Industrial Automation Manufacturer enhances operational efficiency through intelligent managed services
A leading US-headquartered Industrial Automation Manufacturer operating globally undertook a significant digital transformation initiative to modernize its enterprise operating model and optimize resource utilization. With a workforce of 27,000 and critical SAP and non-SAP applications, the company sought improved reliability, performance, and proactive monitoring of systems. Fujitsu was engaged to deliver Intelligent Application Managed Services, bringing in automation, data-driven insights, and capacity planning to support the company's transformation goals. The solution included performance data analysis, capacity planning, proactive monitoring, and backup strategies, aiming to reduce costs and minimize incidents. Results included substantial reduction in system-generated tickets, improved compliance, no major incidents, improved staffing, and multiple service improvement plans. Fujitsu collected detailed performance data and conducted capacity planning analyses to support the client's transformation. Application-level monitoring was implemented for proactive fault diagnosis, alongside strict backup and storage strategies aligning with existing policies. Continued process automation resulted in reduced costs and enhanced operational performance. The partnership spanned the support of both SAP and non-SAP applications across multiple lines of service and led to significant operational improvements.
- Organization
- Industrial Automation Manufacturer
- Industry
- Manufacturing
- Location
- United States
- Published
- July 2025
Reported outcomes
Strategic outcomes
Primary read
Use case focus
Showing 3 of 3
- 1Proactive Application Managed Services for Enterprise IT
- 2Automated Fault Detection and Incident Prevention
- 3Capacity Planning Optimization for Industrial Operations
- Needed to modernize and optimize a complex IT environment supporting 27,000 employees globally.
- Existing operating model unable to meet transformation and growth ambitions.
- Required improved resource utilization and cost optimization.
- Critical need for high reliability and availability of SAP and non-SAP applications.
- Lack of proactive infrastructure monitoring and application-level insights.
- Managing compliance and incident response at scale.
- Fujitsu delivered Intelligent Application Managed Services (iAMS), integrating automation across IT operations.
- Collection and analysis of application performance and infrastructure data for capacity planning and incident prevention.
- Proactive application-level monitoring to detect and diagnose system faults before impacting business.
- Implementation of efficient backup strategies and compliance procedures for data integrity.
- Process improvement plans and additional staffing for identified non-compliance areas.
- Supported 67 SAP and 59 non-SAP applications across multiple lines of service.
- Reduced system-generated tickets by about 7,000 since Dec 2023.
- No major (P1/P2) incidents needing senior leadership intervention.
- Identified non-compliance and added 9 FTEs to address gaps.
- 21 system/service improvement plans submitted; over 25 customer appreciations received for timely resolution and support.
Architecture
Application Managed Services provided by Fujitsu included detailed monitoring and analysis across SAP and non-SAP systems. Performance data from enterprise applications was continuously collected and used for capacity planning and incident prevention. Proactive application-level monitoring helped detect and respond to faults before they could compromise business operations. Backup strategies and policy enforcement ensured data integrity, while process automation drove ongoing service improvements throughout the infrastructure.
Implementation partners1
Sources & evidence1
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