Global Insurance Leader increases capacity and efficiency through RPA on Azure
A global insurance leader facing capacity bottlenecks and productivity challenges sought to automate time-consuming, repetitive manual tasks in claims and policy processing. The company partnered with Deloitte to identify the optimal Robotic Process Automation (RPA) vendor and selected UiPath, leveraging its robust cloud capabilities on Microsoft Azure. After a successful pilot, the RPA solution was scaled up, automating customer information extraction from legacy systems and streamlining claims matching with digital forms. Hosted on Azure, the solution enabled high scalability, improved DevOps integration, and enhanced security. In the first six months, the RPA initiative saved 18,000 labor-hours and £140,000, with increased employee satisfaction and plans to expand the digital workforce to 50–100 bots across departments. The automation allowed employees to focus on analytical and customer-facing work, creating a strong business case for continued digital transformation.
- Organization
- Global Insurance Leader
- Industry
- Insurance
- Location
- Global
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 3 of 3
- 1Claims Data Extraction and Matching with RPA
- 2Automated Workflow Integration using UiPath and Azure
- 3Scaling RPA Bots Across Insurance Operations
- Manual claims and policy processes caused employee productivity bottlenecks.
- Departments spent excessive time on low-value, repetitive data entry and information matching tasks.
- Difficulty scaling operations efficiently to meet customer and business demand.
- Deployed UiPath Robotic Process Automation for claims and policy workflow automation.
- Partnered with Deloitte for strategy, vendor selection, and implementation support.
- Hosted the UiPath platform on Microsoft Azure for secure, scalable, and cost-efficient operations.
- Integrated RPA bots with legacy insurance systems and macro-enabled data spreadsheets.
- Saved 18,000 labor-hours in six months.
- Achieved cost savings of £140,000 in same period.
- Significant boost in employee satisfaction through task offloading.
- Plans set for rapid digital workforce expansion, scaling up to 100 bots.
Architecture
UiPath RPA bots are integrated with legacy mainframe and macro-enabled spreadsheets via the UiPath Orchestrator, hosted on Microsoft Azure. Bots extract customer data, match and update claims, and generate reports, with DevOps integration for automated deployment and scaling.
Implementation partners1
Sources & evidence1
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