What challenges did Syngenta Group face before AI implementation?

Legal operations faced productivity blockers and a shortage of resources. The team needed faster ways to find documents, manage support requests, and automate security risk audits.

What was the impact of the AI solution?

The article says the team created working prototypes in two or three days. Power Automate helped avoid months of development time for some solutions. The tools improved efficiency, transparency, trust, and reduced the need for travel.

Source

MicrosoftEvidence: Medium50/100

Syngenta Group Accelerates Legal Team Productivity Using Microsoft Power Platform

Use case typeLegal workflow automationUpdated Jan 1, 2024

Syngenta Group used Microsoft Power Platform to build low-code solutions for legal operations and routine business challenges. The tools included apps and chatbots for document retrieval, support ticketing, and security risk audits. The work was created internally by legal operations and IT staff without advanced coding skills and aimed to improve agility, transparency, and efficiency.

Organization: Syngenta Group
Industry: Legal
Location: Switzerland
Published: January 2024

Reported outcomes

2 days

prototype development timeTime & speed

Strategic outcomes

Cost efficiencyImproved legal department efficiencyBetter decisions & insightIncreased transparency for employee development decisionsSpeed & agilityAccelerated internal change managementRisk & complianceAutomated security risk audits and reportingCost efficiencyReduced reliance on expensive third-party solutions

Why do we believe this?Outcome claims, sources, and evidence checks

Normalized claim

Prototype development time: 2 days decrease

Microsoft Customer StoriesJan 1, 2024Customer storyExplicit claimMedium evidence strength

Two or three days after coming to our internal Power Apps team with an idea, we have a working prototype

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: Syngenta Group
Provider: Microsoft
Maturity: Unknown
Linked source: Microsoft Customer Stories

No explicit deployment-stage evidence found.

Customer identity supportedSource describes one deploymentMaturity evidence evaluated

Primary read

Use case focus

Showing 3 of 3

1Legal workflow automation
2Document management
3Audit automation

Legal operations faced productivity blockers and a shortage of resources.
The team needed faster ways to find documents, manage support requests, and automate security risk audits.

Used Microsoft Power Apps, Power Virtual Agents, and Power Automate to build low-code internal tools.
Created a chatbot and portal to find legal documents, FAQs, training materials, and videos.
Built a support ticketing system and a security risk audit workflow integrated with Azure SQL Database.
Enabled non-developers to create working prototypes quickly with internal Power Platform expertise.

Technologies

Microsoft Power Platform Power Apps Power Virtual Agents Power Automate Azure SQL Database

The article says the team created working prototypes in two or three days.
Power Automate helped avoid months of development time for some solutions.
The tools improved efficiency, transparency, trust, and reduced the need for travel.

Architecture

Syngenta Group used Microsoft Power Platform with Power Apps, Power Virtual Agents, and Power Automate. The solution connected document and support workflows, and a security risk audit workflow integrated with Azure SQL Database. The work was built internally by IT and business staff with low-code tooling, without advanced coding skills.

Sources & evidence1

Evidence: Medium50/100Evidence strength