Sapiens International Corporation

Sapiens enables insurers to accelerate AI-driven automation and innovation

Sapiens International Corporation · Customer service automation · Microsoft

Sapiens International Corporation has launched its next-generation, AI-powered, cloud-native insurance platform to help insurers modernize operations and achieve hyper automation. The Sapiens Insurance Platform delivers digital engagement, data intelligence, core insurance processing, and machine learning capabilities integrated throughout the ecosystem. Crucially, the platform leverages Microsoft Azure and Azure OpenAI to provide generative AI and advanced automation across key insurance processes including underwriting, claims, compliance, and customer service. The solution’s open architecture, extensive use of APIs, and global expertise enable insurers to rapidly deploy, adapt, and innovate, responding quickly to changing market demands. Sapiens’ integration with Microsoft delivers pre-integrated AI capabilities at scale for policy automation, customized product offerings, and optimized customer journeys. With a strong global presence, Sapiens serves over 600 insurance customers in more than 30 countries, accelerating speed to market and operational efficiency. The partnership with Microsoft underscores commitment to continuous innovation in insurance, empowering carriers to improve business outcomes and stay competitive in a dynamic market.

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Sapiens accelerates insurance decision automation with conversational AI models

Sapiens International Corporation · Customer service automation · Microsoft

Sapiens International Corporation has launched Decision Model.AI, integrating Microsoft Azure OpenAI Service, to revolutionize how insurance business decision models are created. This solution allows non-technical and business users to input business policy in conversational English and have it automatically translated into a decision model, reducing reliance on technical IT resources. The implementation is said to cut the time to create a conventional decision model by 30% or more. Planned for further enhancement, the platform will enable full integration of machine learning models into decision systems for greater transparency, auditability, and reduced regulatory risk. Sapiens’ approach aims to democratize decision automation, speed up policy changes, and provide a scalable, flexible framework suited for the insurance sector, fitting into existing architectures and governance structures. The solution illustrates AI’s tangible productivity and compliance benefits in insurance operations.

Sapiens transforms insurance operations with generative AI automation

Sapiens International Corporation · Claims automation · Microsoft

Sapiens International Corporation integrated Microsoft Azure OpenAI Service and Power Virtual Agents to automate core insurance processes including document analysis, customer support, multilingual engagement, and fraud detection. This solution enables insurers to rapidly handle complex documents, speed up claims processing, and provide round-the-clock, data-driven engagement for customers and underwriters worldwide. The generative AI approach reduces manual review workloads and enhances both efficiency and customer satisfaction, positioning Sapiens' clients for greater competitiveness in the insurance sector.

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