HBX Group implemented an AI-powered omnichannel contact center using Google Cloud Contact Center AI, Dialogflow CX, and Gemini models to manage a high volume of customer cases across channels and languages. The solution integrates chat, email, helpdesk, and voice channels with advanced conversationa
Tech & CommsUnited States MicrosoftJun 2025
TTEC, a global customer engagement and contact center specialist, faced challenges with fragmented customer data spread across different systems. Partnering with Neal Analytics, TTEC launched the Humanify Insights Platform, which leverages Microsoft Azure tools to aggregate, cleanse, and analyze dat
Tech & CommsUnited States MicrosoftSep 2024
Vodafone is deploying Microsoft 365 Copilot to its global workforce to transform productivity and automate documentation across legal, compliance, and customer service operations. By embedding generative AI into Microsoft Word, Outlook, Teams, and other productivity tools, Vodafone has empowered emp
Tech & CommsUnited Kingdom MicrosoftJun 2024
Lenovo, a global technology company, faced the challenge of delivering fast and effective 24/7 support across various languages in its contact centers. By deploying Microsoft Copilot in Dynamics 365, Lenovo created an AI-powered omnichannel chatbot capable of handling customer queries in nine langua
MicrosoftJun 2024
Vodafone executed a large-scale transformation of its customer experience operations via AI and Microsoft Azure OpenAI technologies. Through a ten-year strategic partnership with Microsoft, Vodafone enhanced its virtual assistant TOBi and introduced SuperAgent, enabling seamless, intelligent respons
Tech & CommsUnited Kingdom MicrosoftJan 2024
MasOrange, a major Spanish telecommunications operator, faced mounting customer service challenges due to high call volumes and lengthy invoice-related queries. In response, PwC Spain and MasOrange developed a sophisticated AI-powered conversational agent using Microsoft Azure OpenAI services, deplo