What challenges did State and Local Government face before AI implementation?

Need to improve efficiency and effectiveness of government operations and citizen services. Escalating cyber threats and regulatory demands, requiring advanced security and Zero Trust architectures. Need for predictive analytics, automation, and better data utilization in smart cities and public health response. Increased pressure to manage grants, funding, and compliance amid rising demand for social services.

What was the impact of the AI solution?

Enhanced fraud detection and public safety through AI automation and predictive analytics. Stronger security posture using Microsoft Defender, Azure Sentinel, and Zero Trust principles. Modernized IT infrastructure reduces costs and improves service delivery resilience. Better citizen engagement, compliance, and grants management for agencies.

Rank#1,741of 3,107

Source

Microsoft

State and local governments streamline operations with AI-powered public sector solutions

Use case typeRisk assessmentUpdated Jun 13, 2026

RSM has partnered with state and local government agencies to accelerate digital transformation and operational efficiency using Microsoft technology. This initiative addresses key public sector challenges including fraud detection, citizen engagement, cybersecurity, and modernization of government IT. RSM implements Microsoft AI, Power Platform, Azure Sentinel, Microsoft Defender, Microsoft 365, and Azure cloud to automate workflows, strengthen security, and enable data-driven decision making. Their solutions span smart cities, IoT resource management, cloud migration, identity management, public health analytics, and grants management. AI-driven automation and predictive analytics improve government service delivery, case management, and fraud detection. Cloud-based IT modernization delivers enhanced agility and disaster recovery. Microsoft Defender and Sentinel fortify cybersecurity, while Power Platform and Microsoft 365 empower hybrid workforce collaboration and compliance.

Organization: State and Local Government
Industry: Public Sector
Location: United States
Published: February 2025

Reported outcomes

Strategic outcomes

Better decisions & insightImproved data-driven decision makingRisk & complianceStrengthened cybersecurity and complianceCustomer experience & trustImproved citizen engagement and service deliveryCost efficiencyModernized IT infrastructure reduced costs

Primary read

Use case focus

Showing 3 of 5

1AI-powered fraud detection for government agencies
2Virtual assistants for citizen engagement
3Hybrid workforce enablement with cloud collaboration

Need to improve efficiency and effectiveness of government operations and citizen services.
Escalating cyber threats and regulatory demands, requiring advanced security and Zero Trust architectures.
Need for predictive analytics, automation, and better data utilization in smart cities and public health response.
Increased pressure to manage grants, funding, and compliance amid rising demand for social services.

Integration of Microsoft AI, Power Platform, Azure Sentinel, Microsoft Defender, Microsoft 365, and Azure for workflow automation, security, and analytics.
Deployment of virtual assistants, automation agents, and predictive analytics for fraud detection and citizen engagement.
Migration to Azure cloud environments for agile and compliant government operations.
Implementation of IoT and smart city solutions for resource management and sustainability.

Technologies

Microsoft AI Power Platform Azure Sentinel Microsoft Defender Microsoft 365 Azure

Enhanced fraud detection and public safety through AI automation and predictive analytics.
Stronger security posture using Microsoft Defender, Azure Sentinel, and Zero Trust principles.
Modernized IT infrastructure reduces costs and improves service delivery resilience.
Better citizen engagement, compliance, and grants management for agencies.

Architecture

Multiple Microsoft technologies integrate to provide secure, automated, and analytics-driven operations: Azure cloud hosts government workloads; Power Platform automates processes; Microsoft 365 enables workforce collaboration; Azure Sentinel and Defender deliver cyber-protection and compliance; IoT and AI agents expand smart city and public health solutions.

Implementation partners1

RSM

Sources & evidence1

Groundedness: 4/5

Primary source

AI-generated summary. Verify important details with the linked sources before relying on this case.

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Customer evidence