced security and compliance, enabling better public service delivery.

Organization: Care Quality Commission
Industry: Public Sector
Location: United Kingdom
Published: April 2021

Reported outcomes

Strategic outcomes

Other strategic outcomeReduced manual paperworkCustomer experience & trustImproved public service delivery

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Care Quality Commission
Provider: Microsoft
Maturity: Unknown
Linked source: Microsoft

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 3 of 3

1Workflow automation
2Document automation
3Case management

Manual paper-based processes were slowing down inspection reporting and data connectivity.

The CQC developed a low-code app with Power Apps for inspectors to complete reports onsite.
Power Automate and Power BI were used for workflow automation and data insights.
The implementation integrated data from multiple sources, including social media, and used Azure Active Directory for security and compliance.

Technologies

Power Apps Power Automate Power BI Azure Active Directory Microsoft Power Platform

Reduced manual paperwork.
Improved efficiency and quality of inspections.
Improved data connectivity and insights.
Enhanced security and compliance, enabling better public service delivery.

Architecture

CQC built a low-code app with Power Apps, connected it to other sources including social media, and used Power Automate, Power BI, and Azure Active Directory to support workflow automation, insights, security, and compliance.

Sources & evidence1

Evidence: Low25/100Evidence strength