Deloitte
AI Implementations & Use Cases
Hyperscaler mix
Filter Deloitte's implementations by Microsoft, AWS, or GCP provider evidence.
How Deloitte builds AI
Build / Buy / Compose across this partner's documented cases
9 of 18 cases classified (50%) · Compare all use-case types
Reported outcomes
6 cases report measurable results
+57%
Automation & deflection
median · 2 metrics
+11.7%
Time & speed
median · 2 metrics
+99%
Quality & accuracy
median · 1 metric
Medians of results published in Deloitte cases, normalized for comparability. See all benchmarks →
Evidence persistence
5 of 5 judgeable cases are still publicly referenced · 3 show the organization expanding AI use.
Durability of public evidence, not whether systems remain in production. How this is measured →
All Use Cases (18)
Hapag-Lloyd and HERE improve container tracking with AI-powered predictive ETAs on AWS
Hapag-Lloyd partnered with HERE Technologies on AWS to transform its Live Position system, delivering AI-powered predictive ETAs updated every 15 minutes across all transportation modes.The solution combines HERE tracking and geocoding capabilities with near-real-time container positioning, processing location updates from 2 million containers using Amazon Kinesis Data Streams and storing structured relationships in Amazon RDS.Amazon SageMaker AI is used for machine learning-based ETA prediction and Amazon Bedrock adds generative AI and agent capabilities.
Iberdrola on AWS: IT operations agents with Amazon Bedrock AgentCore (and renewable optimization)
Iberdrola, a Spain-based multinational utility company, uses AWS to support sustainability and energy transition initiatives at global scale.The article says Iberdrola enhances IT operations in ServiceNow using Amazon Bedrock AgentCore and different agentic architectures to manage thousands of change requests and incident tickets more efficiently across departments.It also says Iberdrola uses AWS AI/ML and generative AI capabilities to optimize renewable energy production, lower energy consumption and cost, and accelerate energy solutions into production.
Manipal Hospitals in India Implements AI-Powered ePharmacy and Nurse Handoff Solutions with Google Cloud
Manipal Hospitals deployed an AI-powered ePharmacy application and nurse handoff solutions to improve medication ordering and nurse shift handoffs, leveraging Google Cloud Vertex AI, Gemini 1.5, Apigee API Management, BigQuery, Cloud Healthcare API, Looker, and Google Kubernetes Engine.These solutions aim to reduce patient medication order time and nurse handoff delays to improve patient care and operational efficiency across their multi-hospital network in India.Deloitte supported the implementation as a partner, guiding integration and ensuring scalable infrastructure and analytics.The ePharmacy app allows patients to view prescriptions, order medications, and manage pickups or deliveries digitally, reducing order time from 15 minutes to under 5 minutes.The nurse handoff solution automates report generation summarizing patient status and treatment changes, reducing handoff time from 90 to 20 minutes per nurse.
GCPCovered California Uses Google Cloud Document AI to Accelerate Healthcare Access and Reduce Fraud
Covered California automated healthcare insurance eligibility verification using Google Cloud Document AI integrated with their CalHEERS platform.The AI-powered system provides real-time on-screen feedback and human-in-the-loop review, handling 25 new document types.This automation reduced manual tasks by 40%, accelerated eligibility determinations, enhanced fraud detection, and improved compliance in the regulated healthcare insurance environment.
MicrosoftGCPWorkday integrates digital agents to revolutionize workforce management
Workday has announced the launch of its Agent Partner Network and Agent Gateway, a global ecosystem that enables AI agents from leading technology companies, including Microsoft, Accenture, AWS, Deloitte, and PwC, to seamlessly integrate into its Agent System of Record (ASOR).This integration allows organizations to manage a blend of human and AI agents on a unified platform, streamlining operations in HR, finance, and payroll.The ASOR provides granular control over agent roles, data access, and actions, ensuring accountability and alignment with business objectives.Workday’s Agent Gateway leverages shared protocols to promote collaboration and automation across partner solutions.Agents available via Marketplace include recruitment, financial audit, payroll, and talent mobility capabilities.The platform facilitates secure onboarding and management of partner AI solutions for improved workforce agility and transparency.Partners can easily connect their agents, triggering real-time support and workflow automations for Workday customers.Examples include automating interview scheduling and employee onboarding, demonstrating practical, cross-system operational improvements.End-to-end architecture outlines how Agent Gateway leverages protocols for seamless multi-agent communication.The initiative responds to changing workforce dynamics, where humans and digital agents increasingly collaborate.Industry leaders view the ASOR as foundational for ethically managing the hybrid digital workforce, ensuring measurable outcomes, compliance, and cross-platform innovation.
