What challenges did Swisscom face before AI implementation?

Rapidly growing demand for public cloud services with local data residency requirements for security and compliance. Need to support digital transformation and innovative AI-driven solutions across multiple industries. Ensure secure, compliant, and scalable cloud infrastructure for Swiss companies including SMEs, large corporations, and public sector organizations.

What was the impact of the AI solution?

Enabled Swiss companies to confidently adopt cloud and AI with guaranteed local data residency and regulatory compliance. Supported scalable AI and automation solutions across sectors including financial services, insurance, energy, public sector, and healthcare. Facilitated digital transformation for notable organizations such as UBS, Swiss Re, and die Mobiliar. Improved IT operational efficiency and business innovation through cloud-based solutions and AI integration.

Source

MicrosoftExpanded

Swisscom and Microsoft AI-powered Cloud Expansion in Switzerland

Use case typeAI development platformUpdated Jun 13, 2026

Swisscom expanded its use of Microsoft's cloud regions in Switzerland by offering managed public cloud services integrated with Microsoft's global infrastructure and providing ExpressRoute for secure, high-performance connections. Together with Microsoft, Swisscom helped customers use cloud, AI, and automation for improved IT efficiency and new business models across industries. The Microsoft Cloud data centers in Zurich and Geneva guarantee local data residency, regulatory compliance, and business continuity, enabling Swiss companies from various sectors to confidently adopt cloud and AI solutions. Notable customers include UBS Group, Swiss Re, die Mobiliar, BKW Group, Skyguide, City of Zug, and Exploris Health, leveraging Microsoft Azure, Power Platform, Dynamics 365, and Office 365 technologies.

Organization: Swisscom
Industry: Tech & Comms
Location: Switzerland
Published: August 2019

Reported outcomes

Strategic outcomes

Customer experience & trustConfident cloud adoption with local complianceNew product / capabilityEnabled AI and automation solutionsNew business modelDeveloped new business modelsEcosystem & partnershipsDelivered tailored industry solutions

Primary read

Use case focus

Showing 3 of 3

1Cloud Adoption
2AI Integration
3Digital Transformation

Rapidly growing demand for public cloud services with local data residency requirements for security and compliance.
Need to support digital transformation and innovative AI-driven solutions across multiple industries.
Ensure secure, compliant, and scalable cloud infrastructure for Swiss companies including SMEs, large corporations, and public sector organizations.

Microsoft launched cloud data center regions in Zurich and Geneva, providing a local cloud infrastructure for Switzerland with high security, data control, and redundancy.
Swisscom offers managed public cloud services on top of Microsoft Cloud regions, including ExpressRoute for private and high-performance connectivity.
Customers use Microsoft Azure, Power Platform, Dynamics 365, and Office 365 to build AI-driven applications, improve IT efficiency, and develop new business models.
Close collaboration between Microsoft Switzerland and Swisscom ensures tailored solutions for various industries and compliance with local regulations.

Technologies

Microsoft Azure cloud Power Platform Dynamics 365 Office 365

Enabled Swiss companies to confidently adopt cloud and AI with guaranteed local data residency and regulatory compliance.
Supported scalable AI and automation solutions across sectors including financial services, insurance, energy, public sector, and healthcare.
Facilitated digital transformation for notable organizations such as UBS, Swiss Re, and die Mobiliar.
Improved IT operational efficiency and business innovation through cloud-based solutions and AI integration.

Sources & evidence1

ExpandedExpanded

The same organization appears in newer AI deployment evidence.