What challenges did TEKsystems Global Services face before AI implementation?

State Medicaid Agencies must comply with H.R. 1 monthly community engagement verification requirements by January 2027. Manual outreach and document review create high administrative burden, risk inadvertent disenrollment, and make it hard to scale verification for thousands of beneficiaries.

What was the impact of the AI solution?

The AWS Marketplace listing says the solution can deliver up to 80% administrative labor savings. It also aims to improve compliance coverage across monthly verification cycles for thousands of beneficiaries. The workflow automates document extraction, validation, and eligibility updates that otherwise require specialist review.

Source

TEKsystems Global Services: Medicaid community engagement verification using Amazon Connect + Bedrock/Textract IDP

Use case typeBusiness process automationUpdated Jun 13, 2026

State Medicaid Agencies face an urgent deadline to implement community engagement verification systems by January 1, 2027, as mandated by H. R. 1. This solution combines AMPGS Reimagine CX with Amazon Connect and AMPGS Intelligent Document Processing using Amazon Bedrock and Amazon Textract to automate beneficiary outreach, document collection, and work-hour verification.

Organization: TEKsystems Global Services
Industry: Public Sector
Location: United States
Published: May 2026

Reported outcomes

−80%

administrative labor savingsCost savings

1,000 beneficiariesbeneficiaries covered

Strategic outcomes

Risk & complianceAutomated community engagement verification complianceScale & capacityScaled verification for thousands of beneficiariesNew product / capabilityAutomated document extraction and eligibility updatesRisk & complianceGenerated CMS reporting and audit trails

Primary read

Use case focus

Showing 3 of 4

1Contact Center Automation
2Document Processing
3Workflow Automation

State Medicaid Agencies must comply with H.R. 1 monthly community engagement verification requirements by January 2027.
Manual outreach and document review create high administrative burden, risk inadvertent disenrollment, and make it hard to scale verification for thousands of beneficiaries.

Use Amazon Connect for automated outbound campaigns and omnichannel outreach across voice, SMS, and email.
Use Amazon Bedrock and Amazon Textract to extract work hours from pay stubs, timesheets, and employer verification letters.
Apply confidence scoring and workflow automation to route exceptions to specialists and update Medicaid eligibility systems and MMIS platforms.
Generate CMS reporting and audit trails to support federal compliance.

Technologies

Amazon Connect Amazon Bedrock Amazon Textract Medicaid Management Information Systems (MMIS)

The AWS Marketplace listing says the solution can deliver up to 80% administrative labor savings.
It also aims to improve compliance coverage across monthly verification cycles for thousands of beneficiaries.
The workflow automates document extraction, validation, and eligibility updates that otherwise require specialist review.

Architecture

AMPGS Reimagine CX uses Amazon Connect for outbound multichannel outreach and beneficiary communication, while AMPGS Intelligent Document Processing uses Amazon Bedrock and Amazon Textract for OCR, extraction, confidence scoring, exception handling, and integration with Medicaid eligibility/MMIS systems.

Implementation partners1

AMPGS

Sources & evidence1

Groundedness: 4/5Published: May 31, 2026Publisher: AWS MarketplaceEvidence: VendorConfidence: Medium

Primary source

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