What challenges did Insurance Companies face before AI implementation?

Complex and slow insurance claims processing. Need for more efficient customer and broker interactions. High operational costs and frequent process errors. Demand for better risk management and compliance.

What was the impact of the AI solution?

Reduced claims processing time and administrative effort. Improved customer and broker satisfaction. Lowered operational costs and error rates. Strengthened compliance and risk management.

Source

MicrosoftExpanded

Insurance Companies Streamline Claims and Risk Management with Power Platform

Use case typeCustomer service automationUpdated Jun 13, 2026

Evolvous, a consulting and technology partner, assists multiple insurance companies in modernizing their operations with Microsoft Power Platform. Insurance businesses leverage Power Automate for robotic process automation (RPA), expediting claims processing, automating notifications, documentation, and reporting. Power BI enables advanced risk analysis while Power Apps facilitates building low-code apps for brokers and customers, improving appointment bookings and claims tracking. AI-powered chatbots using Power Virtual Agents deliver 24/7 customer and employee support. The solution leads to cost reductions, increased process speed, and improved compliance for insurers. The integration of Microsoft's low-code and automation technologies gives insurance companies a flexible foundation for future digital innovations.

Organization: Insurance Companies
Industry: Insurance
Location: Canada
Published: February 2023

Reported outcomes

Strategic outcomes

Speed & agilityStreamlined claims processingCustomer experience & trustImproved customer and broker satisfactionRisk & complianceStrengthened compliance and risk managementInnovation & cultureFlexible foundation for future digital innovations

Primary read

Use case focus

Showing 3 of 3

1AI-Enhanced Claims Processing Automation
2Risk Analysis using Power BI
324/7 Customer Support with Virtual Agents

Complex and slow insurance claims processing.
Need for more efficient customer and broker interactions.
High operational costs and frequent process errors.
Demand for better risk management and compliance.

Implemented Power Automate for claims process automation and notifications.
Utilized Power BI for risk analysis and actionable insights.
Developed low-code apps with Power Apps to streamline bookings and claims status.
Deployed Power Virtual Agents to provide AI-powered 24/7 support.

Technologies

Power Platform Power Automate Power BI Power Apps Power Virtual Agents