Unilever Collaborates with Google Unified Security to Address Cybersecurity Alert Triage with AI Agents
Unilever faced challenges handling increasing cybersecurity alert volumes and the manual triage workload impacting efficiency and risk mitigation for security teams.The company deployed Google Unified Security, integrating a scalable security data fabric enriched with Google Threat Intelligence and semi-autonomous Gemini AI alert triage agents.These Gemini AI agents perform dynamic investigations to reduce manual alert triage and investigation efforts for Tier 1 and Tier 2 analysts.
SIGNAL IDUNA: Gemini-powered AI knowledge assistant for faster insurance customer service
SIGNAL IDUNA, a German health insurer, built an AI knowledge assistant to help service agents resolve complex customer inquiries faster and more accurately across thousands of internal policy, procedure, and tariff documents.The assistant supports natural-language question answering for health insurance service operations and was developed with Google Cloud alongside BCG and Deloitte.
Skanska streamlines contract and project knowledge management with AI-powered assistant
Skanska, a leading construction and development company based in Sweden, piloted an AI-powered chatbot called 'Sidekick' to enhance project and contract knowledge management. This ...
Brazilian Enterprises Boost ESG Performance Through Digital Transformation
Many Brazilian energy and utilities firms are advancing their ESG (Environmental, Social, and Governance) efforts by implementing Microsoft AI, machine learning, automation, and Io...
GCPCovered California Accelerates and Simplifies Health Insurance Enrollment Using Google Cloud AI
Covered California, California's health insurance marketplace, implemented Google Cloud Document AI to automate and accelerate the verification and processing of healthcare documents.The solution automates document verification for health insurance enrollment, improving speed, accuracy, and throughput for over 50,000 documents monthly.Google Cloud's security tools ensure FedRAMP compliance and protect sensitive consumer data.The AI-powered system has increased document verification rates from around 18-20% to 84%, streamlining the enrollment experience and enhancing workflows for consumers and employees.
HAYAT HOLDING builds predictive quality and glue recommendation using Amazon SageMaker (plus edge inference)
HAYAT HOLDING and its KEAS wood-based panel operation built an end-to-end machine learning pipeline to predict MDF panel quality and recommend optimal adhesive usage.Plant sensor and process data are ingested from the production line, batch-aligned features are engineered, and SageMaker models predict multiple quality parameters as well as the minimum glue amount needed to meet quality thresholds.The solution supports near-real-time operator dashboards and edge inference for production use.
MicrosoftNestle boosts sales with Azure-based AI by Deloitte
Nestle, in partnership with Deloitte, revolutionized its sales operations by utilizing Microsoft Azure to establish a modern, AI-driven analytics and recommendations platform. This...
GCPUSAA modernizes auto insurance claims with Vertex AI autoML and computer vision
USAA worked with Google Cloud to modernize auto insurance claims operations by turning vehicle-damage images and claim data into repair-or-replace predictions and repair labor-hour estimates.The solution combined machine-readable damage outputs from an existing vision service with structured claim and vehicle attributes to improve claims processing and create a smoother customer and appraiser experience.
GCPONE: Shaping the future of digital shipping with Google Cloud
Ocean Network Express (ONE) is a global shipping company headquartered in Singapore that uses Google Cloud to improve business process continuity and data-driven decision-making.The company migrated SAP workloads to Google Cloud, built a data lake on BigQuery, and uses Apigee API Management between SAP S/4HANA and third-party applications for exchange rates and payments.ONE also deployed Google Workspace for collaboration and automated onboarding with Forms and scripts.
