What challenges did KPMG face before AI implementation?

Manual content and document processing led to inefficiency and lost productivity. Difficulty maintaining compliance and security across massive data volumes. Risk of lost or mishandled critical documents in regulated environments. Lack of automation in content management and document lifecycle processes.

Source

MicrosoftExpandedProductionEvidence: Low40/100

KPMG and Northumbrian Water automate document management for greater efficiency

Use case typeDocument automationUpdated Jun 13, 2026

Organizations in public sector and utilities, such as KPMG and Northumbrian Water, faced productivity issues due to large-scale manual document processing and content management challenges. Microsoft SharePoint Premium, the latest evolution of Microsoft Syntex, integrates AI-powered content management to automate routine workflows, enforce compliance, classify documents, and manage content lifecycles. These capabilities are combined with Copilot for Microsoft 365 and Power Automate to drive advanced automation and secure the handling of sensitive information. SharePoint Premium has been adopted by various organizations to improve efficiency, accelerate knowledge delivery, and maintain compliance in regulated industries. The platform leverages AI for document classification, eSignature management, and lifecycle governance. Northumbrian Water used Syntex and Viva Topics for better knowledge sharing, while KPMG implemented SharePoint Premium with Power Automate for document automation. These deployments led to measurable impact on productivity, compliance, and security.

Organization: KPMG
Industry: Public Sector
Location: United Kingdom
Published: October 2022

Why do we believe this deployment?Customer identity, provider attribution, maturity, and source checks

Customer: KPMG, Northumbrian Water
Provider: Microsoft
Maturity: Production
Linked source: adoption.microsoft.com

Reduced operational costs and risks associated with manual content management

Customer identity supportedSource describes one deploymentMaturity supported

Primary read

Use case focus

Showing 3 of 3

1AI-Powered Document Classification and Automation
2Automated Compliance Management for Regulated Industries
3Streamlined eSignature Workflow Integration

Adoption of SharePoint Premium and Microsoft Syntex for AI-powered document management.
Integration with Copilot for Microsoft 365 and Power Automate to automate document workflows.
Implementation of document classification, eSignature, and retention/lifecycle management.
Enhancing compliance and security using built-in AI and automation tools.

Technologies

SharePoint Microsoft Copilot Power Automate

Significant improvement in document handling efficiency.

Sources & evidence1

Evidence: Low40/100Evidence strength