GCPMyndYou AI Virtual Care Assistant Improves Patient Outcomes with Vertex AI and Gemini
MyndYou developed 'Eleanor', an AI-powered virtual care assistant to address patient care staffing shortages and improve chronic disease management with automated patient outreach.Eleanor conducts clinical phone conversations, analyzing patient speech for clinical events and optimizing call timing using BigQuery analytics.MyndYou uses Vertex AI and Gemini, fine-tuning Gemini models for clinical accuracy and ensuring HIPAA compliance.The solution includes Speech-to-Text and Text-to-Speech APIs and uses Google Cloud Run and PaLM LLM for call data analysis and summarization.This implementation doubled successful screening appointment completions, improved patient engagement and trust, enabled regular check-ins for high-risk patients, and optimized healthcare provider workflows.
Covered California Streamlines Health Insurance Eligibility and Verification with Document AI
Covered California, a service from the state of California, implemented Google Cloud Document AI to automate the verification of resident documents for health insurance eligibility, significantly reducing the manual processing workload and accelerating the enrollment process.The previous manual verification process was time-consuming and delayed resident eligibility determination, burdening staff and causing delays for consumers.Covered California achieved an 84% automated document validation rate in real time during its pilot, validating 50,000 documents per month across 56 document types.The solution improves the resident and employee experience by enabling instant document verification via a photo upload, reducing errors and manual workload.Google Cloud Security Operations and compliance features ensured FedRAMP compliance and maintained high security for sensitive personally identifiable information (PII).The pilot project's positive results have led to a full launch planned for June 2024, ahead of open enrollment, aiming for a target of over 95% automated verification.
Elders future-proofs operations and growth with unified business transformation
Elders, a leading Australian agribusiness with a 185-year heritage and a nationwide network of 350 branches, faced significant challenges as legacy IT infrastructure limited growth, agility, and operational efficiency. Recognizing the limitations posed by disparate systems across its departments, Elders sought to modernize its business through a large-scale digital transformation initiative.Partnering with Deloitte, Elders developed a multi-wave strategy to migrate core business functions, including procurement, finance, commerce, and CRM, to Microsoft Dynamics 365, underpinned by Azure integration.The transformation included deploying Dynamics 365 for indirect procurement, assets, and general ledger, implementing Workday for HR, replacing outdated websites, and enabling improved customer data insights via a new enterprise data platform.Subsequent waves focused on store commerce, livestock and trading settlements, financial systems, and CRM, marking the gradual decommissioning of a 35-year-old AS400 platform.The project involved approximately 130 stakeholder workshops to ensure detailed system design, change management, process alignment, and cultural fit, supported by strong collaboration between Elders and Deloitte teams.The migration to a unified, cloud-based platform provides Elders real-time data insights, enhances collaboration across branches, and allows for more agile decision-making.Ultimately, Elders can deliver consistent customer experiences, respond swiftly to market fluctuations, and set a foundation for sustainable future growth and innovation.
Global Insurance Leader increases capacity and efficiency through RPA on Azure
A global insurance leader facing capacity bottlenecks and productivity challenges sought to automate time-consuming, repetitive manual tasks in claims and policy processing. The company partnered with Deloitte to identify the optimal Robotic Process Automation (RPA) vendor and selected UiPath, leveraging its robust cloud capabilities on Microsoft Azure. After a successful pilot, the RPA solution was scaled up, automating customer information extraction from legacy systems and streamlining claims matching with digital forms. Hosted on Azure, the solution enabled high scalability, improved DevOps integration, and enhanced security. In the first six months, the RPA initiative saved 18,000 labor-hours and £140,000, with increased employee satisfaction and plans to expand the digital workforce to 50–100 bots across departments. The automation allowed employees to focus on analytical and customer-facing work, creating a strong business case for continued digital transformation.